If you are an existing FIOS customer, without Verizon Wireless (cell) service, give this a try.
Check http://verizon.com/specials to see what is currently offered in your area (make sure the zip code is correct).
Try ordering it, but most likely it won't give you that price when you get to the options to order.
If the offer is less than you're paying now, chat with a rep, mention that you see the offer but it won't let you order it.
They will say it is not applicable to your account.
At this point you can try asking to speak to a supervisor, that isn't the path I took though, they offered it later in the chat.
If your area also has a competitor like Xfinity, mention that they are offering 400 meg for $29.99 per month (or whatever offer is in your area). Not sure if this helped my case or not but can't hurt if you have a similar offer.
They probably still say they can't do anything.
Ask them to schedule cancel of your service on the last day of your billing cycle (if your billing cycle ends in a few days, don't risk that, either wait a few days to try this or tell them to cancel at the end of your next billing cycle a month out since it will take you a while to get the new competitor service installed).
In my case they then offered for me to talk to a supervisor. I restated the case to them, and they applied $10 discount to match the offer on my current plan. Got an email, accepted the offer, and was good to go.
No 10 year price lock included in my deal (no router either but I don't need that). The 10 year price lock says only for customers who have not been active in 180 days. So if you really want that 10 year lock, you probably have to cancel and sign up again under a new name (there is a specific process to follow when doing this, make sure you schedule the cancellation on the last day of your billing cycle and the new service to start on the day after that, and you will have some downtime).
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frontpage Posted by sr71 • Dec 8, 2022
Dec 8, 2022 4:05 PM
Item 1 of 2
Item 1 of 2
frontpage Posted by sr71 • Dec 8, 2022
Dec 8, 2022 4:05 PM
New Verizon Fios Customers: 300 Mbps Internet w/ 10-Yr Price Guarantee & More
(w/ any Existing Mobile plan & Auto Pay)from $25/Month
$50
Verizon Home Internet
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Better to stay at Tmobile with cheaper unlimited plan TMobile offers.
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In this case as soon as I mentioned Xfinity was offering 400M for $30 and I was going to switch to them, please schedule my disconnect for the end of my billing cycle, they transferred me to a supervisor without me even asking. He just applied a $10 monthly credit to my account that says "no expiration" to bring it down.
Assuming the agent wasn't just bullshitting with me, the $29.99 promo is not available for customers in Massachusetts. I think the few of you who got the rate from a supervisor are actually getting a credit on your existing plan so its not the same thing.
I believe it may be keyed off whether the actual address has had service in the last 6 months. It says "household" but I have a feeling that means "address".
The special is very clearly stated right on the specials page after you put in a Massachusetts zip code, so you have valid argument for the supervisor. However the fine print does have some contradicting and confusing info around dates, whether you need wireless, 180 days with no service, etc. But he didn't hesitate to give me the rate....
Assuming the agent wasn't just bullshitting with me, the $29.99 promo is not available for customers in Massachusetts. I think the few of you who got the rate from a supervisor are actually getting a credit on your existing plan so its not the same thing.
Currently have 300/300 internet for $49.99, less $10 paperless discount. So, $39.99/mo.
I don't have a Verizon mobile plan. Fios tv/internet customer for 10+ years.
Struck out yesterday via chat. Tried again this morning.
Stated that Xfinity was offering $29.99 for 400/400. Asked for $29.99 for my 300/300.
CSR offered an additional $10 monthly discount plus a $200 gift card.
Did not need to ask for supervisor.
Total luck of the draw getting amenable CSR, I'm sure.
Don't give up, keep trying !
even the $29.99 offer requires a mobile plan (if you noticed their fine-print i) - I think folks got lucky with some reps not paying attention
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Called FIOS CSR and in the IVR mentioned "Disconnect" which sent me directly to the Retentions team and requested him to put a $10 permanent monthly service discount to match TMHI/ Xfinity pricing which he did, lowering what I pay to $24.99.
For reference I'm an existing FIOS customer (300mbps) in NYC paying $34.99 currently after a $5 educators/ first responder discount and DO NOT Verizon Wireless service.
If you don't have the $5 per month educators/ first responder discount, you can try to get the retentions rep to apply a $15 permanent monthly service discount but just be aware that they may be limited to a maximum of $10 permanent monthly service discount meaning your lowest would be $29.99 monthly.
Assuming the agent wasn't just bullshitting with me, the $29.99 promo is not available for customers in Massachusetts. I think the few of you who got the rate from a supervisor are actually getting a credit on your existing plan so its not the same thing.
The offer (for me at least) was $29.99 for 10 years for 300 Mbps plan, I don't have Verizon cell phone service. It was an offer straight from the website, I didn't jump through any hoops.
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