2-Pk Ryobi One+ 18V High Performance Li 6Ah Batteries (Factory Blemished) Expired

My last order from them was ordered on July 25 and delivered August 5. The $15 is understandable when you consider just how heavy the stuff they're shipping is. If you can load up on tools the prices are insane. I've gotten all the stuff on my wishlist for well under 1/2 price, even including the shipping.

I've called their phone support and the hold times are short, they've handled things and made it right every time.

You get what you pay for. With DTO you get good tools at good (mostly and sometimes really good) prices. In return you get slow shipping and lots of customer service errors. If you call to get your order fixed they seem to have 3 customer service staff - the nice one who can and will fix most things for you, the ok one who is....ok, and the mean surly one who is waste of time to talk to. Try enough and you'll be able to get most things resolved fairly. Oh, and you'll probably have to sign up for a call-back when you call - and do it early in the day or you might never get one.

Definitely takes forever (sandlot voice) for them to ship.

I learned this a while back but the batteries have a number with the date of manufacturing. I am looking at one of mine that says EU2105 and from what I gathered that means May 2021. As to any drawbacks of buying a brand new battery with an older date code, someone else can chime in.

Aren't new Ryobi batteries using chinese cells whereas the older ones used cell made in Japan?

What do you guys do with your old batteries? I have two 3AH and one 4AH. Feel like they would be sitting collecting dust if I got two 6AH.

https://slickdeals.net/share/iphone_app/fp/742522
$120 at HD. This is $10 diff if you don't live near a DTO store. Plus it takes forever for DTO to ship

I usually lurk around for deals, but had to sign up and comment on Direct Tool Outlet after my Father's Day purchase from them a few months ago.

First, DTO is located on the east coast, I live on the west coast. The closest store of theirs I could find was like... Texas, which is thousands of miles from where I live. They don't have a brick and mortar store in my state which is required to charge state sales tax.

I was charged DTO's headquarters location's sales tax, and not even on the sale price.... They charged me tax based on the non-sale price which was $50 more than what I paid. I spent a bit of time researching this and crunching the numbers only to realize that they were padding their discounted price by incorrectly charging me tax that they aren't obligated to turn in or report on their business taxes. This didn't sit well with me, so I contacted their customer service, which their site boasts is incredible, willing to help and quick to respond.

I wrote an email letting them know that I checked and neither their state law required them to collect taxes from me because I am out of state and my state will only charge taxes if the business is paying taxes to them and that requires a physical store and state business license... Which they have neither. I asked that they explain why I was charged this and if it was an error, to be refunded. I got one email response telling me that my inquiry would be sent to a bean counter at corp for a detailed answer. I never heard back. I wrote a second time and still nothing.

I bought 1 deal from DTO for a Ryobi cordless tool kit. Next time I'll spend the few extra dollars and get them from my local Home Depot or Amazon.

My experience with DTO is they are scammers. They will charge out of state purchases with their state sales tax erroneously and even overcharge you to make up for their discounted prices, then not even respond to explain the charge or offer a refund. These are shady business dealings and I feel that DTO looks for opportunities to "accidentally" overcharge on their transactions because as a customer there's not a lot of options to dispute these charges with them if they won't even respond. Im never purchasing from them again and I'll post in every thread of theirs on here to warn others.

I usually lurk around for deals, but had to sign up and comment on Direct Tool Outlet after my Father's Day purchase from them a few months ago.

First, DTO is located on the east coast, I live on the west coast. The closest store of theirs I could find was like... Texas, which is thousands of miles from where I live. They don't have a brick and mortar store in my state which is required to charge state sales tax.

I was charged DTO's headquarters location's sales tax, and not even on the sale price.... They charged me tax based on the non-sale price which was $50 more than what I paid. I spent a bit of time researching this and crunching the numbers only to realize that they were padding their discounted price by incorrectly charging me tax that they aren't obligated to turn in or report on their business taxes. This didn't sit well with me, so I contacted their customer service, which their site boasts is incredible, willing to help and quick to respond.

I wrote an email letting them know that I checked and neither their state law required them to collect taxes from me because I am out of state and my state will only charge taxes if the business is paying taxes to them and that requires a physical store and state business license... Which they have neither. I asked that they explain why I was charged this and if it was an error, to be refunded. I got one email response telling me that my inquiry would be sent to a bean counter at corp for a detailed answer. I never heard back. I wrote a second time and still nothing.

I bought 1 deal from DTO for a Ryobi cordless tool kit. Next time I'll spend the few extra dollars and get them from my local Home Depot or Amazon.

My experience with DTO is they are scammers. They will charge out of state purchases with their state sales tax erroneously and even overcharge you to make up for their discounted prices, then not even respond to explain the charge or offer a refund. These are shady business dealings and I feel that DTO looks for opportunities to "accidentally" overcharge on their transactions because as a customer there's not a lot of options to dispute these charges with them if they won't even respond. Im never purchasing from them again and I'll post in every thread of theirs on here to warn others.

Your story doesn't sound right to me. I don't see how a retailer could charger you tax based on the MSRP verses the sale price paid. Maybe there was an issue in your case, but it sounds like you are upset that they charged you tax, period. I remember the days of no tax on internet purchases, but that ship sailed a few years back.

Are you saying that DTO charged you something different than what was shown on the checkout page or your email receipt?

I have purchased from DTO many times without issue. Perhaps their is some hidden West coast recycling fee or something similar being charged. I heard some places do that on electronics at purchase now.