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Different retailers, so it's not a repost. But this thread sucks as much as the Walmart one: There are no clear instructions on how to get the phone unlocked via a Tracfone plan for those of us who aren't familiar with the process.
Bought from Walmart online yesterday and picked up today. Also bought the TracFone 10$ 30min plan from TracFone ebay store.
Failed activation today after pickup and TracFone CS said take it back to Walmart and ask them to tie the purchase to the receipt. They didn't scan it correctly and hence it's not showing in their system.
So I went back to the store and the guy at CS desk had no idea. But the guy at electronic desk knew the problem. But he said he cannot fix it and CS needs to fix it.
Tried to return the phone and the CS said they don't accept phone reruns at that particular store because they had one explode and I can go to some other Walmart.
I then called the store next closest to me and the lady at the electronic desk knew exactly the problem and solution. I went to that store and she was able to do the return without receipt and rebuy and scan the codes correctly.
Then I tried online activation on TracFone website and thst still didn't work.
So I chatted with TracFone CS and they were able to confirm the phone is now good and then help me activate the plan I bought online.
The online plan gives you a PIN that I gave to CS.
They didn't mention anything about rebrand and neither did I.
You are stronger and tougher than I am.
I congratulate you on getting this done. But I couldn't do it, at this point in life don't have the patience and might not be able to find the one aware, competent person you did.
Based on their unlock policy page, you don't need 2 months of service. It just says 60 days have passed since you activated a new TF service, not 60 days of consecutive service:
I read that, it repeats wording of the ST ToS[straighttalk.com] Unlocking section. Did you confirm that with ST or TF chat CSR, since if you interrupt the consecutive 2-months term, it might affect remote unlock.
Also, I wonder if someone posted whether the phone can be activated on a trip outside of TF & Verizon network grid, or in another country like Canada? These folks may have to use some web offered 3rd party paid unlock service[unlockbase.com] instead of buying PINs & going through TF unlock channel, or use free Pixel unlock[xdaforums.com] temp Firewall method to unlock.
Last edited by zamar29 December 2, 2023 at 09:08 AM.
I've done many of these and they all unlock 60 days post activation, only need 1 month service not the 2nd month. Just fyi, my Verizon (not yet activated) sim activates my iPhone when inserted. Perhaps just using a not yet active Verizon sim is enough to start the 60 day countdown?
I've done many of these and they all unlock 60 days post activation, only need 1 month service not the 2nd month. Just fyi, my Verizon (not yet activated) sim activates my iPhone when inserted. Perhaps just using a not yet active Verizon sim is enough to start the 60 day countdown?
I would use the sim card that comes with the phone.
my Verizon (not yet activated) sim activates my iPhone when inserted.
I was told by ST CSR, the phone is shipped by them with a new SIM inserted into it. Can someone confirm that, if the SIM comes in the box or inserted into the phone? Also, is there a way to find out the phone IMEI & Serial number from ST upon shipping by the order number, instead of reading it from the phone? The CSR said they have it on record for each phone sold, but don't give this info to the buyer.
I ordered from Walmart, delivered yesterday. It wouldn't activate - Straight Talk CS said I need to take it back to the local Walmart and have it scanned so it show up on their system. Went to Walmart this am, CS said I needed to return it and buy another in Electronics. Got the refund, went to Electronics, its $199. Decided that I probably dodged a bullet, since it would just be a replacement for my backup Pixel 3, enough effort expended
I've done many of these and they all unlock 60 days post activation, only need 1 month service not the 2nd month. Just fyi, my Verizon (not yet activated) sim activates my iPhone when inserted. Perhaps just using a not yet active Verizon sim is enough to start the 60 day countdown?
Hi! Have you unlocked tracfone android phones with just 1 month of payment? Someone posted on reddit that Android phones need 2nd month of service too to receive a code.
Would be great if you can share your experience
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Hi! Have you unlocked tracfone android phones with just 1 month of payment? Someone posted on reddit that Android phones need 2nd month of service too to receive a code.
Would be great if you can share your experience
I have not, only iPhones. Even though their policy says 60 days post activation, it is possible they won't release the unlock code without 2 months.. of service⦠need others to chime in
Ok to everyone that wants to unlock the device, I just did it and the process is kinda simple:
1- Buy Straight Talk device
2- Make sure the SIM card that came with phone is inserted.
3- Buy $10, 30-day plan from TracFone eBay store
4- You will receive a 15 digit pin for the 30 day plan on your email associated to ebay account.
5- Go to TracFone website, go to "Contact Us" tab, select Chat, ask to chat with a live agent
6- Tell the agent you want to activate a new phone (you don't even have to mention that you want to rebrand from Straight Talk to Tracfone)
7- Agent will ask you for the device IMEI, email address (idk why but just provide a email)
8- Agent will ask you if you already have an airtime plan or if you want to buy one, we already have the 15 digit PIN that we bought from eBay, so provide that PIN to the agent
9- Power off and turn on the phone, your phone should be activated by now, make a few test calls and/or texts
10- Text UNLOCK to 611611
11- You should receive a text saying "Congrats, your device will be eligible to unlock" in 60 days.
and just like that your device should be elegible to be unlocked in 60 days, the unlock is not automatic on android devices, only Apple devices will automatically unlock, you will have to contact TracFone costumer service in 60 days and they will help you unlock it.
Here's another thought on the helpful post above:
Is it possible this will become easier (or harder??) over the next few days, as TF customer service is [we assume] bombarded with requests to do it???
My phone should arrive soon and I'm just dreading any kind of interaction with customer service. Really hoping it can just be done easily over a chat session with minimal begging, pleading, explaining.
