* Activating the Fi S24 phone
When you get the phone:
1. The SIM is already installed in the phone, although the phone box is sealed.
2. Turn on the phone, connect it to WiFi and log into the same Google account that was used to purchase the phone.
3. Download and install the Fi app from Google Play Store.
4. Leave WiFi ON. Run the Fi app. It will insist that you turn Data ON. Go ahead and turn Data ON. It might use a few MB of Data before switching to WiFi. If FI charges you for that Data at all, it will be 1-3 cents added to the 2nd bill.
5. Go through the activation process with the app which will transfer your Fi service from yourl old phone to the S24.
6. Your S24 phone should be activated on Fi then. Make some test calls/texts to make sure that the phone is working on Fi.
* Tracking Your Promo Discount
Log into your Fi account on the web site. There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. About 24 hrs after you activated the Fi SIM, the In Progress Tracker should show a checklist with entries like: Bought a phone, Got a discount, Activated the SIM, Stay xxx more days on Fi. Make sure the "Activate the SIM" entry is checkmarked and it shows 120 days to go. Then for a few days after that, keep checking the In Progress to make sure the countdown is decreasing each day. The countdown is updated at the same time each day (around the time of day that you activated the Fi SIM).
* How to Verify that your S24 promo was Earned
There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. The countdown will never say zero day. On the 120th day, it will stay at "1 more day". On the morning of the 121st day, the countdown should say "Stayed (past tense) active on Fi for 120 days in a row". Then later in the day, the In Progress column disappears, and the promo discount gets moved to the Earned column. At that time or later, it's safe to Cancel or Pause your Fi service.
You can use this Date Calculator: https://www.timeanddate
Enter your activation date as the Start Date, select Add 121 days and it'll show the date when it's safe to cancel/pause your Fi service.
* How to Cancel your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Leave Google Fi". Click on that and follow the on-screen instructions. You'll have the options to Let Go your Fi phone number, or Transfer To Another Provider. (There used to be an option to port it back to Google Voice, but I think it's no longer available). If you choose to let go your Fi number, your Fi service will be cancelled IMMEDIATELY. If you choose to port out, your Fi service will remain active until your Fi number has been ported out to another provider.
* How to Pause your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Pause Service". Click on that and follow the on-screen instructions. Your Fi service will be paused and Automatically Resumed after 90 days, unless you cancel it before 90 days are up. Once it's Resumed, you can leave it Active, or Cancel it, or Pause again (I don't know how many times you can Pause). If you have a lot of remaining referral Fi credit (which is not refundable), you can choose Pause instead of Cancel to wait and see if there will be new Fi promotions in the future to use up your Fi credit.
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Steps I took as a former Fi subscriber to get this deal: https://slickdeals.net/forums/showpost.php?p=
Strong recommendation: For people who activate service on a BYOD device to become an existing customer, wait a minimum of 24 hours (recommended 48 hours) before purchasing the S24. Those who activate and purchase the same day usually have major issues. The countdown timer will not be triggered and you will have no choice but to forfeit the discount or return the phone. You can try to contact support and ask to escalate to a specialist which may or may not have success and will likely eat up your return window.
For those that purchased same day, it seems that given early data points including mine that
Fi has manually approved the promo after escalating. Unknown if this will consistently be successful by others in future, though.
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Thought it's a 24 Month Bill credit?
"Get reimbursed over 24 months
Receive $27.09 off each bill for 24 months
The credit is tied to the person who activated the device"
Sorry for the ignorance but I'm new to Google Fi deals!
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The rep regurgitated the same spiel: The phone was activated on a new account, instead of the current account. I showed that I activated it on the current account and they said I didn't. I said if it wasn't activated on my current account, what other account was it activated on. They had no answer and just said sorry.
The rep regurgitated the same spiel: The phone was activated on a new account, instead of the current account. I showed that I activated it on the current account and they said I didn't. I said if it wasn't activated on my current account, what other account was it activated on. They had no answer and just said sorry.
interesting.. so you had all the promo marks ticked indicating completed promo successfully and then this happened? you were able to return the phone for full refund after the promo period (at least 60 days)? How "current" was your account at time of order?
I was probably only a current account for a day. Right now, I am waiting for a couple days before pre-ordering the S24U.
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I see the s24 ultra promotion.
A couple of questions.
1. Once I buy the new s24 ultra, do I have to activate the fi number on it and keep it active for 120 days ? Can I just not keep it active on the current phone that I used to reactivate the service?
2. If I have to keep the service active on s24 ultra for 120 days and do not wish to do that, can I go ahead and cancel the fi service immediately today.
Will I still need to pay the $20 plus taxes as monthly fees for the 1st month?
I was probably only a current account for a day. Right now, I am waiting for a couple days before pre-ordering the S24U.
The promo tracker recognized the phone was (falsely) active on another account about 24 hours after I activated it. I checked the promo tracker and then Fi sent me an e-mail saying my promo wasn't going to be kept or whatever.
I'm playing it safe this time and waiting until I'm billed before I sign up for the promo. However, if you check Google Fi reddit, the issue seems to pop up for all sorts of people with various length of long active, re-activated accounts or newly activated accounts. Some people get the issue fixed, and some people end up returning.
If not, how many days customer is considered existing?
I see the s24 ultra promotion.
A couple of questions.
1. Once I buy the new s24 ultra, do I have to activate the fi number on it and keep it active for 120 days ? Can I just not keep it active on the current phone that I used to reactivate the service?
2. If I have to keep the service active on s24 ultra for 120 days and do not wish to do that, can I go ahead and cancel the fi service immediately today.
Will I still need to pay the $20 plus taxes as monthly fees for the 1st month?
1) Promo phone needs to be active for 120 days continuously on the account. so, answer is NO
2) No, you can cancel anytime and service charge is prorated per day with Fi​
https://support.google.
A new Fi customer is someone who has never had Fi service or someone whose last day of Fi service took place more than 180 days before making a purchase with this promotion.
An existing Fi customer is someone who currently has Fi service or whose last day of Fi service took place within the last 180 days.
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so it seems a potential issue is that you if return to fi again and see the 650 instant discount promotion,when you activate it you may be perceived as ineligible because your account is too new and your promo will say it got activated by a new user, meaning they'll claw back the rest of the 650. supposedly a guy in a previous thread said your account must be active for 21 days (either in the last month or last 6 months, we are unsure) to get eligibility as an existing user. There was also some talk of needing to join for 21 days before even seeing the offer, but it's a game of telephone at this point.
In short, we need a guinea pig to reactivate an account, get the offer, then try to activate the phone immediately and see if the promotion starts ticking down.
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