It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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Edit: have you tried check the iMei on your previous spectrum phone to check if they unlocked? I actually happen to have a spectrum phone that is waiting to be unlocked, check the iMei and it says the same thing. Wishful thinking, we'll see.
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Edit: have you tried check the iMei on your previous spectrum phone to check if they unlocked?
Email from spectrum and it has a FedEx tracking number, although there it doesn't show estimated delivery date yet since the status is "label created" at the moment
I checked my phones IMEI with T-Mobile AT&T and Verizon BYOD and it looks like they are.
https://imgur.com/a/g83llOf
I can't remember but Samsung doesn't have a setting option that tells you if the phone is network unlocked or not right? It would be easier to tell if we can actually see the status.
Damn you guys are lucky, my two line orders still hasn't shipped. I placed the order few days after this promotion started so I guess they're shipping it later.
Moral of the story, if the credit card transaction gets flagged, call, don't chat with support.
"Your offer may be adjusted based on the condition of your device. If you accept the offer, you'll either receive a credit in the form of a refund to the same credit card you used to purchase the new device or it can be applied to your Device Payment Plan. If you decline the offer, Assurant will mail your device back to you. If your adjusted offer is $0, you will no longer receive a promotional credit for your trade-in device."
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