SK hynix Gold P31 2TB PCIe NVMe Gen3 M.2 2280 Internal SSD l Up to 3500MB/S l Compact M.2 SSD $245 Amazon $245

Beware! Their after-sale service is horrible/non-existent. The SSD I bought started malfunctioning after Amazon's 30-day return period and after I contacted SK Hynix, they kept asking me to contact Amazon (!). Once I contacted Amazon, Amazon said it's not common to return after 30 days and it will have a restocking fee. I reached out to SK Hynix again and then they started giving me a run-around again until I gave up after 7 back-and-forth emails.

I have 3 of the 1tb drives. Running well. Very cool and energy efficient.

Quote from LivelyTrain : Beware! Their after-sale service is horrible/non-existent. The SSD I bought started malfunctioning after Amazon's 30-day return period and after I contacted SK Hynix, they kept asking me to contact Amazon (!). Once I contacted Amazon, Amazon said it's not common to return after 30 days and it will have a restocking fee. I reached out to SK Hynix again and then they started giving me a run-around again until I gave up after 7 back-and-forth emails.

At that point just buy a new one and unload at Amazon as defective

Quote from LivelyTrain : Beware! Their after-sale service is horrible/non-existent. The SSD I bought started malfunctioning after Amazon's 30-day return period and after I contacted SK Hynix, they kept asking me to contact Amazon (!). Once I contacted Amazon, Amazon said it's not common to return after 30 days and it will have a restocking fee. I reached out to SK Hynix again and then they started giving me a run-around again until I gave up after 7 back-and-forth emails.

This guy subscribes to this ssd brand just to protest post whenever it pops up.

Quote from LivelyTrain : Beware! Their after-sale service is horrible/non-existent. The SSD I bought started malfunctioning after Amazon's 30-day return period and after I contacted SK Hynix, they kept asking me to contact Amazon (!). Once I contacted Amazon, Amazon said it's not common to return after 30 days and it will have a restocking fee. I reached out to SK Hynix again and then they started giving me a run-around again until I gave up after 7 back-and-forth emails.

I don't think one of the largest memory manufacturer in the world would tell its costumers to seek warranty coverage from a merchant. Your story doesn't make sense, no matter how many times you copy and paste it.

Here is the link to the 5-year warranty from SK Hynix, among the longest in the industry.

https://ssd.skhynix.com/warranty/

I've never been asked for a restocking fee from Amazon.

The 1TB isn't a deal. I bought one for $95 last week. It went as low as $85-$90 at one point.

Quote from cobelali : I don't think one of the largest memory manufacturer in the world would tell its costumers to seek warranty coverage from a merchant. Your story doesn't make sense, no matter how many times you copy and paste it. Here is the link to the 5-year warranty from SK Hynix, among the longest in the industry. https://ssd.skhynix.com/warranty/ I've never been asked for a restocking fee from Amazon.

I've attached the chat screenshots - #1 - Amazon mentioning the restocking fee and #2 Hynix giving me the same copy/paste message run-around.

FYI, if something doesn't make sense to you, doesn't make it false.

Quote from LivelyTrain : I've attached the chat screenshots - #1 - Amazon mentioning the restocking fee and #2 Hynix giving me the same copy/paste message run-around. FYI, if something doesn't make sense to you, doesn't make it false.

The Amazon conversation about the restocking fee is new to me. One question though, you told the rep it broke down in the first 3 weeks and that's within the 30-day return. So why couldn't you just return it if it broke 3 weeks after you bought it? Just wondering.

As for the warranty, have you contacted them direct through their website? I bought an expensive Corsair and in 6 months, it died twice. I initiated warranty through Corsair's website, not Amazon. This is typical of warranty coverage; once the return window has closed, warranty requests are handled by the manufacturer.

Quote from cobelali : The Amazon conversation about the restocking fee is new to me. One question though, you told the rep it broke down in the first 3 weeks and that's within the 30-day return. So why couldn't you just return it if it broke 3 weeks after you bought it? Just wondering. As for the warranty, have you contacted them direct through their website? I bought an expensive Corsair and in 6 months, it died twice. I initiated warranty through Corsair's website, not Amazon. This is typical of warranty coverage; once the return window has closed, warranty requests are handled by the manufacturer.

my comment will be for amazon restocking fee

amazon can accept products for return after 30 days. However, they will charge a restocking fee if you try to return after the 30 day return period.

