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expiredDLS4U | Staff posted Aug 10, 2022 9:34 PM

Eligible Smartphone In-Store/Trade-In Offer for Galaxy Z Fold4/Flip4/S22/S21 FE

Up to $900 Off

(In-Store Only)at Best Buy
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Deal Details
Best Buy Stores (Store Locator): Offers Up to $900 Trade-In Credit Towards Unlocked Galaxy Z Fold4, Z Flip4, S22 Series or S21 FE 5G Smartphones w/ Qualifying In-Store Trade In of Eligible Phones. Offer is valid In-Store only.

Thanks Staff Member DLS4U for sharing this deal

Offer Notes:
  • Offer valid for in-store trade in of a smartphone in good working condition only.
  • Upon trade-in of an eligible phone, customer will receive value towards unlock Samsung Galaxy Z Fold4, Z Flip4, S22 Series or S21 FE 5G
Eligible Smartphone to Trade In:
  • $900 Trade In Savings
    • Samsung:
      • Galaxy Z Fold3 5G, Galaxy S21 Ultra
    • Apple:
      • iPhone 12 Pro Max, iPhone 12 Pro
  • $800 Trade In Savings
    • Samsung:
      • Galaxy Z Flip3 5G, Galaxy Z Flip 5G, Galaxy Z Fold2, Galaxy S21+ 5G, Galaxy S21 5G, Galaxy Note20 Ultra 5G, Galaxy Note20 5G
  • $600 Trade In Savings
    • Samsung:
      • Galaxy S20 Ultra 5G, Galaxy S20 5G, Galaxy Note10+, Galaxy Note10, Galaxy S20+ 5G, Galaxy S20 FE 5G
    • Apple iPhone 12
  • $400 Trade In Savings
    • Apple:
      • iPhone 12 mini, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11
  • $300 Trade In Savings
    • Samsung:
      • Galaxy S10+, Galaxy S10
    • Apple:
      • iPhone XS Max, iPhone XS, iPhone XR
    • Google Pixel 5
  • $200 Trade In Savings
    • Samsung:
      • Galaxy S10e, Galaxy Note9, Galaxy S9+, Galaxy S9, Galaxy A71, Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S8 Active, Galaxy S7 edge, Galaxy S7, Galaxy S7 Active, Galaxy A51 5G, Galaxy A51
    • Apple:
      • iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s, iPhone 6s Plus
    • Google:
      • Pixel 4 XL, Pixel 4, Pixel 3a XL, Pixel 3a, Pixel 3 XL, Pixel 3
Eligible Phones Valid for Trade In Credit (links for reference, valid in-store only):

Editor's Notes

Written by slickdewmaster | Staff
  • Offer Terms:
    • Taxes applied to price of phone prior to the trade-in credit.
    • Trade-in offer does not apply to prepaid phones. At time of purchase, customer's trade-in phone will be evaluated, and savings will be applied to purchase transaction. Upon date of fulfillment, customer must trade in same phone in same condition.
    • If trade-in phone or condition changes, value of trade-in savings will no longer be valid and phone purchase is subject to cancellation
    • Customer must own trade-in phone. Condition, documentation and accessories may affect value.
  • Refer to forum thread for discussion from the community regarding this offer/promotion. -slickdewmaster

Original Post

Written by DLS4U | Staff
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Best Buy Stores (Store Locator): Offers Up to $900 Trade-In Credit Towards Unlocked Galaxy Z Fold4, Z Flip4, S22 Series or S21 FE 5G Smartphones w/ Qualifying In-Store Trade In of Eligible Phones. Offer is valid In-Store only.

