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forum threadKyBlue posted Nov 20, 2021 3:21 PM

YouGov - how do i contct them?

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I requested a gift card on Nov. 3 but have not yet received it. Seems like a long time to wait.
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I requested a gift card on Nov. 3 but have not yet received it. Seems like a long time to wait.

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Nov 20, 2021 3:57 PM
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Joined Aug 2006
victor4461Nov 20, 2021 3:57 PM
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Follow these steps Wave

01. login into your account at https://account.yougov.com/us-en/account
02. Retrieve security code from your smartphone then enter on website
03. Click "Contact us"
04. Enter information then scroll down to "Rewards: Redeemed but not yet received."
05. Send
Nov 20, 2021 4:33 PM
2.7K Comments
Joined Jun 2006
MusicLadyNov 20, 2021 4:33 PM
2.7K Comments
You have successfully redeemed your points for $ 50.0 Amazon e-code.
We are processing your request, and your e-code will be emailed to the email address associated with your YouGov account within 3 weeks.

I requested a gc on 11/12/21 and still waiting. Email says within 3 weeks and it hasn't been 3 weeks for you yet. Email came from [email protected].
Original Poster
Nov 20, 2021 5:13 PM
793 Comments
Joined Jan 2006
KyBlue
Original Poster
Nov 20, 2021 5:13 PM
793 Comments
Quote from victor4461 :
Follow these steps Wave

01. login into your account at https://account.yougov.com/us-en/account
02. Retrieve security code from your smartphone then enter on website
03. Click "Contact us"
04. Enter information then scroll down to "Rewards: Redeemed but not yet received."
05. Send

Thank you!!!
Original Poster
Nov 20, 2021 5:14 PM
793 Comments
Joined Jan 2006
KyBlue
Original Poster
Nov 20, 2021 5:14 PM
793 Comments
Quote from MusicLady :
You have successfully redeemed your points for $ 50.0 Amazon e-code.
We are processing your request, and your e-code will be emailed to the email address associated with your YouGov account within 3 weeks.

I requested a gc on 11/12/21 and still waiting. Email says within 3 weeks and it hasn't been 3 weeks for you yet. Email came from [email protected].

Thank you!!! It just never took this long in previous years. I do count of the survey money to buy Christmas gifts for my grandchildren and great grandchildren. Thank you for your reply!
Nov 24, 2021 12:01 AM
25.2K Comments
Joined Jul 2008
smidge1Nov 24, 2021 12:01 AM
25.2K Comments
have not heard from them in almost 2 years
Nov 24, 2021 8:36 AM
54.9K Comments
Joined May 2005
finzz2dlftNov 24, 2021 8:36 AM
54.9K Comments
Quote from smidge1 :
have not heard from them in almost 2 years

It might help to update your profile. I did mine and started getting surveys again.
Nov 24, 2021 5:20 PM
25.2K Comments
Joined Jul 2008
smidge1Nov 24, 2021 5:20 PM
25.2K Comments
Quote from finzz2dlft :
It might help to update your profile. I did mine and started getting surveys again.
finally got my survey after 2 years, after sending an email.

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Nov 25, 2021 3:03 AM
54.9K Comments
Joined May 2005
finzz2dlftNov 25, 2021 3:03 AM
54.9K Comments
Quote from smidge1 :
finally got my survey after 2 years, after sending an email.

Awesome!!
Original Poster
Nov 27, 2021 2:30 PM
793 Comments
Joined Jan 2006
KyBlue
Original Poster
Nov 27, 2021 2:30 PM
793 Comments
Quote from MusicLady :
You have successfully redeemed your points for $ 50.0 Amazon e-code.
We are processing your request, and your e-code will be emailed to the email address associated with your YouGov account within 3 weeks.

I requested a gc on 11/12/21 and still waiting. Email says within 3 weeks and it hasn't been 3 weeks for you yet. Email came from [email protected].

Since I requested mine Nov. 3rd, I kept looking for my gift card in my email by the 24th........still nothing, so I checked my account and now it says 4 WEEKS. When I check again I hope it isn't 5 weeks. SMH Really worried now.
Nov 27, 2021 3:39 PM
25.2K Comments
Joined Jul 2008
smidge1Nov 27, 2021 3:39 PM
25.2K Comments
2nd one in 2 days, haha
Nov 28, 2021 12:33 AM
649 Comments
Joined Oct 2008
GlitteryNov 28, 2021 12:33 AM
649 Comments
The last time I redeemed from them, it took 6 weeks to get the GC. They sent a mass email saying there was a delay and thanking me for my patience. (Ha! I was not patient. lol) I just cashed out again for one last week, so I'm hoping it's quicker this time but honestly not holding out a lot of hope for a fast turnaround.
Original Poster
Nov 28, 2021 4:11 PM
793 Comments
Joined Jan 2006
KyBlue
Original Poster
Nov 28, 2021 4:11 PM
793 Comments
Yes, know what you mean. Disappointed in YouGov.
Dec 9, 2021 5:42 PM
2.7K Comments
Joined Jun 2006
MusicLadyDec 9, 2021 5:42 PM
2.7K Comments
Quote from KyBlue :
Since I requested mine Nov. 3rd, I kept looking for my gift card in my email by the 24th........still nothing, so I checked my account and now it says 4 WEEKS. When I check again I hope it isn't 5 weeks. SMH Really worried now.
Just got my gift card I cashed out for on 11/12/21. Almost 4 weeks. Did you get yours?
Original Poster
Dec 9, 2021 6:27 PM
793 Comments
Joined Jan 2006
KyBlue
Original Poster
Dec 9, 2021 6:27 PM
793 Comments
YES!!! Finally, I got mine, and so did my daughter. Both were over 4 weeks!! But, so glad we finally got them.

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Dec 11, 2021 1:42 AM
649 Comments
Joined Oct 2008
GlitteryDec 11, 2021 1:42 AM
649 Comments
I'm glad you got it. I got mine also, so it was about 4 weeks. They never did answer my emails, though.

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