Quote from cobelali : The Amazon conversation about the restocking fee is new to me. One question though, you told the rep it broke down in the first 3 weeks and that's within the 30-day return. So why couldn't you just return it if it broke 3 weeks after you bought it? Just wondering. As for the warranty, have you contacted them direct through their website? I bought an expensive Corsair and in 6 months, it died twice. I initiated warranty through Corsair's website, not Amazon. This is typical of warranty coverage; once the return window has closed, warranty requests are handled by the manufacturer.

With all due respect, you should stop writing about what you think is true rather than what is true.

SK Hynix does not have a customer facing operation other than support email. They used to have a direct RMA process at the beginning of the year but they removed it and now direct people to work through Amazon which is the only place they sell through in US.

Amazon is not set up for warranty returns or following any manufacturer warranties or policies. The only things they can do is follow their own policies for returns and their window nothing to do with the manufacturer. The only other option is to send an email to vendor through Amazon like with any other third party vendor. SK Hynix will still not give direct RMA. They will ask that you work with Amazon and that they will make you whole with whatever Amazon does. But Amazon might not accept returns after their return window is closed even if it totally fails. They ask you to contact the vendor through email and the cycle starts. So, whether you get warranty service is a huge YMMV if you were to need it after Amazon return window. Even if you manage to get a return and a replacement somehow, it will likely take weeks in this process.

This is not a way anyone has to deal with a brand however large it might be and even if the product is very good.

I used to highly recommend this brand before but I don't anymore.

Quote from Dayzzz : This guy subscribes to this ssd brand just to protest post whenever it pops up.

If I were in his shoes of getting burnt, I would do the same. Seems like he is making sure other people are aware of this problem. Because this deal pops up every few weeks when they offer a coupon.

Quote from WingsOfF : With all due respect, you should stop writing about what you think is true rather than what is true. SK Hynix does not have a customer facing operation other than support email. They used to have a direct RMA process at the beginning of the year but they removed it and now direct people to work through Amazon which is the only place they sell through in US. Amazon is not set up for warranty returns or following any manufacturer warranties or policies. The only things they can do is follow their own policies for returns and their window nothing to do with the manufacturer. The only other option is to send an email to vendor through Amazon like with any other third party vendor. SK Hynix will still not give direct RMA. They will ask that you work with Amazon and that they will make you whole with whatever Amazon does. But Amazon might not accept returns after their return window is closed even if it totally fails. They ask you to contact the vendor through email and the cycle starts. So, whether you get warranty service is a huge YMMV if you were to need it after Amazon return window. Even if you manage to get a return and a replacement somehow, it will likely take weeks in this process. This is not a way anyone has to deal with a brand however large it might be and even if the product is very good. I used to highly recommend this brand before but I don't anymore.

"Amazon which is the only place they sell through in US."

Please see the link below to Newegg and explain how Amazon is the only place they sell through.

https://www.newegg.com/p/pl?d=sk+hynix+p31

Quote from cobelali : "Amazon which is the only place they sell through in US." Please see the link below to Newegg and explain how Amazon is the only place they sell through. https://www.newegg.com/p/pl?d=sk+hynix+p31

They didn't use to. They must have just started.

But do you understand the warranty handling issues now? This is the page they had before where you could do direct RMA before

https://www.skhynix.com/support/rma.jsp

The following is the page one was pointed to for SSD RMAs

https://ssd.skhynix.com/customer_en.html
Initially, it had an RMA form. Then they removed it and just put contact Amazon there as their (only) distributor. Now, it is a HTTP not found error.

Exactly.

Actually, if they are now selling through Newegg, it is better set up to handle warranties and RMAs for Manufacturers than Amazon is (assuming one wants to deal with Newegg in the first place) because they have been doing it for a while for Asian brands like Super Flower.

Quote from av911 : The 1TB isn't a deal. I bought one for $95 last week. It went as low as $85-$90 at one point.

I am pretty sure you mix up s31 a sata ssd, with p31, a nvme. 1TB P31, never goes down below $107.99