09/13 - Trade in processing has slowed down, a trade in that was delivered to Chino,
CA on 09/06 wasn't processed until 09/13, representing ~5 business days from delivery to assessment. Kentucky was processing trades faster, with a ~1 business day turnaround reported on 09/12 when the delivery was made on 09/11.
09/05 - Best Buy no longer issues "trade in kits" (boxes with prepaid labels). Once your Pixel 9 Pro is delivered and the Best Buy order status shows delivered (their system lags behind UPS), you'll get an email with the next steps. You need to go into the Order Details page on BB.com, sign in and then you can print a pre-paid UPS label for the trade-in. Save a copy of the tracking number for your records and make sure it gets scanned in to the UPS system when you drop it off.
Trade ins will likely be delivered in bulk, but UPS should still show a delivered scan. IT WILL TAKE TIME FOR THE TRADE INS TO BE PROCESSED, DO NOT FREAK OUT IF IT DOESN'T HAPPEN INSTANTLY. As of 09/04, they were processing trades that were delivered on 08/29 - so at least 4 business days. It WILL take time with the volume of P9P orders and trade ins.
If BB baited you into their "store" with advertised "enhanced" trade in values and then decided to reneg days later, at least, file a FTC complaint
https://reportfraud.ftc
Pixel 9's not currently working with TracFone
The trade-in value will show as the BASE VALUE, but that does not include the promotion value. You will still get the promotion value assuming you were going to get it per your order receipt, so do not worry.
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It might be important to try to do the in store trade (or mail in) before the release if possible?
My assumption is their policy is 15 days from when they give you the estimate, not 15 days from when you get the phone.
It might be important to try to do the in store trade (or mail in) before the release if possible?
My assumption is their policy is 15 days from when they give you the estimate, not 15 days from when you get the phone.
Also, their instructions about the trade states "If you choose store pickup, you'll bring your trade-in device to the store when your new device is ready for pickup. If you choose shipping, we'll email instructions for shipping your trade-in device to us after your new device is delivered."
So they clearly intend the trade to be complete when the phone is picked up or after it's shipped and I just don't see them reneging on mass orders after extending a special pre-order offer like this.
If anyone who placed a Pro order was really concerned about it, they could do a chat to ask if their order will still be honored with the quoted trade value even though it's after15 days, but I wouldn't even give it a second thought.
Also, their instructions about the trade states "If you choose store pickup, you'll bring your trade-in device to the store when your new device is ready for pickup. If you choose shipping, we'll email instructions for shipping your trade-in device to us after your new device is delivered."
So they clearly intend the trade to be complete when the phone is picked up or after it's shipped and I just don't see them reneging on mass orders after extending a special pre-order offer like this.
If anyone who placed a Pro order was really concerned about it, they could do a chat to ask if their order will still be honored with the quoted trade value even though it's after15 days, but I wouldn't even give it a second thought.
I think in the next 2-3 weeks we can expect P9 Pro to become available for order with store pickup option. Only thing we are not sure is whether Best Buy will have same trade in values at that time.
I also think most likely Best buy won't allow changing existing orders from shipping to store pickup as it'll be too late to handle the inventory, logistics etc..
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