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RECALL: Best Buy Recalls Insignia™ Air Fryers and Air Fryer Ovens Due to Fire and Burn Hazards

91 54 April 21, 2022 at 02:09 PM in Home & Home Improvement (8) Get Best Buy coupons
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Last Edited by rachaelm | Staff April 21, 2022 at 02:37 PM
+111 Deal Score
34,116 Views
Summary
Name of Product:

Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)

Consumer Contact:
Consumers can register online at http://www.insigniaairfryerrecall...nquiry.com or call Best Buy at 800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday, or go online at http://www.bestbuy.com/productrecalls or www.bestbuy.com and click on Product Recalls for more information.


Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.

Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.

Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.

Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota

Manufactured In:
China

Recall number:
22-125

SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards

Community Wiki

Last Edited by c2nah777 July 25, 2022 at 04:43 PM
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Notice: For those who have looked and cannot find any email with the gift card, please see this advice, which helped me find mine in time to not make them cancel my first one and resend a new one. Link

137 Comments

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Joined Mar 2007
L7: Teacher
> bubble2 2,222 Posts
542 Reputation
adam empire
04-22-2022 at 04:41 AM.
04-22-2022 at 04:41 AM.
Quote from ChuV6998 :
I almost had a heart attack because I just saw "Best Buy + air fryer recall" thinking Bella Pro Series was a Best Buy brand

But the Bella Pro looks really really close to a couple of those listed here. I can't help but think same factory and shared parts.

This worries me as that would be a completely separate recall later if enough evidence mounts.
Reply
Joined Nov 2016
L5: Journeyman
> bubble2 887 Posts
159 Reputation
ChuV6998
04-22-2022 at 04:51 AM.
04-22-2022 at 04:51 AM.
Quote from adam empire :
But the Bella Pro looks really really close to a couple of those listed here. I can't help but think same factory and shared parts.

This worries me as that would be a completely separate recall later if enough evidence mounts.

Oh man, now you have me thinking
Reply
Joined Mar 2007
L7: Teacher
> bubble2 2,222 Posts
542 Reputation
adam empire
04-22-2022 at 04:54 AM.
04-22-2022 at 04:54 AM.
Quote from ChuV6998 :
Oh man, now you have me thinking

The one I have has reviews out there where people complain about how the unit kicks out air that smelled of melting plastic (seriously). I figured it was just people complaining like anything in life.

Now I feel like buying something different.
Reply
Joined Nov 2017
L3: Novice
> bubble2 104 Posts
14 Reputation
footballeddie56
04-22-2022 at 05:57 AM.
04-22-2022 at 05:57 AM.
I just bought one of these last month as a gift... Ugh!
Reply
Joined Nov 2017
L3: Novice
> bubble2 104 Posts
14 Reputation
footballeddie56
04-22-2022 at 06:05 AM.
04-22-2022 at 06:05 AM.
Quote from footballeddie56 :
I just bought one of these last month as a gift... Ugh!

Update I just looked at my order which looks EXACTLY like one of these, but my model number is NS-AF10DSS2.
Reply
Joined Jan 2017
L6: Expert
> bubble2 1,592 Posts
667 Reputation
NSXMK3
04-22-2022 at 06:42 AM.
04-22-2022 at 06:42 AM.
Quote from cmw :
You guys are actually returning these air fryers that you bought for $50 or less??? To go through the hassle of returning it just to get a $50 best buy gift card? I had mine for years and never had an issue with it. You're not gonna find a better value on a 10 qt digital air fryer oven for $50 or even $45. I'm keeping mine.

This is the problem I ran into when my first $29 bestbuy one broke. Replacements for comparable ones are much more expensive. Plus the hassle of returning (waiting a couple weeks for the box, shipping it back, waiting for the gift card) leaves you without on for a while, and stuck with a best buy gift card weeks later.

