Factor 75: 60% off on your first box with code

How do I cancel my account?
You can deactivate your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after our weekly cutoff, which is always 11:59 pm CT on Wednesday for delivery the following week.

Follow these steps to deactivate the subscription feature on your account:

On web (Desktop or Laptop Computer):

Log into your account.
Click on the person icon in the upper-right corner of the page.
Click on 'Settings.'
Once on the 'Settings' page, click on 'Plan Settings' on the left side of the page.
Scroll down to the status section and click on 'Deactivate My Plan'
Choose your reason for cancellation.
Click on 'Deactivate Now.'
On Mobile Web (Phone or Tablet):

Log into your account
Click on the horizontal lines in the upper-right corner of the page.
Click on 'Settings'
This should bring you to the 'Plan Settings' Page. If not, click on the drop-down arrow and select 'Plan Settings'
Scroll down to the Status section and click 'Deactivate My Plan'
Choose your reason for cancellation
Click on 'Deactivate My Plan'
On the mobile app:

Log into your account.
Click on 'Settings' icon in the bottom-right corner
Click on 'Plan Settings.'
Click on 'Personal Information.'
Click 'Delete Account'
Click on 'Continue to deactivate.'


How do I skip a delivery?
We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is always 11:59 pm CT on Wednesdays for delivery the following week!

> On Web, log in to your account, select the date you'd like to skip and click the 'Edit Delivery' button. You'll see a pop-up, and you can click 'Skip Week'.

> On app, navigate to the week you want to skip and click on the three dots at the top right corner. Then click on "Skip Week" at the top right corner.

Link to this Wiki