ProForm Trainer 8.7 Treadmill - Shipping and assembly included $799.99 after $200 off

rockstarjeremy

Pro

Jan 26, 2023 12:57 AM

1.1K Comments

Joined Sep 2003

rockstarjeremy

Pro

Jan 26, 2023 12:57 AM

1.1K Comments

Is this good?

1

Jerky_san

Jan 26, 2023 1:05 AM

1.8K Comments

Joined Aug 2012

Jerky_sanJan 26, 2023 1:05 AM

1.8K Comments

Our community has rated this post as helpful. If you agree, why not thank Jerky_san

Quote from rockstarjeremy

:

Is this good?

I have a pro-form exercise bike. I've spent literally a total of 20 hours on hold trying to get it fixed. I spent 5 hours 17 minutes one day alone. If it breaks prepare yourself for extended hold times. Their support itself is very friendly and such but getting to them is literally hell...

Last edited by Jerky_san January 25, 2023 at 05:08 PM.

3

1

rockstarjeremy

Pro

Jan 26, 2023 1:24 AM

1.1K Comments

Joined Sep 2003

rockstarjeremy

Pro

Jan 26, 2023 1:24 AM

1.1K Comments

Quote from Jerky_san

:

I have a pro-form exercise bike. I've spent literally a total of 20 hours on hold trying to get it fixed. I spent 5 hours 17 minutes one day alone. If it breaks prepare yourself for extended hold times. Their support itself is very friendly and such but getting to them is literally hell...

Bummer! That sucks. I'm gonna pass on this item, but it's good that it's from Costco...

uhsarp

Pro

Jan 26, 2023 2:09 AM

4.3K Comments

Joined Mar 2009

uhsarp

Pro

Jan 26, 2023 2:09 AM

4.3K Comments

Caution about Proform/ifit equipment. Their support puts you on hold forever, keeps sending you the wrong parts, you will have to go through hoops to get any issue resolved.

So if everything works out of the box, you are spared the pain and suffering.. otherwise, lord have mercy on you!

I bought an exercise bike in November. It's still not operational! It was missing the front stabilizier. After 3 hours in 2 sessions of chat/calls, they sent the incomplete part again. After a few more calls and a BBB complaint, they sent the parts but they don't fit well. The bike is not stable on the ground because of this. The software update fails and I don't have the heart to call them again and spend few more hours with no help.

I just want to take the bike to my backyard and burn it. But it's too heavy to carry.

Last edited by uhsarp January 26, 2023 at 11:45 AM.

1

Jerky_san

Jan 26, 2023 2:29 AM

1.8K Comments

Joined Aug 2012

Jerky_sanJan 26, 2023 2:29 AM

1.8K Comments

Quote from uhsarp

:

Caution about Proform/ifit equipment. Their support puts you on hold forever, keeps sending you the wrong parts, you will have to go through hoops to get any issue resolved.

So if everything works out of the box, you are spared the pain and suffering.. otherwise, lord have mercy on you!

100% My experience.. They even sent a tech out to fix mine and he couldn't but they wouldn't send a replacement. Just kept sending more parts. I eventually gave up and fixed it myself. I couldn't take another 5+ hour hold. I was going to toss it if I couldn't fix it frankly as it was such a frustration. Their support people really are nice but they take forever to get a hold of and I'm still waiting for a "supervisor" to call me back about a replacement. That was over a week ago now..

1

GlennN

Jan 26, 2023 1:59 PM

78 Comments

Joined Dec 2008

GlennNJan 26, 2023 1:59 PM

78 Comments

While I cannot speak to the support department at ProForm (which is a good thing), I can say that I have had my ProForm treadmill since 2012 and it is still going strong (using it almost every day, other than the Spring/Summer months). It is getting near the end of its expected life cycle, and it is now getting rusted, so might be time to explore a new one. I am very happy with the ProForm treadmill in general.

1

scrapplejoe

Jan 26, 2023 2:22 PM

5.3K Comments

Joined Feb 2008

scrapplejoeJan 26, 2023 2:22 PM

5.3K Comments

I always thought of proform as the bobo kmart brand… sams club has one for $599 as well near me on clearance

mjacob75

Feb 12, 2023 1:41 AM

228 Comments

Joined Nov 2009

mjacob75Feb 12, 2023 1:41 AM

228 Comments

I personally would never buy a treadmill less than 3 horsepower if you want to use for running.

Tonetoner

Feb 15, 2023 5:55 PM

15 Comments

Joined Jan 2020

TonetonerFeb 15, 2023 5:55 PM

15 Comments

It's from Costco, it breaks you return.

ProForm Trainer 8.7 Treadmill - Shipping and assembly included $799.99 after $200 off

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