expiredroykirk1 posted Aug 07, 2024 02:20 AM
Item 1 of 2
Item 1 of 2
expiredroykirk1 posted Aug 07, 2024 02:20 AM
Dell Latitude 5420 14" Laptop (Refurbished): i7-1185G7, 32GB RAM, 512GB SSD
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$679
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Unfortunately it kept crashing itself due to the thermal sensor reading "unsafely high temperatures", especially when plugged into the charger. Dell diagnostics ran fine, I contacted support, and after some effort learned I had a 100 day warranty on the refurb.
Currently waiting to hear a replacement has been sent my way as I still need the thing, I've already sent back my original unit. Whole process has delayed me getting a functional laptop by a few weeks already. Just fyi to anyone considering riding the Dell refurb train. Call "Dell Financial Services"/"Dell Refurbished" to initiate a claim. Live chat on their site was for new products and said mine was out of warranty.
*Update: Dell received my return, and apparently had no replacement units, so they just refunded me. Probably not going to bother rolling the dice again.
These are generally good machines, and the are quite generous with their replacement policy. If you call and they don't have the same one in stock, if you ask nicely they often will give you a similar machine with as-good, or better specs.
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Unfortunately it kept crashing itself due to the thermal sensor reading "unsafely high temperatures", especially when plugged into the charger. Dell diagnostics ran fine, I contacted support, and after some effort learned I had a 100 day warranty on the refurb.
Currently waiting to hear a replacement has been sent my way as I still need the thing, I've already sent back my original unit. Whole process has delayed me getting a functional laptop by a few weeks already. Just fyi to anyone considering riding the Dell refurb train. Call "Dell Financial Services"/"Dell Refurbished" to initiate a claim. Live chat on their site was for new products and said mine was out of warranty.
*Update: Dell received my return, and apparently had no replacement units, so they just refunded me. Probably not going to bother rolling the dice again.
Our community has rated this post as helpful. If you agree, why not thank Zwitterion
Unfortunately it kept crashing itself due to the thermal sensor reading "unsafely high temperatures", especially when plugged into the charger. Dell diagnostics ran fine, I contacted support, and after some effort learned I had a 100 day warranty on the refurb.
Currently waiting to hear a replacement has been sent my way as I still need the thing, I've already sent back my original unit. Whole process has delayed me getting a functional laptop by a few weeks already. Just fyi to anyone considering riding the Dell refurb train. Call "Dell Financial Services"/"Dell Refurbished" to initiate a claim. Live chat on their site was for new products and said mine was out of warranty.
*Update: Dell received my return, and apparently had no replacement units, so they just refunded me. Probably not going to bother rolling the dice again.
These are generally good machines, and the are quite generous with their replacement policy. If you call and they don't have the same one in stock, if you ask nicely they often will give you a similar machine with as-good, or better specs.
Mine came in like new condition. It didn't have all the film that new laptops have, but whoever used it (I'm assuming it was a corporate lease) must have just quiet quit during the pandemic and not even taken it out of the laptop bag. Even the Intel stickers that they put on there that slowly wear with usage was pristine.
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These are generally good machines, and the are quite generous with their replacement policy. If you call and they don't have the same one in stock, if you ask nicely they often will give you a similar machine with as-good, or better specs.
option was to get a repair quote or purchase a new warranty (even though I had one thru Dell Refurbished). I did call, and explain the situation. Support rep was quick to issue an RMA, and when I asked about a replacement they said they had identical replacements in stock and would reserve one for me. I said equivalent or greater would be fine, they assured me they had equivalent. Once they received the return I was simply sent an email stating they had no replacements in stock and had issued a refund (no asking me if I'd be okay with another unit). Oh well ¯\_(ツ)_/¯
These are generally good machines, and the are quite generous with their replacement policy. If you call and they don't have the same one in stock, if you ask nicely they often will give you a similar machine with as-good, or better specs.
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