I hope some might benefit by having this number since their email communication has failed for me. I emailed them over the weekend and heard nothing back Monday. Monday night, I got a "preparing to ship" update, but it has not been given to the carrier yet. Hope I can get it canceled instead of having to ship it back at my expense or have to keep it to avoid losing money.
800-493-1646 PHONE HOURS: M-F 9:30am-4:30pm EST
-c2nah777 Tuesday 8/30/22 10:37 am
9/14/22: Joyride has suspended customer support calls according to the recording.
According to the recording the only way to contact them is to email [email protected] or use the Contact Us form on the website [joyridebike.com]
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Item 1 of 6
Item 1 of 6
expiredosugsxr posted Jul 29, 2022 3:44 PM
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Perhaps you even have a different LCD Display? I can see on the back of mine it says it is Model AK47.
I have tried searching for hacks on Model AK47 but haven't come up with anything, but see this is in fact the display as quantities can be bought from Alibaba etc, showing this display.
I did notice I can get to some type of undocumented menu on mine with PO levels and settings by holding down the up and down at the same time while the display is on.
Edit:
Ah, I figured out how to remove the limit!!
These PO settings look to be standard.
So get to the PO settings by holding the Up/Down at the same time after the LCD is on.
Click on the power button to go through the PO's.
PO8 is the limit! This is in kmh, this was set to 32, bump this up with the up arrow to 41. That is the max I could change it to. This works out to 25.5 mph.
After this change I can get to 25mph going down a hill.
On a straight road I can cruise at about 22 with full throttle. Pedaling fast like crazy I can get it up 24.
So this is a bit of an increase. Perhaps with a bigger front sprocket I could peddle a bit normally and get to 25.
Perhaps it is a limit of the 350W motor or the battery to get me with throttle to 23 or so, but I don't think the controller itself will let me go above 41kph with motor assist.
Possibly changing wheel size, PO6, would allow assist at faster speed?
FYI, I see some people have commented about their having 5 instead of 3 levels. This can be set in the PO5 setting.
Here are the PO settings for an entirely different controller, but they look pretty close from what I see. https://elecbikeparts.c
There could be some other cool settings to see what they are and work with them.
for example: P12 PAS Start Strength
0-5, Higher = more assistance
Amount of assistance given when you start pedaling.
I am thinking this must be low. It seems to give very little help right away. Perhaps a safety feature set at factory? But I want help right away!
Or PO9 might affect how quickly it helps?
P09 Throttle Response
0 for instant throttle, 1 for delayed throttle
Sets whether pressing throttle and motor beginning to spin is instant, or whether there is a delay between the actions.
Edit: P09 was already set at 0 and can't be changed
P12 was set at 3 and can't go higher, but it can go lower.
FYI, read on this site https://power-bicycle.com/ebike-power/ that hub motors are pretty much limited to 25.
"Once the ebike is travelling at 25 MPH, the controller-wheel speed is maxed out. You can't go far over 25 MPH on most hub motors unless the motor & controller pair are designed for higher speeds."
This guy also talks about a smoothing circuit the mfgs implement for greater distance. Something about a loop back wire that can be removed to increase initial assistance but at
a sacrifice in distance.
Not a lot of reviews. I got a warning going to this site (possibly fraudulent?).
Why don't they sell any ebikes on their non-corporate site?
Is anyone else concerned this is a knockoff? Joyridebikes.com is the original site (since 2001) selling Hurley and joyridebike.com (since 2015) is painted with 'weird' all over it.
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thanks in advance....
I took the grandkids yesterday, hooking up the trailer to the Big Sur and that was much nicer for me as well! It is otherwise a big strain for me to take them up the hills, sometimes I just need to get off and walk my non eBike.
We have had bikes for years, recumbents, tandem recumbents, etc., but wife hasn't gone more than a couple of miles for many years. So the e assist has opened up the trips again.
It goes plenty fast at 20 mph when we want to zip. My wife and I usually rode at level 1. It looks like we would get 20 to 30 miles of range. I suppose if we get into wanting to go even further we would want to get a greater range bike, but this is more than fine for now. I have one delivered to my winter home in AZ and one here now in MN. I may need to order another two LOL. Wife has claimed this one as hers. I have a small Jetson in AZ to get me around the neighborhood, and even a kids e Torpedo which the grandkids use. This Big Sur is much much nicer. Not only the size and comfort. The available speed is much higher and has 4 times the range of the 20" kids Torpedo bikes.
I did put an even larger comfort seat on it https://www.amazon.com/dp/B07QHTZ...ct_de
Our favorite bikes have been recumbents, so at least the large seat gets us somewhat there, lol.
I may yet do an e conversion of a recumbent or two. But the conversion kits alone would be over the price of this bike, and then there is the cost of the recumbent itself, and the time.
I think this bike will do the trick for our 3 mile treks to the tennis courts and our scenic paved trail riding around here.
Anyone have a similar problem?
(Thanks in advance!!)
Anyone have a similar problem?
(Thanks in advance!!)
Still not working/lighting up. Will contact company if nothing changes after charging overnight.
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Shahhere
Still not working/lighting up. Will contact company if nothing changes after charging overnight.
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