Thanks Staff Member DLS4U for sharing this deal

Offer Notes:
  • Offer valid for in-store trade in of a smartphone in good working condition only.
  • Upon trade-in of an eligible phone, customer will receive value towards unlock Samsung Galaxy Z Fold4, Z Flip4, S22 Series or S21 FE 5G
Eligible Smartphone to Trade In:
  • $900 Trade In Savings
    • Samsung:
      • Galaxy Z Fold3 5G, Galaxy S21 Ultra
    • Apple:
      • iPhone 12 Pro Max, iPhone 12 Pro
  • $800 Trade In Savings
    • Samsung:
      • Galaxy Z Flip3 5G, Galaxy Z Flip 5G, Galaxy Z Fold2, Galaxy S21+ 5G, Galaxy S21 5G, Galaxy Note20 Ultra 5G, Galaxy Note20 5G
  • $600 Trade In Savings
    • Samsung:
      • Galaxy S20 Ultra 5G, Galaxy S20 5G, Galaxy Note10+, Galaxy Note10, Galaxy S20+ 5G, Galaxy S20 FE 5G
    • Apple iPhone 12
  • $400 Trade In Savings
    • Apple:
      • iPhone 12 mini, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11
  • $300 Trade In Savings
    • Samsung:
      • Galaxy S10+, Galaxy S10
    • Apple:
      • iPhone XS Max, iPhone XS, iPhone XR
    • Google Pixel 5
  • $200 Trade In Savings
    • Samsung:
      • Galaxy S10e, Galaxy Note9, Galaxy S9+, Galaxy S9, Galaxy A71, Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S8 Active, Galaxy S7 edge, Galaxy S7, Galaxy S7 Active, Galaxy A51 5G, Galaxy A51
    • Apple:
      • iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s, iPhone 6s Plus
    • Google:
      • Pixel 4 XL, Pixel 4, Pixel 3a XL, Pixel 3a, Pixel 3 XL, Pixel 3
Eligible Phones Valid for Trade In Credit (links for reference, valid in-store only):

Editor's Notes

Written by slickdewmaster | Staff
  • Offer Terms:
    • Taxes applied to price of phone prior to the trade-in credit.
    • Trade-in offer does not apply to prepaid phones. At time of purchase, customer's trade-in phone will be evaluated, and savings will be applied to purchase transaction. Upon date of fulfillment, customer must trade in same phone in same condition.
    • If trade-in phone or condition changes, value of trade-in savings will no longer be valid and phone purchase is subject to cancellation
    • Customer must own trade-in phone. Condition, documentation and accessories may affect value.
  • Refer to forum thread for discussion from the community regarding this offer/promotion. -slickdewmaster

Original Post

Written by DLS4U | Staff

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Deal Score
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4.1K Comments

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Aug 29, 2022 8:53 PM
6K Comments
Joined Jul 2008
kfpandaAug 29, 2022 8:53 PM
6K Comments
Quote from RomCal83 :
I gotta sign up for best buy account to get Samsung coupon correct?
No you do not. U just need a device to trade in. Then they issue you a coupon (value of trade in)
Aug 29, 2022 8:59 PM
182 Comments
Joined Nov 2019
BrightSnow8058Aug 29, 2022 8:59 PM
182 Comments
Quote from kfpanda :
Which carriers are excluded? Link doesn't work.
There was an extra period at the end of the link. Different model phones have different acceptable carrier version.

http://tradein.bestbuy.com
Aug 29, 2022 9:03 PM
55 Comments
Joined Aug 2019
ely2Aug 29, 2022 9:03 PM
55 Comments
Quote from bogusforlife :
Was this with activation or am I missing something? I just got my s20 FE from the Woot deal and really can't find anything wrong with it, but I would go for the s21 FE if I could break even since it has longer software support.
it was with activation, as in I immediately activated the phone since I was upgrading my current phone. I didn't need to add a new line or anything. I just have a regular T mobile plan.
Aug 29, 2022 9:05 PM
133 Comments
Joined May 2013
spoiledintelligentAug 29, 2022 9:05 PM
133 Comments
I bought s22 ultra 256gb unlocked model by trading in note 20 device, and paid around $450 extra apart from samsung coupon and bestbuy gift card.

Today, tried chatting with couple of agents to price match since s22 ultra went down by $250 (activate today) and both agents suggested me to visit store for price match. I visited the store an hour back and am told that the device which I bought is unlocked activate later, which doesn't qualify for price match.

