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expiredDr.W posted Sep 30, 2024 05:23 AM
Item 1 of 4
Item 1 of 4
expiredDr.W posted Sep 30, 2024 05:23 AM
Open Box Product: Dell Alienware m16 Laptop: i7 13700Hx, 16" QHD+, RTX 4070 8GB
+ Free Store PickupFrom $960
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And IF you get a lemon, you are out of luck unless a store near you has another open box to exchange it with. No, trust me. I've been through this twice in the past 6 months with them on two different open box systems. The first one, THEY suggested an exchange (which requires returning the one you already bought) when I asked for a return period extension after Dell told me the system needed to be shipped back to the depot for repairs (I would've been out of the 15-day return period doing this). After waiting over a month for the exchange system (yes, a MONTH), they finally admitted it would never ship because they didn't have another open box at ANY store, and they could no longer get that config from Dell. I was super mad about it too because I could've sent the first one back to Dell for repair and already had it back in that month I waited. The store manager agreed to exchange it for a completely different model (newer) at the same price, and that one has been 100% fine from the start.
The last one I bought in July - Dell replaced the motherboard and video card. A week later, the video card failed again, and then the hard drive was failing diags on and off. I went to BB asking for an exchange because Dell told me it had to come from BB (which isn't 100% true, but that's another story). They flat-out refused an exchange because I was out of the return period. They offered to give me credit towards another laptop of my choosing, even trying to convince me to accept a lower configuration (one I bought had an i9 and a 4080 - they were pushing an i7 with a 4070), saying it was an upgrade from what I bought (not even close!). They finally agreed to allow me to return for a full refund. That laptop was back on the shelf as an open box (at over $500 less than what I paid in the same "fair" condition) with more UPS shipping labels on it than you can imagine within weeks. No joke!
Glad i didnt actually take it with me.
Ended up getting a legion with same specs (i9) for around same price.
The biggest killer for me is that the display panel is TN, as opposed to IPS that R2 has.
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Also, replace your paste every few years. It is a wear item and can be a reason laptops will shit the bed after a few years
Started up Genshin Impact, no issues, buttery smooth FPS. 🙌
Started up Genshin Impact, no issues, buttery smooth FPS. 🙌
And IF you get a lemon, you are out of luck unless a store near you has another open box to exchange it with. No, trust me. I've been through this twice in the past 6 months with them on two different open box systems. The first one, THEY suggested an exchange (which requires returning the one you already bought) when I asked for a return period extension after Dell told me the system needed to be shipped back to the depot for repairs (I would've been out of the 15-day return period doing this). After waiting over a month for the exchange system (yes, a MONTH), they finally admitted it would never ship because they didn't have another open box at ANY store, and they could no longer get that config from Dell. I was super mad about it too because I could've sent the first one back to Dell for repair and already had it back in that month I waited. The store manager agreed to exchange it for a completely different model (newer) at the same price, and that one has been 100% fine from the start.
The last one I bought in July - Dell replaced the motherboard and video card. A week later, the video card failed again, and then the hard drive was failing diags on and off. I went to BB asking for an exchange because Dell told me it had to come from BB (which isn't 100% true, but that's another story). They flat-out refused an exchange because I was out of the return period. They offered to give me credit towards another laptop of my choosing, even trying to convince me to accept a lower configuration (one I bought had an i9 and a 4080 - they were pushing an i7 with a 4070), saying it was an upgrade from what I bought (not even close!). They finally agreed to allow me to return for a full refund. That laptop was back on the shelf as an open box (at over $500 less than what I paid in the same "fair" condition) with more UPS shipping labels on it than you can imagine within weeks. No joke!
I plan to send a case BBB,
If anyone knows who or options foret escalation please let me know
Don't buy dell period dot com
If anyone has a suggestion please let me know
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I upgraded memory, hard drive and installed a clean OS... the laptop has yet to fail me and I use it daily.
By the way... it played BolderGate3... but "BARELY"
Same year we purchased a Dell scratch and dent for $350. I upgraded memory, hard drive and installed a clean OS... the laptop has also yet to fail me and it still gets use. (3rd Gen i5)
And IF you get a lemon, you are out of luck unless a store near you has another open box to exchange it with. No, trust me. I've been through this twice in the past 6 months with them on two different open box systems. The first one, THEY suggested an exchange (which requires returning the one you already bought) when I asked for a return period extension after Dell told me the system needed to be shipped back to the depot for repairs (I would've been out of the 15-day return period doing this). After waiting over a month for the exchange system (yes, a MONTH), they finally admitted it would never ship because they didn't have another open box at ANY store, and they could no longer get that config from Dell. I was super mad about it too because I could've sent the first one back to Dell for repair and already had it back in that month I waited. The store manager agreed to exchange it for a completely different model (newer) at the same price, and that one has been 100% fine from the start.
The last one I bought in July - Dell replaced the motherboard and video card. A week later, the video card failed again, and then the hard drive was failing diags on and off. I went to BB asking for an exchange because Dell told me it had to come from BB (which isn't 100% true, but that's another story). They flat-out refused an exchange because I was out of the return period. They offered to give me credit towards another laptop of my choosing, even trying to convince me to accept a lower configuration (one I bought had an i9 and a 4080 - they were pushing an i7 with a 4070), saying it was an upgrade from what I bought (not even close!). They finally agreed to allow me to return for a full refund. That laptop was back on the shelf as an open box (at over $500 less than what I paid in the same "fair" condition) with more UPS shipping labels on it than you can imagine within weeks. No joke!
I plan to send a case BBB,
If anyone knows who or options foret escalation please let me know
Don't buy dell period dot com
If anyone has a suggestion please let me know
Sign up for a Slickdeals account to remove this ad.
And IF you get a lemon, you are out of luck unless a store near you has another open box to exchange it with. No, trust me. I've been through this twice in the past 6 months with them on two different open box systems. The first one, THEY suggested an exchange (which requires returning the one you already bought) when I asked for a return period extension after Dell told me the system needed to be shipped back to the depot for repairs (I would've been out of the 15-day return period doing this). After waiting over a month for the exchange system (yes, a MONTH), they finally admitted it would never ship because they didn't have another open box at ANY store, and they could no longer get that config from Dell. I was super mad about it too because I could've sent the first one back to Dell for repair and already had it back in that month I waited. The store manager agreed to exchange it for a completely different model (newer) at the same price, and that one has been 100% fine from the start.
The last one I bought in July - Dell replaced the motherboard and video card. A week later, the video card failed again, and then the hard drive was failing diags on and off. I went to BB asking for an exchange because Dell told me it had to come from BB (which isn't 100% true, but that's another story). They flat-out refused an exchange because I was out of the return period. They offered to give me credit towards another laptop of my choosing, even trying to convince me to accept a lower configuration (one I bought had an i9 and a 4080 - they were pushing an i7 with a 4070), saying it was an upgrade from what I bought (not even close!). They finally agreed to allow me to return for a full refund. That laptop was back on the shelf as an open box (at over $500 less than what I paid in the same "fair" condition) with more UPS shipping labels on it than you can imagine within weeks. No joke!
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