expiredLoM_DBIW posted May 13, 2024 08:07 PM
Item 1 of 2
Item 1 of 2
expiredLoM_DBIW posted May 13, 2024 08:07 PM
$100 Visa Virtual eGift Account
(Fees Included; Email Delivery)$96
$100
4% offgiftcards.com
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As another member mentioned in this thread, this also happened to me. I have purchased more than 30 cards at giftcards.com, this is the first time that my card was declined at the websites where cards from giftcards.com used to work. It appears that the initial card registration during card redemption was not completed due to their internal system issue but the status was not sent back to the UI to re-try.
Here is what I learned and hope it will help someone.
- If you card was declined, call 877-944-3822. Select * to talk to the customer service.
- The automated system will ask you to input your card# and security code. Then it will tell you if your card is active or not. If your card was not activated, it will activate for you. By now, you should know if you were also affected by their internal system issue during the initial registration process.
- If your card was not activated during the initial registration process, your billing address would be empty. You do need to proceed and talk to customer service asking to add your billing address and phone number to each card. In my case, I was on hold for 15 minutes, but the CSR was patient and friendly. There is no way to add you address through self service since the UI considers you have already done that in your redemption process.
At first, I did not realize the root cause of my card was declined was their internal system issue during my initial registration process. I tried to use my card again after their automated system activated my card without holding for a CSR to add my address. I ended up getting my card declined again. Most of the merchants do require you to have a matching billing address registered on the card.
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We had to cancel your order #xxx because it didn't pass our screening process. Online security is important—like really important—so we take every measure we can to protect the people shopping with us.
We suggest you check out your billing and shipping info—there might be an oopsie in there that needs fixing!
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Sorry, we can't accept this payment.
Please try another payment method, or contact your bank/card provider.
Redeemed immediately like it normally does. Never had any problems to pay house insurance (farmers) or car insurance (geico)
https://www.reddit.com/r/CreditCa..._i_u
Recently I was planning to shop at a website that I have not shopped before. To avoid cancelation, I called BoA asking if I could 'pre-authorize' my purchase by telling them the website name and approximate amount, and I was told that cannot be done. If I shop at a place that I don't regularly shop, their algorithm will cancel my transaction. But I have an option to call them after the cancelation and then they will note my account and then I can try it again. I thought it was too much work and never tried using BoA card on that website.
Perhaps some of you whose order was cancelled by BoA may want to call them to see if it helps.
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