Any suggestions?
Aug 29, 2022 9:07 PM
6K Comments
Joined Jul 2008
kfpandaAug 29, 2022 9:07 PM
6K Comments
Just got off chat to PM the S22+ I bought a few days ago. Was denied since they claim it was a "bundled offer". Will keep trying. Keep us in the loop if you are successful at getting a PM.
Aug 29, 2022 9:08 PM
331 Comments
Joined Nov 2014
ukdragon37Aug 29, 2022 9:08 PM
331 Comments
Quote from spoiledintelligent :
I bought s22 ultra 256gb unlocked model by trading in note 20 device, and paid around $450 extra apart from samsung coupon and bestbuy gift card.

Today, tried chatting with couple of agents to price match since s22 ultra went down by $250 (activate today) and both agents suggested me to visit store for price match. I visited the store an hour back and am told that the device which I bought is unlocked activate later, which doesn't qualify for price match.

Any suggestions?
I'd try more chat agents, and also phone agents. Someone did it successfully here: https://slickdeals.net/forums/showpost.php?p=157278373&postcount=1000
Aug 29, 2022 9:18 PM
238 Comments
Joined Sep 2011
paticaoAug 29, 2022 9:18 PM
238 Comments
Just traded a phone from spectrum no problems.
The price for the s22 ultra came up $899 instead of $849 but they credited the difference

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Aug 29, 2022 9:29 PM
2K Comments
Joined Oct 2012
PhenomesaurusAug 29, 2022 9:29 PM
2K Comments
Ok, so I'm having a super busy day and there's a lot I want to try to share but I can't sit and type it all out. But I see people having problems and hope this will help (because my process took like 2 hours due to little hiccups and the person not knowing how the process works).

There are two different things going on here. (1) Trade in the phone to get the elevated trade in value. (2) Buy the new unlocked phone with the value from the trade in. TREAT THESE SEPARATELY.

Earlier in the deal it was straightforward because you did the trade in and then you bought an unlocked phone with activate LATER, which does NOT require your carrier or cell phone account to ever come into play.

Now that you are trying to get the ACTIVATE NOW phone because it is lower priced is when the problems come in because the rep is approaching it wrong. The guy I had today STARTED with the trade in, associated with my Verizon account, first. That does not and will not work. It's not how the process works and there's no place to get the promo code in for the elevated trade in values.

Have them just do the straight up trade in, FIRST. No account information needed except maybe your Best Buy account (they used mine to do the process). When they are done with that you will have your coupon and gift card that, together, give you the total trade in value. It will be different amounts and ratios depending on the total. For $800 tier it is $500 coupon and $300 gift card.

When that is done, NOW do your phone activation. I did an upgrade so they have to go through your carrier account. If they don't do the activate now then the price is the higher price (as of how the prices for the phones are right now). If they choose activate now then it should come up with the price you expect (*in my case it was still wrong by being $50 more so it needed to be adjusted - I mentioned this earlier).

When they go to ring you up, now you present your coupon and then use your gift card. That's it. Put it this way - you could have walked out of the store after doing your trade in and have the coupon + gift card. You didn't need to buy a phone right then and there. So the trade in should have no bearing on getting a phone on an activate now or activate later discount account. That excuse from them is just wrong. I mean, you could walk into another Best Buy that didn't do your trade in and ask to do the activate now promo. What are they going to do, tell you that you can't use your coupon and gift card when it's time to pay?

As far as the price adjustment I got I think that it will depend, as always, on the rep you get. During my chat session I said that last week I bought the S22+ for $799 and that it is now $749 and that I'd like a price adjustment. They said they had to check the details and came back and said it was eligible. However, they were having trouble refunding my purchase so they asked if they could issue a gift card, instead. Of course I said yes. So good luck with doing that.

Another thing is that I had plenty of time to look at the coupon and other paperwork I got. I even took photos but don't need to post them because they are identical to the coupon someone already posted. You actually can't take the coupon with you because it has instructions for the cashier to "dispose after use". In addition, at my store it printed double sided and the back side actually had the travel/information ticket they have to attach to your trade in phone.