So I activated the phone via tracfone chat and it works. However I wanted to login to tracfone site to examine the account but I can't, says to call their customer service. I tried chat but they couldn't solve it. I have a straight talk account and I think that is conflicting with tracfone somehow? Are you supposed to be able to manage your tracfone account by adding that line into straight talk account because I can't seem to be able to create a tracfone account using the tracfone phone number and sim serial too? BTW during the tracfone session, the agent initiated a password reset and the email I got was from straight talk so the service are connected.
Last edited by Slickdeezee December 2, 2023 at 05:49 PM.
I got two phones from ST. I was at target and there were plenty of $15 Trafcone cards. I got two of those. Today I used chat option, which initially refused to appear. I called the customer service which was closed automatically when I tried to avoid the bot. At this time I was very disappointed. But soon after that chat button surfaced on the website, and after that everything went fine. Agent told that the plan pin was incompatible...and I asked for rebranding to tracfone and within a couple of minutes my phone was ready. Restarted the phone and received the text message confirming my plan and phone number.
One of the text message says my plan payment is due next month, hopefully I can avoid paying next month (I did not give my address or credit card number as it was not needed)
When I texted UNLOCK, it showed the eligibility date and asking to call the customer service for unlocking. Hope the unlock is automatic.
I got two phones from ST. I was at target and there were plenty of $15 Trafcone cards. I got two of those. Today I used chat option, which initially refused to appear. I called the customer service which was closed automatically when I tried to avoid the bot. At this time I was very disappointed. But soon after that chat button surfaced on the website, and after that everything went fine. Agent told that the plan pin was incompatible...and I asked for rebranding to tracfone and within a couple of minutes my phone was ready. Restarted the phone and received the text message confirming my plan and phone number.
One of the text message says my plan payment is due next month, hopefully I can avoid paying next month (I did not give my address or credit card number as it was not needed)
When I texted UNLOCK, it showed the eligibility date and asking to call the customer service for unlocking. Hope the unlock is automatic.
It usually says that but you do not need to call, just go to the website and enter imei and phone number to proceed.
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It usually says that but you do not need to call, just go to the website and enter imei and phone number to proceed.
if we only take one month of the service, that phone number will be gone for one month silence/no service??? I guess we can't use the number anymore to unlock the phone???
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Failed activation today after pickup and TracFone CS said take it back to Walmart and ask them to tie the purchase to the receipt. They didn't scan it correctly and hence it's not showing in their system.
So I went back to the store and the guy at CS desk had no idea. But the guy at electronic desk knew the problem. But he said he cannot fix it and CS needs to fix it.
Tried to return the phone and the CS said they don't accept phone reruns at that particular store because they had one explode and I can go to some other Walmart.
I then called the store next closest to me and the lady at the electronic desk knew exactly the problem and solution. I went to that store and she was able to do the return without receipt and rebuy and scan the codes correctly.
Then I tried online activation on TracFone website and thst still didn't work.
So I chatted with TracFone CS and they were able to confirm the phone is now good and then help me activate the plan I bought online.
The online plan gives you a PIN that I gave to CS.
They didn't mention anything about rebrand and neither did I.
I congratulate you on getting this done. But I couldn't do it, at this point in life don't have the patience and might not be able to find the one aware, competent person you did.
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Also, I wonder if someone posted whether the phone can be activated on a trip outside of TF & Verizon network grid, or in another country like Canada? These folks may have to use some web offered 3rd party paid unlock service [unlockbase.com] instead of buying PINs & going through TF unlock channel, or use free Pixel unlock [xdaforums.com] temp Firewall method to unlock.
Would be great if you can share your experience
Sign up for a Slickdeals account to remove this ad.
Would be great if you can share your experience
1- Buy Straight Talk device
2- Make sure the SIM card that came with phone is inserted.
3- Buy $10, 30-day plan from TracFone eBay store
4- You will receive a 15 digit pin for the 30 day plan on your email associated to ebay account.
5- Go to TracFone website, go to "Contact Us" tab, select Chat, ask to chat with a live agent
6- Tell the agent you want to activate a new phone (you don't even have to mention that you want to rebrand from Straight Talk to Tracfone)
7- Agent will ask you for the device IMEI, email address (idk why but just provide a email)
8- Agent will ask you if you already have an airtime plan or if you want to buy one, we already have the 15 digit PIN that we bought from eBay, so provide that PIN to the agent
9- Power off and turn on the phone, your phone should be activated by now, make a few test calls and/or texts
10- Text UNLOCK to 611611
11- You should receive a text saying "Congrats, your device will be eligible to unlock" in 60 days.
and just like that your device should be elegible to be unlocked in 60 days, the unlock is not automatic on android devices, only Apple devices will automatically unlock, you will have to contact TracFone costumer service in 60 days and they will help you unlock it.
Is it possible this will become easier (or harder??) over the next few days, as TF customer service is [we assume] bombarded with requests to do it???
My phone should arrive soon and I'm just dreading any kind of interaction with customer service. Really hoping it can just be done easily over a chat session with minimal begging, pleading, explaining.
Looking at my tracking info on UPS website, doesn't look like it, but seems like in the past when I've bought from straight talk/etc. it has.
One of the text message says my plan payment is due next month, hopefully I can avoid paying next month (I did not give my address or credit card number as it was not needed)
When I texted UNLOCK, it showed the eligibility date and asking to call the customer service for unlocking. Hope the unlock is automatic.
One of the text message says my plan payment is due next month, hopefully I can avoid paying next month (I did not give my address or credit card number as it was not needed)
When I texted UNLOCK, it showed the eligibility date and asking to call the customer service for unlocking. Hope the unlock is automatic.
Sign up for a Slickdeals account to remove this ad.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!