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IN-STORE PICKUP NOTE: If you pre-ordered a phone for in-store pickup, make sure that you check your online receipt before picking up your phone. If the full promo value shows up there, then your promo is locked in and that's the deal you will get. However, your promo trade bonus won't show up on your printed trade receipt. It may only mention your base trade value ($145 for an iphonen12, for example). If you're concerned, you should immediately check the BB online receipt for an updated summary that shows the new balance. As long as the "Order Total there is correct, you should be fine. Also, you may be charged for the full phone cost originally but that charge should be processed as a refund after a few days
Trade-in values are based not just on your trade, but also on what model you're buying. When trading an iPhone 12 / 13, you'll get the best trade value when buying a similar model of new Pixel. For example:
iPhone 12 / 13 Pro will get a $999 credit toward a Pixel 9 Pro (update: now $899 credit for 12 Pro)
iphone 13 Pro Max will get a
iPhone 12 Pro Max unfortunately does not receive extra bonus credit
Note: they now appear to be lowering the promotional values that were aimed at certain devices, so promotion values above are mostly dead. Se thead updates for any remaining promo specifics.
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1. BB GC has more flexibility vs. Google Store credit
2. BB will deduct taxes off your trade = more saving
3. Trade instore = no headache vs. send in trade to Google's 3rd party
4. Easy return/replacement should there be some defects. Google CS is horrid.
Though a $100 Best Buy gift card is better for most people than a $100 Google Store credit, so that's a factor too.
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FWIW, my IP12 device had lots of scratches on the front glass, but sides and rear were in pretty good condition. Also, she only turned it on and flipped it over a couple times, that's it. I didn't see her enter the IMEI or anything like that.
Edit: looking at my order online, it does show a balance of $13.41 for tax on $145, but I don't see anything pending on my CC yet.
Only catch is my store had no idea whether I will get 799 or 145 back .. but PayPal and updates order invoice reflected it in my account .. Case closed
Whole thing felt weird. I asked for a receipt and he told me it would be emailed to me. An our later, no receipt and bestbuy.com still lists the item as "ready for pick-up" even though I have it.
Should I be concerned? Not too worried since I have a paper trail - can just go in and resolve if needed. Sort of annoying though.
Edit: Seeing people had similar "issues" as me above, makes me feel at ease. I should have read first.
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Associate was super friendly and helpful. he quickly checked my ID , entered iphone12 IMEI and gave the pixe9. When I was in the parking lot , I got the $100 GC.
1. I bought a phone in acceptable condition from Amazon for 189+taxes. It arrived in pretty beat up condition esp. the body.
https://imgur.com/gallery/hppPofM
2. The store rep did not check a single thing on the phone condition. I had a backup phone in Good condition ready in case the rep rejected my phone in Acceptable condition. All he took was IMEI, checked my ID and took a fingerprint.
3. Phone carrier does not matter but looks like the color does. My store rep did not care about anything.
4. Overall process was smooth and the net price was 0. The $100 BB credit was available immediately.
I checked the order status on the Best Buy website; it shows 'Arriving Today,'
The UPS tracking number shows, 'UPS doesn't have possession of the package yet.'
Has anyone else experienced this?"
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