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Company Responsible For Mobile Sales In Costco Implodes Overnight - $0

86 68 December 5, 2022 at 06:06 PM in Tech & Electronics
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The mobile provider from costco shutdown completely. Not sure what will happen to rebates submitted.

https://tmo.report/2022/12/compan...vernight/?
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Company Responsible For Mobile Sales In Costco Implodes Overnight - $0
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Joined Dec 2015
L2: Beginner
> bubble2 32 Posts
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BarbieS4931
12-06-2022 at 06:33 PM.
12-06-2022 at 06:33 PM.
Oh dear. I have $750 plus $750 plus $300 in rebates outstanding with them! We bought 4 phones (plus one "bring your own") in early/mid October. I have been wondering where these digital debit card rebates were!
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Joined Dec 2006
L2: Beginner
> bubble2 78 Posts
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MzH
12-06-2022 at 06:50 PM.
12-06-2022 at 06:50 PM.
Quote from Virs :
Same for mine. Cincinnati ohio

Same in Lakewood CO
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Joined Dec 2015
L2: Beginner
> bubble2 32 Posts
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BarbieS4931
12-06-2022 at 07:01 PM.
12-06-2022 at 07:01 PM.
Quote from Virs :
Same for mine. Cincinnati ohio

we bought 4 phones at the (old) recently-moved Costco 8 weeks ago. At that point, it was T-mobile. Waiting on $1800 of rebates Frown
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Joined Dec 2006
L3: Novice
> bubble2 184 Posts
78 Reputation
zenob
12-06-2022 at 07:15 PM.
12-06-2022 at 07:15 PM.
At the end of the day, there's a path that will emerge for rebates (or a portion of them) to be paid. The company decided to stop business once they knew their contract was not going to be renewed (note - not at the end of their contract - based on what's been shared). The terms in that contract are what matter.

Private companies can do this do preserve capital. Claims can arise out of this especially where the company has outstanding debts - for example, these rebates. Heck, the contract may compel them to still pay them.

Then the wireless carrier and Costco may make you whole - they both have a vested interest in maintaining your 'subscription'.

Finally, litigation could arise of course as a final path. Both Costco and the Wireless Carriers have plenty of money and assets to go after.

Give the wireless carriers and Costco some time to sort things.
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Joined Nov 2008
L10: Grand Master
> bubble2 8,102 Posts
607 Reputation
dtmamg
12-06-2022 at 07:31 PM.
12-06-2022 at 07:31 PM.
Quote from zenob :
At the end of the day, there's a path that will emerge for rebates (or a portion of them) to be paid. The company decided to stop business once they knew their contract was not going to be renewed (note - not at the end of their contract - based on what's been shared). The terms in that contract are what matter.

Private companies can do this do preserve capital. Claims can arise out of this especially where the company has outstanding debts - for example, these rebates. Heck, the contract may compel them to still pay them.

Then the wireless carrier and Costco may make you whole - they both have a vested interest in maintaining your 'subscription'.

Finally, litigation could arise of course as a final path. Both Costco and the Wireless Carriers have plenty of money and assets to go after.

Give the wireless carriers and Costco some time to sort things.
Perfectly stated
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Joined Nov 2008
Banned Shill
> bubble2 8,081 Posts
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Hrshycro
12-06-2022 at 09:53 PM.
12-06-2022 at 09:53 PM.
Quote from 3JABO :
Bro you live in a bubble. Of course everyone here agrees with you, but I can attest to 13 years in the wireless industry that the bulk of normies out there couldn't log in to upgrade their phone or pay a bill online if they had a gun pointed at their head.
True, do you have a point. The average American is basically a complete idiot.
2
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Joined Jan 2019
L1: Learner
> bubble2 24 Posts
18 Reputation
Takoyakibonito
12-06-2022 at 11:59 PM.
12-06-2022 at 11:59 PM.
Quote from bababoi :
Darn sad for all of the people affected esp. during the holiday season. Hope they will all make it out okay.