I'm probably going to keep mine unless I can find another good value one, but I'm hoping best buy just issues gift cards without return if your order history shows you bought one.

I know they don't want to pay the return shipping cost, and I know they don't want to deal with whatever nastyness is going on with peoples' 2 year old air fryers. I don't want to deal with that, and it's my own!
Reply
Joined Jan 2007
L3: Novice
> bubble2 284 Posts
58 Reputation
nohohon
04-22-2022 at 06:52 AM.
04-22-2022 at 06:52 AM.
Quote from cmw :
You guys are actually returning these air fryers that you bought for $50 or less??? To go through the hassle of returning it just to get a $50 best buy gift card? I had mine for years and never had an issue with it. You're not gonna find a better value on a 10 qt digital air fryer oven for $50 or even $45. I'm keeping mine.

If it comes to my air fryer possibly catching fire, throwing a defective one out and letting BB keep my money or going thru the hassle of boxing it up and getting a refund... Then yes, I'm actually returning it. Why should I let A company keep my money for a product that could be dangerous to use? A better value wouldn't mean much if you happened to have one of these and burned your home down.
2
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Joined Nov 2006
Poor
> bubble2 3,222 Posts
313 Reputation
workerant
04-22-2022 at 07:06 AM.
04-22-2022 at 07:06 AM.
Quote from tissuehime :
Sorry I know it's the wrong thread, just trying to get more attention because me and my family members also have products listed.
I can no longer tell if this is bad product or too many idiot users and this product no longer can be use safely by the idiots. Idiot users been upping their level of idiot.
1
Reply
Joined Feb 2016
L4: Apprentice
> bubble2 473 Posts
363 Reputation
rileyman501
04-22-2022 at 07:33 AM.
04-22-2022 at 07:33 AM.
I guess this is a fire sale then.
1
Reply
Joined Nov 2010
L7: Teacher
> bubble2 2,761 Posts
265 Reputation
smartt
04-22-2022 at 08:15 AM.
04-22-2022 at 08:15 AM.
Quote from gen1manual :
Putinflation

Nice try.
Reply
Joined Nov 2010
L7: Teacher
> bubble2 2,761 Posts
265 Reputation
smartt
04-22-2022 at 08:15 AM.
04-22-2022 at 08:15 AM.
Quote from Quikfinger :
A f'ing credit for best buy?

Yeah and it takes weeks to get it.
Reply
Joined Mar 2011
L3: Novice
> bubble2 249 Posts
67 Reputation
maxcap
04-22-2022 at 08:26 AM.
04-22-2022 at 08:26 AM.
Ridiculous that BBY is offering a gift card. It was my understanding that CPSC rules stipulated that a company must offer a refund in the original form of payment or store credit if no receipt.
Reply
Joined Jan 2009
L7: Teacher
> bubble2 2,296 Posts
258 Reputation
HunterGatherer
04-22-2022 at 08:49 AM.
04-22-2022 at 08:49 AM.
Only the digital models?

Found it. My manual model is included. Registered. We'll see what happens. Mine was on sale last year for $40. Looks like it will be months before being able to get credit. Shopping again.
Reply
Last edited by HunterGatherer April 22, 2022 at 08:59 AM.
Joined Sep 2011
L5: Journeyman
> bubble2 755 Posts
138 Reputation
mark83077
04-22-2022 at 09:31 AM.
04-22-2022 at 09:31 AM.
I want to know how much you can get for the oven version without a receipt. I'm not going to turn it in for the purchase price I paid of $50 when a new one cost $150.
Reply

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Joined Jul 2018
L2: Beginner
> bubble2 76 Posts
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LastDay13
04-22-2022 at 11:25 AM.
04-22-2022 at 11:25 AM.
Quote from rmdl51 :
The registration form is not working for me, anyone else is having the same issue?

"One or more required fields are missing. Please enter the required information and click Submit."
I had this issue, don't auto fill type everything out
Reply
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