Grand Canyon 5 Men's or Women's Mountain & Trail Bike Expired

Received my Medium Grand Canyon 5.

Generic brakes.

Prowheel Bottom Bracket.

Generic crankset.

Sun Cassette.

Which means it only came with a Shimano derailleur and all the other listed/advertised Shimano components were a no show. Tires were as listed.

Made a call last week when bike arrived to Canyon Customer Service. Did a callback and they returned call about two hours later. Rep didn't know anything about bicycles and was just reading off the computer and issuing apologies. For the $100-200 of missing higher end, name brand components they offered a $25 store credit towards their accessories. I declined and contemplated just returning the bike.

I asked the Rep for a list of the parts that did come on the bike. So I could know what's there for future service, replacement, warranty. They don't know. You get your bike and now it's your mystery to figure out. Just like buying a bicycle from Walmart.

I decided it was still a decent deal and I would be upgrading many of those parts anyway. Started assembling the bike. Found a previously unnoticed paint chip by the headstock and other small chips under the bottom tube near the headstock. Several go through to metal. It's under the bike and package arrived safely (no exterior damage), so those chips were more than likely missed by QC.

Called Canyon back (6/21/23). Two hours later got callback. This Rep even more robotic with no understanding what "components" meant when referring to a bicycle. No touch up paint option. Not even paint color information or numbers for a local shop to use in repair. Once again....the only option is full return. Oh and by the way, they're out of that bike, so no exchange option.

"We're able to offer you a $50 refund." "It will take 6-8 business days for the $50 to process."

I'm not impressed with Canyon's business plan or customer service after the sale. They sell it and then they're done. They get one star (out of five) for at least having someone return phone calls. Even if that person truly has no tools or resources to actually fix anything.

Good luck everyone.

That's because it is 27.5" for the smaller bikes and 29" for the larger sizes. If you look in the geometry section for the size that fits you it will tell what wheel size that frame size comes with.

For under $500? With a 12 speed drive train?
You're dreaming.