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forum thread Posted by KyBlue • Nov 20, 2021
forum thread Posted by KyBlue • Nov 20, 2021

YouGov - how do i contct them?

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I requested a gift card on Nov. 3 but have not yet received it. Seems like a long time to wait.
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I requested a gift card on Nov. 3 but have not yet received it. Seems like a long time to wait.

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Nov 20, 2021
3,577 Posts
Joined Aug 2006
Nov 20, 2021
victor4461
Nov 20, 2021
3,577 Posts
Follow these steps Wave

01. login into your account at https://account.yougov.com/us-en/account
02. Retrieve security code from your smartphone then enter on website
03. Click "Contact us"
04. Enter information then scroll down to "Rewards: Redeemed but not yet received."
05. Send
Nov 20, 2021
2,657 Posts
Joined Jun 2006
Nov 20, 2021
MusicLady
Nov 20, 2021
2,657 Posts
You have successfully redeemed your points for $ 50.0 Amazon e-code.
We are processing your request, and your e-code will be emailed to the email address associated with your YouGov account within 3 weeks.

I requested a gc on 11/12/21 and still waiting. Email says within 3 weeks and it hasn't been 3 weeks for you yet. Email came from [email protected].
Original Poster
Nov 20, 2021
793 Posts
Joined Jan 2006
Nov 20, 2021
KyBlue
Original Poster
Nov 20, 2021
793 Posts
Quote from victor4461 :
Follow these steps Wave

01. login into your account at https://account.yougov.com/us-en/account
02. Retrieve security code from your smartphone then enter on website
03. Click "Contact us"
04. Enter information then scroll down to "Rewards: Redeemed but not yet received."
05. Send

Thank you!!!
Original Poster
Nov 20, 2021
793 Posts
Joined Jan 2006
Nov 20, 2021
KyBlue
Original Poster
Nov 20, 2021
793 Posts
Quote from MusicLady :
You have successfully redeemed your points for $ 50.0 Amazon e-code.
We are processing your request, and your e-code will be emailed to the email address associated with your YouGov account within 3 weeks.

I requested a gc on 11/12/21 and still waiting. Email says within 3 weeks and it hasn't been 3 weeks for you yet. Email came from [email protected].

Thank you!!! It just never took this long in previous years. I do count of the survey money to buy Christmas gifts for my grandchildren and great grandchildren. Thank you for your reply!
Nov 24, 2021
25,201 Posts
Joined Jul 2008
Nov 24, 2021
smidge1
Nov 24, 2021
25,201 Posts
have not heard from them in almost 2 years
Nov 24, 2021
54,923 Posts
Joined May 2005
Nov 24, 2021
finzz2dlft
Nov 24, 2021
54,923 Posts
Quote from smidge1 :
have not heard from them in almost 2 years

It might help to update your profile. I did mine and started getting surveys again.
Nov 24, 2021
25,201 Posts
Joined Jul 2008
Nov 24, 2021
smidge1
Nov 24, 2021
25,201 Posts
Quote from finzz2dlft :
It might help to update your profile. I did mine and started getting surveys again.
finally got my survey after 2 years, after sending an email.

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Nov 25, 2021
54,923 Posts
Joined May 2005
Nov 25, 2021
finzz2dlft
Nov 25, 2021
54,923 Posts
Quote from smidge1 :
finally got my survey after 2 years, after sending an email.

Awesome!!
Original Poster
Nov 27, 2021
793 Posts
Joined Jan 2006
Nov 27, 2021
KyBlue
Original Poster
Nov 27, 2021
793 Posts
Quote from MusicLady :
You have successfully redeemed your points for $ 50.0 Amazon e-code.
We are processing your request, and your e-code will be emailed to the email address associated with your YouGov account within 3 weeks.

I requested a gc on 11/12/21 and still waiting. Email says within 3 weeks and it hasn't been 3 weeks for you yet. Email came from [email protected].

Since I requested mine Nov. 3rd, I kept looking for my gift card in my email by the 24th........still nothing, so I checked my account and now it says 4 WEEKS. When I check again I hope it isn't 5 weeks. SMH Really worried now.
Nov 27, 2021
25,201 Posts
Joined Jul 2008
Nov 27, 2021
smidge1
Nov 27, 2021
25,201 Posts
2nd one in 2 days, haha
Nov 28, 2021
644 Posts
Joined Oct 2008
Nov 28, 2021
Glittery
Nov 28, 2021
644 Posts
The last time I redeemed from them, it took 6 weeks to get the GC. They sent a mass email saying there was a delay and thanking me for my patience. (Ha! I was not patient. lol) I just cashed out again for one last week, so I'm hoping it's quicker this time but honestly not holding out a lot of hope for a fast turnaround.
Original Poster
Nov 28, 2021
793 Posts
Joined Jan 2006
Nov 28, 2021
KyBlue
Original Poster
Nov 28, 2021
793 Posts
Yes, know what you mean. Disappointed in YouGov.
Dec 9, 2021
2,657 Posts
Joined Jun 2006
Dec 9, 2021
MusicLady
Dec 9, 2021
2,657 Posts
Quote from KyBlue :
Since I requested mine Nov. 3rd, I kept looking for my gift card in my email by the 24th........still nothing, so I checked my account and now it says 4 WEEKS. When I check again I hope it isn't 5 weeks. SMH Really worried now.
Just got my gift card I cashed out for on 11/12/21. Almost 4 weeks. Did you get yours?
Original Poster
Dec 9, 2021
793 Posts
Joined Jan 2006
Dec 9, 2021
KyBlue
Original Poster
Dec 9, 2021
793 Posts
YES!!! Finally, I got mine, and so did my daughter. Both were over 4 weeks!! But, so glad we finally got them.

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Dec 11, 2021
644 Posts
Joined Oct 2008
Dec 11, 2021
Glittery
Dec 11, 2021
644 Posts
I'm glad you got it. I got mine also, so it was about 4 weeks. They never did answer my emails, though.

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