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RECALL: Best Buy Recalls Insignia™ Air Fryers and Air Fryer Ovens Due to Fire and Burn Hazards

91 54 April 21, 2022 at 02:09 PM in Home & Home Improvement (8) Get Best Buy coupons
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Deal Details

Last Edited by rachaelm | Staff April 21, 2022 at 02:37 PM
+111 Deal Score
34,010 Views
Summary
Name of Product:

Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)

Consumer Contact:
Consumers can register online at http://www.insigniaairfryerrecall...nquiry.com or call Best Buy at 800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday, or go online at http://www.bestbuy.com/productrecalls or www.bestbuy.com and click on Product Recalls for more information.


Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.

Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.

Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.

Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota

Manufactured In:
China

Recall number:
22-125

SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards

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Last Edited by c2nah777 July 25, 2022 at 04:43 PM
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Notice: For those who have looked and cannot find any email with the gift card, please see this advice, which helped me find mine in time to not make them cancel my first one and resend a new one. Link

137 Comments

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Joined Dec 2017
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> bubble2 933 Posts
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mbaci
04-22-2022 at 01:04 PM.
04-22-2022 at 01:04 PM.
I had mine for 2 years and used for 4-5 times a week and was running just fine with no complaints except a fallen plastic piece which did not affect usage. Was really happy with it, cooked everything right including patato chips, fish, vegetables, burgers etc and was just tossing it to dishwasher every now and then and it would come out clean. Farewell my dude, gotta get a newer model for free.
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Joined Jan 2009
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> bubble2 272 Posts
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amneisac
04-22-2022 at 01:57 PM.
04-22-2022 at 01:57 PM.
"Stupid cornballin' piece of sh*t!"
Reply
Joined Aug 2016
L2: Beginner
> bubble2 68 Posts
38 Reputation
madjj
04-22-2022 at 02:01 PM.
04-22-2022 at 02:01 PM.
Can I return it if I don't have the receipt anymore?
Reply
Joined Dec 2015
L2: Beginner
> bubble2 30 Posts
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narcolepsyzz3
04-22-2022 at 02:04 PM.
04-22-2022 at 02:04 PM.
I tried to fill out the form, but it keeps saying that I missed a section. It will not let me submit
Reply
Joined Jan 2017
L6: Expert
> bubble2 1,592 Posts
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NSXMK3
04-22-2022 at 03:16 PM.
04-22-2022 at 03:16 PM.
Quote from madjj :
Can I return it if I don't have the receipt anymore?

You should be able to. Insignia is a best buy brand, so they shouldn't care about the receipt unless you paid over $50
Reply
Joined Jul 2006
MISTERCHEAPs TWIN BROTHER
> bubble2 19,545 Posts
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This user is an Expert in Home & Home Improvement
SUCHaDEAL
04-22-2022 at 03:16 PM.
04-22-2022 at 03:16 PM.
https://www.nbcnewyork.com/news/r...s/3658484/

Consumers can register online at http://www.insigniaairfryerrecall...nquiry.com or call Best Buy at 800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday, or go online at http://www.bestbuy.com/productrecalls or www.bestbuy.com and click on Product Recalls for more information.

Here's a List of Affected Models
NS-AF32DBK9
NS-AF32MBK9
NS-AF50MBK9
NS-AF53DSS0
NS-AF53MSS0
NS-AF55DBK9
NS-AFO6DBK1
NS-AFO6DSS1
Consumers can check the model number underside of each unit. The brand name INSIGNIA is on the top or front of each unit.
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Joined Jun 2007
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> bubble2 2,988 Posts
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cmw
04-22-2022 at 04:46 PM.
04-22-2022 at 04:46 PM.
Quote from mbaci :
I had mine for 2 years and used for 4-5 times a week and was running just fine with no complaints except a fallen plastic piece which did not affect usage. Was really happy with it, cooked everything right including patato chips, fish, vegetables, burgers etc and was just tossing it to dishwasher every now and then and it would come out clean. Farewell my dude, gotta get a newer model for free.

