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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Obviously, this phone is not for you.
Move on.
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(I contacted Samsung on their website [samsung.com] via live chat... that sent me a link to another live chat that handled such promotions)
So just successfully finished a Samsung chat session to secure a $160 refund.
What I said:
"I purchased an S22+ and I already received a trade-in of $440 for my S21.
I notice the trade-in value of my S21 is now at $600.
Was the $440 a mistake?
Can the trade-in value of my S21 be updated for me to receive a refund of $160?"
The chat rep simply requested a screen shot of an S22+ being configured and showing the $600 revised S21 trade value.
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VERY IMPORTANT: Unless things have changed, Samsung will only let you do ONE price match or 5% - 10% discount per order. You can't do both. So, if you reached out after placing your order to try the "cancel trick" for an additional discount, you will have to choose if you want to use that reference ID, or the reference ID from the increased trade in value.
Once they apply an additional discount via a reference number, they won't give you any further discounts. The reps will sometimes say that a price match will not affect your additional discount promised by customer service but that's not true.
You can try submitting more than one reference ID, but you'll most likely just get an email saying that they can't process your second request because you already received a discount on that order.
Also, just as an FYI, I've done a lot of price matches and "cancel tricks" via Samsung customer service. They only gave me a hard time once and it was for a watch. For some reason, they just wouldn't honor the price match that the rep promised even though the original rep checked and confirmed the lower price.
I've probably done this at least 10 times, if not more, and that was the only time I had an issue, so overall it's been a positive experience and I've saved a ton of extra money.
Edit: I put the more important info at the top.
https://www.samsung.com/us/suppor...-services/
Like others say, they will only increase the price match once the order has been received by you, I'm one of the lucky ones that are still on back order.
They asked for the screenshot and then gave me the ticket number to reach back to them about.
Hopefully I get the new phone before 2023
Just FYI, I've done a lot of price matches and "cancel tricks" via Samsung customer service and they only gave me a hard time once and it was for a watch. For some reason, they just wouldn't honor the price match that the rep promised even though the original rep checked and confirmed the lower price.
I've probably done this at least 10 times, if not more, and that was the only time I had an issue, so overall it's been a positive experience and I've saved a ton of extra money.
Also, important to keep in mind, unless things have changed, Samsung will only let you do ONE price match or 5% - 10% discount per order. You can't do both. So, if you reached out after placing your order to try the "cancel trick" for an additional discount, you will have to choose if you want to use that reference ID, or the reference ID from the increased trade in value.
Once they apply an additional discount via a reference number, they won't give you any further discounts. The reps will sometimes say that a price match will not affect your additional discount promised by customer service but that's not true.
You can try submitting more than one reference ID, but you'll most likely just get an email saying that they can't process your second request because you already received a discount on that order.
If you didn't, then make sure you claim the reference id for the trade in value and not the 5%. I think the trade in difference is going to be a lot more for most people.
If you already claimed the 5%, then you might be out of luck. I think their system doesn't allow for customer service to give more than one discount or price match per order. Doesn't hurt to try, but I wouldn't be too hopeful.
If you didn't, then make sure you claim the reference id for the trade in value and not the 5%. I think the trade in difference is going to be a lot more for most people.
If you already claimed the 5%, then you might be out of luck. I think their system doesn't allow for customer service to give more than one discount or price match per order. Doesn't hurt to try, but I wouldn't be too hopeful.
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https://arstechnica.com/gadgets/2...me-screen/
POS
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Hopefully it works S21U went from $700 to $850 Trade in value.
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