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Poor Michael at Compass Coffee going to get back in the office to cancel 25,000 orders of a Burr Coffee Grinder. Sweating profusely having to hear from 2,000 Karens who believe he should honor a price error even though it would put his small business bankrupt.
I'll devote my next cup of coffee to him for the hard work he is about to do on a simple website mistake.
These are the times that make me want to leave Slickdeals.
This code was obviously not supposed to get out. It was probably intended for a few people who were instructed to use it on an item or two as some sort of a gift, possibly as a charitable type thing.
A small business can't just front a loss like this, especially to a group who isn't going to want to pay full price for anything they have, much less for an extended period of time where they could actually (eventually) break even.
This isn't Target or Amazon. I would really encourage you to not get upset when your order is cancelled and instead to have some compassion for this owner who now has to spend hours and hours trying to remedy an honest mis-take while having people berating him via email and otherwise (as I see some of you are ALREADY ready to do).
I'm not surprised or really upset that they cancelled. But to do it without any kind of explanation or apology is disappointing and makes it unlikely that I would give them any future business. Mistakes like this happen and it's understandable, but I think an apology and/or explanation is a reasonable expectation to go along with the cancellation and refund.
My cancellation notice said "due to unforeseen circumstances"
Lol got the cancelation notice, out of curiosity I went back to check what the price was, $270. Using the same coupon, they did a 50% off that so it was 135 😂 the site needs to get their stuff together
You should have recently received an email notifying you that your order containing a Baratza Encore Burr Grinder was cancelled and refunded. We let you down, and we are sorry.
We were overwhelmed by the volume of interest in our Black Friday promotion and consequently we have had to issue refunds to the majority of customers who ordered Baratza grinders on 11/27.
We are still able to fill orders on Chemexes and Aeropresses, and for you, we are happy to extend our 50%-off sale past the planned end date of tonight at midnight EST - just use the code "REALGOOD" when you check out, or click the button below and the code will be automatically applied to your cart at checkout.
We hope that you will make use of this extended promotion to score some new brewing gear and (hopefully) discover your new favorite coffee.
Happy Holidays and - as always - yours in Real Good Coffee,
You should have recently received an email notifying you that your order containing a Baratza Encore Burr Grinder was cancelled and refunded. We let you down, and we are sorry.
We were overwhelmed by the volume of interest in our Black Friday promotion and consequently we have had to issue refunds to the majority of customers who ordered Baratza grinders on 11/27.
We are still able to fill orders on Chemexes and Aeropresses, and for you, we are happy to extend our 50%-off sale past the planned end date of tonight at midnight EST - just use the code "REALGOOD" when you check out, or click the button below and the code will be automatically applied to your cart at checkout.
We hope that you will make use of this extended promotion to score some new brewing gear and (hopefully) discover your new favorite coffee.
Happy Holidays and - as always - yours in Real Good Coffee,
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I'll devote my next cup of coffee to him for the hard work he is about to do on a simple website mistake.
This code was obviously not supposed to get out. It was probably intended for a few people who were instructed to use it on an item or two as some sort of a gift, possibly as a charitable type thing.
A small business can't just front a loss like this, especially to a group who isn't going to want to pay full price for anything they have, much less for an extended period of time where they could actually (eventually) break even.
This isn't Target or Amazon. I would really encourage you to not get upset when your order is cancelled and instead to have some compassion for this owner who now has to spend hours and hours trying to remedy an honest mis-take while having people berating him via email and otherwise (as I see some of you are ALREADY ready to do).
Please be better, people.
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We were overwhelmed by the volume of interest in our Black Friday promotion and consequently we have had to issue refunds to the majority of customers who ordered Baratza grinders on 11/27.
We are still able to fill orders on Chemexes and Aeropresses, and for you, we are happy to extend our 50%-off sale past the planned end date of tonight at midnight EST - just use the code "REALGOOD" when you check out, or click the button below and the code will be automatically applied to your cart at checkout.
We hope that you will make use of this extended promotion to score some new brewing gear and (hopefully) discover your new favorite coffee.
Happy Holidays and - as always - yours in Real Good Coffee,
The Compass Team
Sign up for a Slickdeals account to remove this ad.
We were overwhelmed by the volume of interest in our Black Friday promotion and consequently we have had to issue refunds to the majority of customers who ordered Baratza grinders on 11/27.
We are still able to fill orders on Chemexes and Aeropresses, and for you, we are happy to extend our 50%-off sale past the planned end date of tonight at midnight EST - just use the code "REALGOOD" when you check out, or click the button below and the code will be automatically applied to your cart at checkout.
We hope that you will make use of this extended promotion to score some new brewing gear and (hopefully) discover your new favorite coffee.
Happy Holidays and - as always - yours in Real Good Coffee,
The Compass Team
Leave a Comment