Even though the coupon says valid until 10/2, I would NOT interpret that to mean the trade in promotion will last that long. Just that your coupon is valid until then. So you should use it when the phone you want is on sale for a price you want. If you wait too long the price may go up (as we've already seen a few times) and not go back down. So it's a risk to hold on to the coupon for too long. Also, the phone may go out of stock. I know the S22+ 256gb has been in and out of stock this past week.

Good luck, everyone!

edit: Just skimmed the comments and see that someone else also had the wrong price come up. The activate now price for the S22 Ultra 128gb is $849. It's plain as day on the site. But it seems the Best Buy system makes it come up as $899.99. They had 3 different reps checking their site on their phones vs in the system and it was wrong. They had to call the manager over to make the manual price drop adjustment. So be ready for that or else you'll likely be asked to pay $50 more than you expected. Not sure if this happens with any other phone.
Last edited by Phenomesaurus August 29, 2022 at 02:38 PM.
Aug 29, 2022 9:43 PM
272 Comments
Joined Dec 2014
money4nothing1984Aug 29, 2022 9:43 PM
272 Comments
Quote from Phenomesaurus :
Ok, so I'm having a super busy day and there's a lot I want to try to share but I can't sit and type it all out. But I see people having problems and hope this will help (because my process took like 2 hours due to little hiccups and the person not knowing how the process works).

There are two different things going on here. (1) Trade in the phone to get the elevated trade in value. (2) Buy the new unlocked phone with the value from the trade in. TREAT THESE SEPARATELY.

Earlier in the deal it was straightforward because you did the trade in and then you bought an unlocked phone with activate LATER, which does NOT require your carrier or call phone account to ever come into play.

Now that you are trying to get the ACTIVATE NOW phone because it is lower priced is when the problems come in because the rep is approaching it wrong. The guy I had today STARTED with the trade in, associated with my Verizon account, first. That does not and will not work. It's not how the process works and there's no place to get the promo code in for the elevated trade in values.

Have them just do the straight up trade in, FIRST. No account information needed except maybe your Best Buy account (they used mine to do the process). When they are done with that you will have your coupon and gift card that, together, give you the total trade in value. It will be different amounts and ratios depending on the total. For $800 tier it is $500 coupon and $300 gift card.

When that is done, NOW do your phone activation. I did an upgrade so they have to go through your Verizon account. If they don't do the activate now then the price is the higher price (as of right now). If they choose activate now then it should come up with the price you expect (*in my case it was still wrong by being $50 more so it needed to be adjusted - I mentioned this earlier).

When they go to ring you up, now you present your coupon and then use your gift card. That's it. Put it this way - you could walk out of the store after doing your trade in and have the coupon + gift card. It should have no bearing on getting a phone on an activate now discount - so that excuse from them is just wrong. I mean, you could walk into another Best Buy that didn't do your trade in and ask to do the activate now promo. What are they going to do, tell you that you can't use your coupon and gift card?

As far as the price adjustment I got I think that it will depend, as always, on the rep you get. During my chat session I said that last week I bought the S22+ for $799 and that it is now $749 and that I'd like a price adjustment. They said they had to check the details and came back and said it was eligible. However, they were having trouble refunding my purchase so they asked if they could issue a gift card, instead. Of course I said yes. So good luck with doing that.

Another thing is that I had plenty of time to look at the coupon and other paperwork I got. I even took photos but don't need to post them because they are identical to the coupon someone already posted. You actually can't take the coupon with you because it has instructions for the cashier to "dispose after use". In addition, at my store it printed double sided and the back side actually had the travel/information ticket they have to attach to your trade in phone.

Even though the coupon says valid until 10/2, I would NOT interpret that to mean the trade in promotion will last that long. Just that your coupon is valid until then. So you should use it when the phone you want is on sale for a price you want. If you wait too long the price may go up (as we've already seen a few times) and not go back down. So it's a risk to hold on to the coupon for too long. Also, the phone may go out of stock. I know the S22+ 256gb has been in and out of stock this past week.

