Joined Apr 2023
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Forum Thread
Best Buy Returns & Exchanges
May 14, 2023 at
01:02 AM
Thread Details
Return and exchange periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education and Best Buy Business.
Most products: Standard 15 days, Best Buy Totaltech™ members 60 days
Activatable devices*: Standard 14 days, Best Buy Totaltech™ members 14 days
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Activatable devices (excluding prepaid phones) $45
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products 15% of item purchase price
There is no restocking fee if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Final sale and nonreturnable items
All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items including bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, opened SIM kits, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Return at a store
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Use our prepaid return label
You will get free shipping on your return by using our prepaid label. Log in to your Best Buy account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop-off location and ship it to us during your return period.
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education and Best Buy Business.
Most products: Standard 15 days, Best Buy Totaltech™ members 60 days
Activatable devices*: Standard 14 days, Best Buy Totaltech™ members 14 days
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Activatable devices (excluding prepaid phones) $45
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products 15% of item purchase price
There is no restocking fee if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Final sale and nonreturnable items
All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items including bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, opened SIM kits, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Return at a store
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Use our prepaid return label
You will get free shipping on your return by using our prepaid label. Log in to your Best Buy account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop-off location and ship it to us during your return period.
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