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"If you find that your cat has no interest in the wheel, even after a couple weeks of training, and you don't believe they will ever take to it, you can return the wheel within the first 30 days of receipt provided that you still have the original box. Wheels must be cleaned, disassembled, and shipped back in the original box to qualify for a return. We reserve the right to deny refunds to any wheels sent back to us that do not meet the stated conditions.
Please note that if a part breaks during disassembly this will not count against your refund, but if the traction pads have been used then the value of the pads ($20) will be deducted from the refund since these pads cannot be reused or recycled in any way. Shipping fees are nonrefundable and the buyer is responsible for the cost of return shipping. For orders located within the 48 contiguous United States, a FedEx return label can be provided on request for a $35 fee."
Last edited by madrascaldavid July 6, 2023 at 07:16 PM.
Horrible company to deal with. I purchased one a few years ago and about a quarter of the parts came in broken and scratched. They obviously just re-send out anything that is returned.
They did send me replacements after sending in photos of all the damage. The replacement parts took 3 times as long to get sent to me as the original purchase. One of the replacement parts was also scratched, but I gave up at that point.
My cats were not too interested, so I contacted the company about a return, but I was outside the 30 day window. Why? Because it took that long to get replacement parts.
Also, if your cat even thinks about using it once, the pads will be damaged, so no refund on those.
i own one and not a single one of my four cats use it
i paid $227.38 after tax in june of 2021
i have seen some people say they have been using cheaper parts with the more recent ones but im not sure
Last edited by BostonJohn July 8, 2023 at 06:41 AM.
Maybe I am confused...is this the same type of animal I normally think of when someone says "cat?" The creature infamous for sleeping 20 hours per day and being lazy in general?
Not hating on felines, just want to make sure I'm not mixing up my vertebrates.
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Please note that if a part breaks during disassembly this will not count against your refund, but if the traction pads have been used then the value of the pads ($20) will be deducted from the refund since these pads cannot be reused or recycled in any way. Shipping fees are nonrefundable and the buyer is responsible for the cost of return shipping. For orders located within the 48 contiguous United States, a FedEx return label can be provided on request for a $35 fee."
this is one of the least expensive of the cat wheels.
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They did send me replacements after sending in photos of all the damage. The replacement parts took 3 times as long to get sent to me as the original purchase. One of the replacement parts was also scratched, but I gave up at that point.
My cats were not too interested, so I contacted the company about a return, but I was outside the 30 day window. Why? Because it took that long to get replacement parts.
Also, if your cat even thinks about using it once, the pads will be damaged, so no refund on those.
It is overpriced, but all the cat wheels are.
As another place to take a nap.
i paid $227.38 after tax in june of 2021
i have seen some people say they have been using cheaper parts with the more recent ones but im not sure
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Not hating on felines, just want to make sure I'm not mixing up my vertebrates.
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