Good luck, everyone!
Yes....I finally got the rep to figure it out. The first kid couldn't do it. Just rang it up as a normal sale/trade in and the trade in for my phone was $240. Then the second kid came over and pulled up the promotions pdf, and went to the Verizon one (which required bill credits and mailing the phone in). He acted like he knew everything too. Luckily, the first kid said we will figure it out. He calls over the store manager. Same thing. Can't figure it out. He can only find the $250 promotion (for the S22+ unlocked with activate now). By now, I was about to drive to another store...He was wanting to give up and said "Well these are the only promotions right here." to which I replied "You have a 15 page pdf, it has to be somewhere else". (I was behind him trying to help them figure it out) Then he went down a few pages to "Unlocked phones". We found the promotion there. As Phenomesaurus said, trade in first, then they have to apply the "Samsung" promotion, which for my phone got a $60 additional coupon ( to apply with the $240 value Best buy wanted to give for the s21), and then a $500 coupon was printed. Then from there, you go do the purchase.

I should have brought a cable to do the data transfer. (You think they would have one...). Then they take my phone and put it with geek squad. I am nervous as hell because I don't trust kids with my data. So I waited about an hour for the data and finally got out of there. The whole process was 2.5 hours I believe. The first hour figuring out the promotion, etc.

Question is, can I do this again if I find an Ebay phone? Or will Verizon flag it? It did have a section for "swap sim" on the activation.


.
Aug 29, 2022 9:43 PM
1.6K Comments
Joined Sep 2005
ProcterAug 29, 2022 9:43 PM
1.6K Comments
Historically, has S21 ultra ever dropped to 799? I'm not liking the odds of buying it now and then fight for PM. Wonder if I should wait and see the labor day price
Aug 29, 2022 9:47 PM
1.6K Comments
Joined Sep 2005
ProcterAug 29, 2022 9:47 PM
1.6K Comments
Historically, has S21 ultra ever dropped to 799? I'm not liking the odds of buying it now and then fight for PM. Wonder if I should wait and see the labor day price
Quote from Phenomesaurus :
Ok, so I'm having a super busy day and there's a lot I want to try to share but I can't sit and type it all out. But I see people having problems and hope this will help (because my process took like 2 hours due to little hiccups and the person not knowing how the process works).

There are two different things going on here. (1) Trade in the phone to get the elevated trade in value. (2) Buy the new unlocked phone with the value from the trade in. TREAT THESE SEPARATELY.

Earlier in the deal it was straightforward because you did the trade in and then you bought an unlocked phone with activate LATER, which does NOT require your carrier or cell phone account to ever come into play.

Now that you are trying to get the ACTIVATE NOW phone because it is lower priced is when the problems come in because the rep is approaching it wrong. The guy I had today STARTED with the trade in, associated with my Verizon account, first. That does not and will not work. It's not how the process works and there's no place to get the promo code in for the elevated trade in values.

Have them just do the straight up trade in, FIRST. No account information needed except maybe your Best Buy account (they used mine to do the process). When they are done with that you will have your coupon and gift card that, together, give you the total trade in value. It will be different amounts and ratios depending on the total. For $800 tier it is $500 coupon and $300 gift card.

When that is done, NOW do your phone activation. I did an upgrade so they have to go through your carrier account. If they don't do the activate now then the price is the higher price (as of how the prices for the phones are right now). If they choose activate now then it should come up with the price you expect (*in my case it was still wrong by being $50 more so it needed to be adjusted - I mentioned this earlier).

When they go to ring you up, now you present your coupon and then use your gift card. That's it. Put it this way - you could have walked out of the store after doing your trade in and have the coupon + gift card. You didn't need to buy a phone right then and there. So the trade in should have no bearing on getting a phone on an activate now or activate later discount account. That excuse from them is just wrong. I mean, you could walk into another Best Buy that didn't do your trade in and ask to do the activate now promo. What are they going to do, tell you that you can't use your coupon and gift card when it's time to pay?