But to the rude bish that gave me attitude when I was inquiring on a promo few days ago...lol go fk yourself

I totally agree with you x2. There was one in the Hawaii Kai, HI location too and she was a long time manager.
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Joined Jan 2004
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> bubble2 378 Posts
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91stealthrt2
12-07-2022 at 12:22 AM.
12-07-2022 at 12:22 AM.
I wonder if this is going to be better in the long run for customers. Cell phone deals have sucked lately, discounts over 24- 36 months are ridiculous.
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Joined Jul 2010
L9: Master
> bubble2 5,191 Posts
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BuddyLove99
12-07-2022 at 02:10 AM.
12-07-2022 at 02:10 AM.
Watch the CEO get the same position elsewhere 😒
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Joined Jul 2010
L9: Master
> bubble2 5,191 Posts
370 Reputation
BuddyLove99
12-07-2022 at 02:14 AM.
12-07-2022 at 02:14 AM.
Quote from zenob :
At the end of the day, there's a path that will emerge for rebates (or a portion of them) to be paid. The company decided to stop business once they knew their contract was not going to be renewed (note - not at the end of their contract - based on what's been shared). The terms in that contract are what matter.

Private companies can do this do preserve capital. Claims can arise out of this especially where the company has outstanding debts - for example, these rebates. Heck, the contract may compel them to still pay them.

Then the wireless carrier and Costco may make you whole - they both have a vested interest in maintaining your 'subscription'.

Finally, litigation could arise of course as a final path. Both Costco and the Wireless Carriers have plenty of money and assets to go after.

Give the wireless carriers and Costco some time to sort things.

This needs to be promoted 😉
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Joined Aug 2004
The Mark of a Man
> bubble2 1,691 Posts
341 Reputation
Techominator
12-07-2022 at 11:06 AM.
12-07-2022 at 11:06 AM.
Just got 2 iphone 14s last week at full price (1535$).. submitted the 720$ rebate and the 100$ costco card rebates.. both are in received status.. With my luck on rebates, I doubt if I will get either of them..
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Joined Nov 2010
L5: Journeyman
> bubble2 922 Posts
61 Reputation
nanga
12-07-2022 at 11:51 AM.
12-07-2022 at 11:51 AM.
Quote from ikgv :
Called local costco warehouse. They said wireless is closed and asked me to call tmobile(service provider) for rebates. Called tmobile. They said my promo $300 per line should be provided by costco. Asked me to contact costco. Explained that i already contacted but they told me to contact costco customer service. Called costco corporate. They said i need to talk to tmobile. Explained above story to the lady. She put me on hold for 15 mins and said she will submit a form and someone will getback. This episode took me more than 1 hour but no +ve outcome. I bought 3 BYOD lines in Aug ☺️
Do you have Costco Corporate number? Which option do you choose. I think if more people call, they may take some action.
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Joined Jul 2006
Call me Mr. Deals
> bubble2 5,235 Posts
1,732 Reputation
shahhere
12-07-2022 at 11:55 AM.
12-07-2022 at 11:55 AM.
Quote from Techominator :
Just got 2 iphone 14s last week at full price (1535$).. submitted the 720$ rebate and the 100$ costco card rebates.. both are in received status.. With my luck on rebates, I doubt if I will get either of them..

The Tmobile $720 rebates will be fine as they are coming from Tmobile FYI.


The other rebates; as others have stated shouldn't just go "poof" but might need to wait until the dust settles.....


The real people in trouble are going to be people who have unresolved issues or issues that will come up (phone swap or existing items not done) as they might be in a limbo status until a new plan is hatched.


Shahhere
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Joined Jul 2006
Call me Mr. Deals
> bubble2 5,235 Posts
1,732 Reputation
shahhere
12-07-2022 at 11:56 AM.
12-07-2022 at 11:56 AM.
Quote from nanga :
Do you have Costco Corporate number? Which option do you choose. I think if more people call, they may take some action.

Try your luck here: 425-313-8100


Shahhere
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Joined Nov 2010
L5: Journeyman
> bubble2 922 Posts
61 Reputation
nanga
12-07-2022 at 12:30 PM.
12-07-2022 at 12:30 PM.
Quote from shahhere :
Try your luck here: 425-313-8100


Shahhere
Thank you. This worked. They are familiar with the issue, but they are just taking information of people calling them. She said she is not receiving many calls regarding this. I think unless more people call, this isn't going to be escalated to higher up for some resolution.
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