- Positive Feedback (last 12 months): 69.9%
- Last 12 months net positive/negative: -204 (+7352/-7556)
Leave feedback here - https://www.ebay.com/fdbk/leave_f...5c6d6
Report to Ebay, Click contact us on the email
Went to Account —> "Seller levels and performance standards" —>"seller performance policy" then at the bottom was "contact us". eBay makes it hard to find the chat. They should not be able to cancel it and blame "the buyer" for canceling it.
Send a message to the seller also to state you did not cancel the order and request a pair to be sent out or you're never doing business with them again.
fyi -- if a seller cancels a sale indicating a BUYER cancellation. Ebay makes an invisible strike against your account. If you get too many of these, your account does get suspended. Go ahead to message Ebay support to ask them to remove the buyer cancellation strike. The chat support will confirm this is a real thing and will remove it once they reviewed what happened here.[/SIZE]
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Excerpts from my chat with eBay:
As the seller have cancelled multiple orders on their end, it's possible that an action will be taken against the account of the seller.
We monitor when a seller cancels a transaction without the buyer's consent. We capture this information within the standards we set for our sellers. If they continue to cause these experiences, their account may be restricted or suspended. As this seller violated our policy.
We recommend to directly report the seller on your eBay help and contact page so that our specialized team can review and take action on the account appropriately.
How to report a seller:
1) On your Help and Contact type: "report an issue with the seller"
2) Choose seller violated one of eBay policies.
3) Put seller's username (crocsoutlet)
4) Click "Other" and put your message. Then submit.
I understand that you're concerned that the seller will leave a mark of buyer asked to cancel when you have not requested it on our end. Not to worry, if they continue to use incorrect cancellation reason on their end, our specialized team will be taking an action on their account.
Rest assured, this cancellation will not affect your account, I'll make sure to notate on the account what happened for the team to review.
No worries, your voice won't be left unheard as we take these reports seriously.
If your orders are cancelled, please report to eBay EXACTLY what they are doing.
It's one thing to cancel orders because they refuse to fulfill due to a price mistake, but it's an entirely DIFFERENT thing when their actions as a result of the cancellations are NEGATIVELY affecting your account standing with eBay - especially when all of this is 100% THEIR fault.
Submit a report to eBay using the instructions above if/when your order(s) are cancelled to PROTECT your eBay account (and to enact consequences to the seller for their actions). You will receive a confirmation email after the submission.
Good luck.
Use that link to "Report an issue with a seller" and say that they violated eBay policies by lying about the reason for the cancellation. Since they marked that the "Buyer asked to cancel" the order, we can't leave negative feedback otherwise.
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Our community has rated this post as helpful. If you agree, why not thank jknott14
If anyone is curious what I did I went to the contact us on the email, went to Account —> "Seller levels and performance standards" —>"seller performance policy" then at the bottom was "contact us". eBay makes it hard to find the chat. They should not be able to cancel it and blame "the buyer" for canceling it.
If I sold something on eBay and decided I wanted more money for it I would be out of luck and have to uphold my end of the bargain. Hate when this happens.
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Use that link to "Report an issue with a seller" and say that they violated eBay policies by lying about the reason for the cancellation. Since they marked that the "Buyer asked to cancel" the order, we can't leave negative feedback otherwise.
What im saying is you made your bed now lie in it or at the very least own up to it. They can put stock limits on purchases so if a deal is more popular than they anticipated then it shows out of stock when they hit their limit.
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If they honor it, they might lose a few thousand dollars and that money would be put towards not getting negative feedback so it would be a good investment.
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Browsing and choosing the right color and sizing can be time consuming not to mention checking out and sending the payment as well as anticipating to receive your order.
If you are not bothered by it, that's fine but have consideration for your fellow SD'ers. You are a member here to get deals so don't make sneering comments.
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since then, just about any fortune 500 with merchandise to sell, is able to sell directly. Ebay courted these companies b/c they realized the fees amount to millions per year in revenue. so when mistakes like this happen, they understand it was the mistake of 1 programmer who put a $ instead of a % sign and remove the negative feedback as they come in.
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