As far as the price adjustment I got I think that it will depend, as always, on the rep you get. During my chat session I said that last week I bought the S22+ for $799 and that it is now $749 and that I'd like a price adjustment. They said they had to check the details and came back and said it was eligible. However, they were having trouble refunding my purchase so they asked if they could issue a gift card, instead. Of course I said yes. So good luck with doing that.

Another thing is that I had plenty of time to look at the coupon and other paperwork I got. I even took photos but don't need to post them because they are identical to the coupon someone already posted. You actually can't take the coupon with you because it has instructions for the cashier to "dispose after use". In addition, at my store it printed double sided and the back side actually had the travel/information ticket they have to attach to your trade in phone.

Even though the coupon says valid until 10/2, I would NOT interpret that to mean the trade in promotion will last that long. Just that your coupon is valid until then. So you should use it when the phone you want is on sale for a price you want. If you wait too long the price may go up (as we've already seen a few times) and not go back down. So it's a risk to hold on to the coupon for too long. Also, the phone may go out of stock. I know the S22+ 256gb has been in and out of stock this past week.

Good luck, everyone!

edit: Just skimmed the comments and see that someone else also had the wrong price come up. The activate now price for the S22 Ultra 128gb is $849. It's plain as day on the site. But it seems the Best Buy system makes it come up as $899.99. They had 3 different reps checking their site on their phones vs in the system and it was wrong. They had to call the manager over to make the manual price drop adjustment. So be ready for or else you'll likely be asked to pay $50 more than you expected. Not sure if this happens with any other phone.
Did they ask you to "activate" onsite by inserting your vzw sim?
Aug 29, 2022 9:52 PM
300 Comments
Joined Mar 2016
Poison123Aug 29, 2022 9:52 PM
300 Comments
Can someone please answer if they know. How long do we need to keep the account active in case we set up a new account with any of the 3 carriers? With the price this low I am tempted to set up a new postpaid account just to get the low price.
Aug 29, 2022 9:59 PM
133 Comments
Joined May 2013
spoiledintelligentAug 29, 2022 9:59 PM
133 Comments
Quote from ukdragon37 :
I'd try more chat agents, and also phone agents. Someone did it successfully here: https://slickdeals.net/forums/showpost.php?p=157278373&postcount=1000
Quote from kfpanda :
Just got off chat to PM the S22+ I bought a few days ago. Was denied since they claim it was a "bundled offer". Will keep trying. Keep us in the loop if you are successful at getting a PM.
Chatted with couple of reps and still they denied to price match. Spoke to a customer service agent over phone and he was able to get exception approval for the price difference since the purchase was "bundle purchase". He said he put a request to backend team to process allowance/gift card for the price difference, which may get processed in 24-48 hours. I'm not sure on the allowance/gift card part, but I hope it will be processed.

If you're lucky with any rep and are in similar situation, make sure to note down the case number (for your future reference).
Aug 29, 2022 10:06 PM
2K Comments
Joined Oct 2012
PhenomesaurusAug 29, 2022 10:06 PM
2K Comments
Quote from Procter :
Historically, has S21 ultra ever dropped to 799? I'm not liking the odds of buying it now and then fight for PM. Wonder if I should wait and see the labor day price

Did they ask you to "activate" onsite by inserting your vzw sim?
No idea about historical price drops but it's almost like playing with stock prices. This is a crazy price for the S22 Ultra right now so I did not wait.


Quote from money4nothing1984 :
Yes....I finally got the rep to figure it out. The first kid couldn't do it. Just rang it up as a normal sale/trade in and the trade in for my phone was $240. Then the second kid came over and pulled up the promotions pdf, and went to the Verizon one (which required bill credits and mailing the phone in). He acted like he knew everything too. Luckily, the first kid said we will figure it out. He calls over the store manager. Same thing. Can't figure it out. He can only find the $250 promotion (for the S22+ unlocked with activate now). By now, I was about to drive to another store...He was wanting to give up and said "Well these are the only promotions right here." to which I replied "You have a 15 page pdf, it has to be somewhere else". (I was behind him trying to help them figure it out) Then he went down a few pages to "Unlocked phones". We found the promotion there. As Phenomesaurus said, trade in first, then they have to apply the "Samsung" promotion, which for my phone got a $60 additional coupon ( to apply with the $240 value Best buy wanted to give for the s21), and then a $500 coupon was printed. Then from there, you go do the purchase.