And how exactly will you get a newer model for free? The 10 qt digital air fryer is $130 right now. If you like yours and don't do stupid things with it you will be fine. Why go through this insane hassle?
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Joined Oct 2020
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> bubble2 906 Posts
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GreenKite4385
04-22-2022 at 06:47 PM.
04-22-2022 at 06:47 PM.
I have the purchases on my account so can't I just take them back to the store or do I have to register still?
Reply
Joined Aug 2009
L9: Master
> bubble2 4,743 Posts
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tomwil
04-23-2022 at 12:04 AM.

Our community has rated this post as helpful. If you agree, why not thank tomwil

04-23-2022 at 12:04 AM.
Quote from NSXMK3 :
I'm hoping best buy just issues gift cards without return if your order history shows you bought one.
You really don't understand the purpose of a recall. It's to get defective products out of the market.

It's a$$holes who get the gift card, and would still use the defective product, or worse sell the defective product on Craigslist/Facebook to unsuspecting purchasers. That's why the defective product is required to be returned to be compensated.
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Joined Nov 2012
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> bubble2 5,769 Posts
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George_P_Burdell
04-23-2022 at 12:45 AM.
04-23-2022 at 12:45 AM.
Quote from MikeyMike01 :
So-called air fryers are so stupid. Don't know why anyone has one.
Somebody delete this dude's account
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Joined May 2011
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> bubble2 300 Posts
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swacman1
04-23-2022 at 04:31 AM.
04-23-2022 at 04:31 AM.
Had them for 3 years using at least twice a week. Not worth the hassle to return for $50. I can see my receipt on my BB account. Why can't I just take back to the store? I'm keeping mine. Probably people who don't use it correctly causing the problem.
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> bubble2 11,062 Posts
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c2nah777
04-23-2022 at 06:21 AM.
04-23-2022 at 06:21 AM.
Quote from Ashvins :
Good to know. Deal Talk doesn't have much visibility and plenty of people here may have one of these models.
You all need to subscribe to the Consumer Awareness Forum. That is where the HU/PSA threads go.
Reply
Joined May 2011
L7: Teacher
> bubble2 2,844 Posts
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Guy767
04-23-2022 at 07:16 AM.
04-23-2022 at 07:16 AM.
Thanks OP for the headsup as I had no idea that there was a recall; it's appreciated


Quote from PetSpy :
what a shame, i love my NS-AF32DBK9 i picked up when it was $25 during xmas.

if anyone reads specifically what the flaw was, i'd really like to know what it was.

my guess is fires are cause by stupid people loading it up or running it too long.
Quote from CaptainCadabra :
I hear that. Our family has used the same one every day for 2 years with no issues. I guess I'll take the refund and get a new one… which will probably still cost as much as I paid the first time for the difference in updated price.
I was happily using my DBK9 as well for quite a while everyday (Purchased on 8/2020) but a month ago it actually did catch fire and was emitting small flames and smoke from the top part of the electronic panel.

I figured it was because it got clogged with gunk due to heavy usage. But after reading about the recall is seems like it's a design flaw; I'm assuming that the heating element is too close to the food and gets covered in grease easily.

I was about to throw it out but I'm glad I can get a $30 gift card for it at least (Paid $29.99). What worries me is that I replaced the Insignia that caught fire with another model [ebay.com] of the same brand.

I only paid $40 for it about a month ago and I'm happy as it's a big improvement over the DBK9. But it seems you don't want to cheap out on things that can burn your house down. Sometimes it tough and dangerous being a cheap basterd laugh out loud
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Joined Oct 2007
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> bubble2 292 Posts
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umjs78
04-23-2022 at 07:28 AM.
04-23-2022 at 07:28 AM.
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.

The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.



Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.

Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.

Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.
Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota

Manufactured In:
China
Recall number:
22-125

https://www.insigniaairfryerrecal...quiry.com/
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