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Poor Michael at Compass Coffee going to get back in the office to cancel 25,000 orders of a Burr Coffee Grinder. Sweating profusely having to hear from 2,000 Karens who believe he should honor a price error even though it would put his small business bankrupt.
I'll devote my next cup of coffee to him for the hard work he is about to do on a simple website mistake.
These are the times that make me want to leave Slickdeals.
This code was obviously not supposed to get out. It was probably intended for a few people who were instructed to use it on an item or two as some sort of a gift, possibly as a charitable type thing.
A small business can't just front a loss like this, especially to a group who isn't going to want to pay full price for anything they have, much less for an extended period of time where they could actually (eventually) break even.
This isn't Target or Amazon. I would really encourage you to not get upset when your order is cancelled and instead to have some compassion for this owner who now has to spend hours and hours trying to remedy an honest mis-take while having people berating him via email and otherwise (as I see some of you are ALREADY ready to do).
My order was refunded but I emailed [email protected] and Susan got back to me saying she will reorder for me and I got another confirmation for $67.50
Good luck
I tried the same thing after seeing your post and was told to take a hike. Meanwhile the transaction on my CC went from pending to permanent and still no refund. Will wait a couple more days before filing a dispute and maybe filing a complaint with BBB.
The charge to my CC was $77.26 but they only refunded $67.50.
They kept the $9.76 they charged me for shipping, on an order THEY cancelled and NEVER SHIPPED. This gets better and better.
They charged you shipping? It was free for me. I got refunded $67.50 - same as they charged me.
Quote
from Ton3loc
:
Still no refund or cancellation.
Did you pay through PayPal? I did, and I didn't receive a refund until this morning but I also e-mailed them twice to see what the status of the order was knowing full well it was going to be cancelled. It is "out of stock" most likely because they could avoid fulfilling the order that way.
They charged you shipping? It was free for me. I got refunded $67.50 - same as they charged me.
Yeah, they charged me shipping.
I emailed them two days ago asking them to please refund the shipping charge as well. I got an email overnight last night notifying me they had done that. It usually takes my CC company a couple or three days to post refunds.
They charged you shipping? It was free for me. I got refunded $67.50 - same as they charged me.
Did you pay through PayPal? I did, and I didn't receive a refund until this morning but I also e-mailed them twice to see what the status of the order was knowing full well it was going to be cancelled. It is "out of stock" most likely because they could avoid fulfilling the order that way.
We wanted to reach out to you about your recent order. We've been experiencing a high volume of orders due to the incredible response from our customers over the holiday weekend and wanted to apologize for the delay in shipping out your order. We wanted to share that we are waiting on a shipment from our Baratza vendor. Once we receive your Baratza, we'll be sure to send it out right away. As soon as it ships, your initial "Track Your Package" link will activate with your tracking information. You'll also receive an email letting you know your order has been fulfilled!
Thank you so much for your support and patience, it really means the world to us. We apologize again for the delay. If you have any other questions you can email [email protected] and one of our teammates will get back to you soon.
We wanted to reach out to you about your recent order. We've been experiencing a high volume of orders due to the incredible response from our customers over the holiday weekend and wanted to apologize for the delay in shipping out your order. We wanted to share that we are waiting on a shipment from our Baratza vendor. Once we receive your Baratza, we'll be sure to send it out right away. As soon as it ships, your initial "Track Your Package" link will activate with your tracking information. You'll also receive an email letting you know your order has been fulfilled!
Thank you so much for your support and patience, it really means the world to us. We apologize again for the delay. If you have any other questions you can email [email protected] and one of our teammates will get back to you soon.
Top Comments
I'll devote my next cup of coffee to him for the hard work he is about to do on a simple website mistake.
This code was obviously not supposed to get out. It was probably intended for a few people who were instructed to use it on an item or two as some sort of a gift, possibly as a charitable type thing.
A small business can't just front a loss like this, especially to a group who isn't going to want to pay full price for anything they have, much less for an extended period of time where they could actually (eventually) break even.
This isn't Target or Amazon. I would really encourage you to not get upset when your order is cancelled and instead to have some compassion for this owner who now has to spend hours and hours trying to remedy an honest mis-take while having people berating him via email and otherwise (as I see some of you are ALREADY ready to do).
Please be better, people.
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266 Comments
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Good luck
I tried the same thing after seeing your post and was told to take a hike. Meanwhile the transaction on my CC went from pending to permanent and still no refund. Will wait a couple more days before filing a dispute and maybe filing a complaint with BBB.
The charge to my CC was $77.26 but they only refunded $67.50.
They kept the $9.76 they charged me for shipping, on an order THEY cancelled and NEVER SHIPPED. This gets better and better.
Sign up for a Slickdeals account to remove this ad.
The charge to my CC was $77.26 but they only refunded $67.50.
They kept the $9.76 they charged me for shipping, on an order THEY cancelled and NEVER SHIPPED. This gets better and better.
I emailed them two days ago asking them to please refund the shipping charge as well. I got an email overnight last night notifying me they had done that. It usually takes my CC company a couple or three days to post refunds.
Did you pay through PayPal? I did, and I didn't receive a refund until this morning but I also e-mailed them twice to see what the status of the order was knowing full well it was going to be cancelled. It is "out of stock" most likely because they could avoid fulfilling the order that way.
We wanted to reach out to you about your recent order. We've been experiencing a high volume of orders due to the incredible response from our customers over the holiday weekend and wanted to apologize for the delay in shipping out your order. We wanted to share that we are waiting on a shipment from our Baratza vendor. Once we receive your Baratza, we'll be sure to send it out right away. As soon as it ships, your initial "Track Your Package" link will activate with your tracking information. You'll also receive an email letting you know your order has been fulfilled!
Thank you so much for your support and patience, it really means the world to us. We apologize again for the delay. If you have any other questions you can email [email protected] and one of our teammates will get back to you soon.
We wanted to reach out to you about your recent order. We've been experiencing a high volume of orders due to the incredible response from our customers over the holiday weekend and wanted to apologize for the delay in shipping out your order. We wanted to share that we are waiting on a shipment from our Baratza vendor. Once we receive your Baratza, we'll be sure to send it out right away. As soon as it ships, your initial "Track Your Package" link will activate with your tracking information. You'll also receive an email letting you know your order has been fulfilled!
Thank you so much for your support and patience, it really means the world to us. We apologize again for the delay. If you have any other questions you can email [email protected] and one of our teammates will get back to you soon.
Sign up for a Slickdeals account to remove this ad.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!