I should have brought a cable to do the data transfer. (You think they would have one...). Then they take my phone and put it with geek squad. I am nervous as hell because I don't trust kids with my data. So I waited about an hour for the data and finally got out of there. The whole process was 2.5 hours I believe. The first hour figuring out the promotion, etc.

Question is, can I do this again if I find an Ebay phone? Or will Verizon flag it? It did have a section for "swap sim" on the activation.


.
Oh, you both reminded me of the activation thing. I chose to activate (upgrade) under my wife's line, and not mine. Since she's the account holder and was not there I had to coordinate with her to authorize the account for them to do the activation. They send a link to the primary phone number that has to be clicked and authorized before they can do anything.

On top of that I asked to make sure I could leave with the phone unopened. He thought I was crazy and insisted he HAD to open the phone and insert the SIM to activate it. I said I didn't want that because it's for my wife and we'd like to sit on it and decide if we want to keep the phone (it's huge). ANd if he opens it now I'll be hit with a restocking fee. He still said he has never done that and asked another member about it. The other person told him he absolutely could do it. He said what I had already asked the original guy to do: "activate the phone by scanning the SIM and outside of the phone box, as you always do, and then just don't open the phone. He can take it home like that. If you open it he'll have to pay a restock fee if he returns it.".

So here's the catch - doing so will switch the SIM card on that account to the new SIM. My wife's phone stopped working at home because now, officially, in Verizon's system that account has a new SIM card. I logged into the VZW account to verify this. So I was forced to put the new SIM in her current phone but it still would not work. In the VZW account page I was not able to switch the device back from the newly purchased S22 Ultra to her current phone, because it still said she was on her current phone. I thought I'd have no choice but to open the phone but then I called and used the automated VZW system to say "activate phone" and when I chose her phone number it said it will be done in 15 minutes. We rebooted her original phone with the new SIM card in it and it worked again.

I think this process is kind of new. In the thread for the $299 Verizon Flip 3 people were going back and forth about being charged an activation fee when they used to not. They are basically forcing you into paying them an activation fee by issuing you a new SIM every time you "upgrade" a phone. That way when you try to just continue using your old SIM it won't work. You have to place your new SIM card in and that triggers the activation and they get their $35 fee from you :/.

So yes, (for the person who asked) they did try to open and activate the phone there but they can certainly do it without opening the phone. I don't know, however, if they can "activate/upgrade" the line without scanning and activating a new SIM card. If you were maybe somehow able to convince them to continue using the SIM card you are currently using then you MIGHT be able to circumvent that whole activation fee ordeal. As it stands, when they scan the new SIM card I think you'll be locked into the activation fee. I hope someone can try to pull this off and report back.
Last edited by Phenomesaurus August 29, 2022 at 03:12 PM.

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Aug 29, 2022 10:17 PM
331 Comments
Joined Nov 2014
ukdragon37Aug 29, 2022 10:17 PM
331 Comments
Quote from spoiledintelligent :
Chatted with couple of reps and still they denied to price match. Spoke to a customer service agent over phone and he was able to get exception approval for the price difference since the purchase was "bundle purchase". He said he put a request to backend team to process allowance/gift card for the price difference, which may get processed in 24-48 hours. I'm not sure on the allowance/gift card part, but I hope it will be processed.

If you're lucky with any rep and are in similar situation, make sure to note down the case number (for your future reference).
Glad to hear it worked when phoning a rep. I had the situation before when chatting didn't work but phoning did, which was why I suggested it. I think it's because on the phone they are more under pressure to satisfy your request, and are more willing to escalate.

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