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I wouldn't touch this. I wanted to buy this around Black Friday but stumbled upon this thread.https://forums.wyzecam. It's an ongoing issue that wyze won't address. |
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certain rubber and vinyl compounds react so I guess there is some vinyl in the carpet fibers or backing the wheels are reacting with. (source: https://forums.wyzecam. |
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Just felt like posting because we really like ours, so call me a Robot Vacuum evangelist, I guess. lol
https://forums.wyzecam.
It's an ongoing issue that wyze won't address.
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412 Comments
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If the vaccuum gets confused or semi-stuck, it will just try harder. What happened is it got stuck somehow on a very small flooring transition (carpet -> tile) and tried to brute force the situation. This caused the wheels to rev, literally melting part of the carpet with heat from the (rubber?) wheels.
Support told me they'd heard of this happening a bunch before and didn't need any more information from me.
Aside from possibly ruining your flooring, the vacuum worked pretty dang well. The software was glitchy and lost my map a few times, but otherwise it was a HUGE improvement over my prior roombas (though that experience was from probably 5-10 years ago and I assume those have improved as well).
One more concern I'd have is that you can't buy consumable parts for it right now. With Wyze being wyze, who knows if they plan to continue making the filters, etc. I didn't do a deep dive but didn't see any generic alternatives, so keep in mind this might end up disposable based on Wyze's whim. (I doubt it's even a fraction as popular so who knows if a generic manufacturer will step in when wyze drops everything on the floor.)
Personally, the drastically reduced price plus needed accessories being out of stock would make me not jump even at this price. (Though if someone corrects me on there being generic equivalents it wouldn't be a big deal, but I'd still wonder how long Wyze would keep this alive which matters for cloud-based devices.)
Unrelated to the vacuum specifically: Wyze is a terrible company which continued to ship devices with significant security flaws. It took almost 3 years to fix most of the issues, during which they just... ignored the problem. Their v1 cameras were never fixed, and they EOLed them 2 years AFTER the security issue was disclosed to them to avoid having to fix them.
The main downside is the wyze vac is easily twice to 3 times as loud. You can still hang out in the room while the eufy vacs run with only minor annoyance, the wyze is like if someone was running a full size vac right next to you. I also had the foam gasket around the bin peel off almost immediately, but that's the only issue I've had with the vac. I've also heard there's issues with it leaving marks on the floor near the dock, but mine is on tile and they wiped right off.
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