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I can’t click ‘for you’ or ‘popular’ on the front page of the mobile site.

2,725 825 September 30, 2021 at 09:18 PM
Any idea what's up? It's only letting me see whatever I have the default set to (front page). Thanks for any help!
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nopes
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finzz2dlft
09-30-2021 at 11:47 PM.
09-30-2021 at 11:47 PM.
Thanks OP. I have moved your thread to the Site Issues forum where it is more likely to get you the answers and help that you need Smilie
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acesmuzic | Staff
10-01-2021 at 06:45 AM.
10-01-2021 at 06:45 AM.
Quote from nopes :
Any idea what's up? It's only letting me see whatever I have the default set to (front page). Thanks for any help!
you're talking about the app, right? if so which one and what version?
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Bounty44
10-01-2021 at 09:39 AM.
10-01-2021 at 09:39 AM.
Quote from acesmuzic :
you're talking about the app, right? if so which one and what version?
Title says "mobile site"
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GreenRecess | Staff
10-01-2021 at 09:39 AM.
10-01-2021 at 09:39 AM.
If you are using the mobile web site experience, and you are seeing For You, Frontpage, and Popular tabs, then you are using our preview of our personalized site experience. We are aware of an issue where some ad blocking software causes the tab navigation not to function.

As a workaround, please try disabling any ad blocking software.
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acesmuzic | Staff
10-01-2021 at 10:09 AM.
10-01-2021 at 10:09 AM.
Quote from Bounty44 :
Title says "mobile site"

Quoting so you see the above reply ^. Hopefully this helps!
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Original Poster
nopes
10-01-2021 at 12:12 PM.
10-01-2021 at 12:12 PM.
Quote from GreenRecess :
If you are using the mobile web site experience, and you are seeing For You, Frontpage, and Popular tabs, then you are using our preview of our personalized site experience. We are aware of an issue where some ad blocking software causes the tab navigation not to function.

As a workaround, please try disabling any ad blocking software.
I definitely did try disabling any adblockers before asking and it still does it, unfortunately! Kind of a weird issue. Ill see if I can leave the personalized site somehow or just use the browser on my computer. Thank you!
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GreenRecess | Staff
10-01-2021 at 03:44 PM.
10-01-2021 at 03:44 PM.
We would love to be able to resolve this issue. If you could provide our team a little info about the device type (Android, iOS, phone, or tablet), browser software and version, it would help us try to reproduce this.
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Bounty44
10-01-2021 at 04:44 PM.
10-01-2021 at 04:44 PM.
Quote from nopes :
I definitely did try disabling any adblockers before asking and it still does it, unfortunately! Kind of a weird issue. Ill see if I can leave the personalized site somehow or just use the browser on my computer. Thank you!
I have the same issue and I use Firefox (Android) to get around the problem. If I clear my cookies (chrome Android 94.0.4606.61) the tabs go back to being clickable until I open the site the next time.
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Original Poster
nopes
10-01-2021 at 07:50 PM.
10-01-2021 at 07:50 PM.
Quote from GreenRecess :
We would love to be able to resolve this issue. If you could provide our team a little info about the device type (Android, iOS, phone, or tablet), browser software and version, it would help us try to reproduce this.
Sure, it is iOS 15, iPhone 13 pro max, safari. I found that if I open it in a private window it works fine. So it is likely something to do with cookies. Thanks!
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Bounty44
10-12-2021 at 02:48 AM.
10-12-2021 at 02:48 AM.
Just an update, I've noticed if I quickly click on the popular or front page tabs they actually work for about 3 seconds when I first load the site up and then the links turn into plain text. I still do not believe this is an adblock issue due to the fact that chrome mobile has no ad block functionality, and the issue occurs no matter what network I am on (home wifi, mobile data, random business wifi). I also do not have the issue on PC browsers, where I actually have an adblock plugin running. I'd try to give you further information but mobile browsers have pretty limited "inspect" features. I think there is some type of cookie being loaded from our accounts that causes the condition, since it works fine in a private tab for both of us in this thread.
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Last edited by Bounty44 October 12, 2021 at 02:52 AM.
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