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Forum Thread

No longer receiving deal alert emails

41 11 October 18, 2024 at 06:39 AM
Hi - I haven't been receiving deal alert emails for almost a year now. Can you check if my account was flagged for bouncing emails, and if so reset it so they send again?

Thanks.
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emceep | Staff
10-20-2024 at 10:28 AM.
10-20-2024 at 10:28 AM.
Quote from Rapishorrid :
Hi - I haven't been receiving deal alert emails for almost a year now. Can you check if my account was flagged for bouncing emails, and if so reset it so they send again?

Thanks.
I don't see anything as being obviously wrong with your account. It looks like you only have one deal alert right now. That deal alert last had a match 10 days ago and we did send you an email about it.
Is there a thread that you think that you should have been alerted to, but weren't?
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Joined Dec 2006
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Rapishorrid
10-20-2024 at 01:15 PM.
10-20-2024 at 01:15 PM.
Quote from emceep :
I don't see anything as being obviously wrong with your account. It looks like you only have one deal alert right now. That deal alert last had a match 10 days ago and we did send you an email about it.
Is there a thread that you think that you should have been alerted to, but weren't?
Thanks for checking, but I didn't receive that email 10 days ago. I haven't received a single email from Slickdeals since 11/25/23.

I did change the email on my Slickdeals profile from Gmail to iCloud on 7/14/23 by contacting support. After that I received two deal alert emails to the new address, and then nothing for almost a year now (even though there were plenty of hits on the deal alert in that time).
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Last edited by Rapishorrid October 20, 2024 at 01:20 PM.
Joined Dec 2006
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Rapishorrid
11-01-2024 at 05:49 AM.
11-01-2024 at 05:49 AM.
Nothing we can do to fix this?
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Joined Apr 2013
just deal-ightful
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emceep | Staff
11-03-2024 at 09:31 AM.
11-03-2024 at 09:31 AM.
Quote from Rapishorrid :
Nothing we can do to fix this?
It doesn't look like their have been any deal alert matches since our last interaction. Is there a thread that you saw since then that you think you should have been alerted to, but weren't?
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Joined Dec 2006
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Rapishorrid
11-03-2024 at 10:26 AM.
11-03-2024 at 10:26 AM.
Quote from emceep :
It doesn't look like their have been any deal alert matches since our last interaction. Is there a thread that you saw since then that you think you should have been alerted to, but weren't?
It's been a year since I've seen a single deal alert email.

Can you send a test email to see if I receive it?
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Joined Apr 2013
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emceep | Staff
11-03-2024 at 10:38 AM.
11-03-2024 at 10:38 AM.
Quote from Rapishorrid :
It's been a year since I've seen a single deal alert email.

Can you send a test email to see if I receive it?
That's not something that I am personally able to do, but our system does show that we sent you an email on October 10th and that it was delivered to your inbox. If you didn't receive it, it's possible that your email provider blocked it for some reason, but I'm not seeing that on our side.

My suggestion would be to add a deal alert for something that has more frequent matches so that we can see if those come through or not. You can try setting one up for something super common like "Amazon" or "Walmart" (which could result in a lot of emails) or something a little less frequent, like the shoe category.
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Joined Dec 2006
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Original Poster
Rapishorrid
11-03-2024 at 03:49 PM.
11-03-2024 at 03:49 PM.
Quote from emceep :
That's not something that I am personally able to do, but our system does show that we sent you an email on October 10th and that it was delivered to your inbox. If you didn't receive it, it's possible that your email provider blocked it for some reason, but I'm not seeing that on our side.

My suggestion would be to add a deal alert for something that has more frequent matches so that we can see if those come through or not. You can try setting one up for something super common like "Amazon" or "Walmart" (which could result in a lot of emails) or something a little less frequent, like the shoe category.
Good idea - I just set one up for Amazon front page deals, let's see if it works.
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Joined Apr 2013
just deal-ightful
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emceep | Staff
11-03-2024 at 04:41 PM.
11-03-2024 at 04:41 PM.
Quote from Rapishorrid :
Good idea - I just set one up for Amazon front page deals, let's see if it works.
Thanks for getting that set up. I see that a couple of deal alerts have been sent out to you within the last hour - hopefully you received them.
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Joined Dec 2006
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Rapishorrid
11-03-2024 at 05:40 PM.
11-03-2024 at 05:40 PM.
Quote from emceep :
Thanks for getting that set up. I see that a couple of deal alerts have been sent out to you within the last hour - hopefully you received them.
Received two alerts already so doesn't look like it's a problem on my end. I'll delete and remake my original deal alert, maybe that will fix it.
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sportykid2332
11-17-2024 at 12:14 AM.
11-17-2024 at 12:14 AM.
Hello, I'm having a similar issue with my account. Could you check if there's any flag that can be reset?
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Joined Apr 2013
just deal-ightful
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emceep | Staff
11-17-2024 at 10:31 AM.
11-17-2024 at 10:31 AM.
Quote from sportykid2332 :
Hello, I'm having a similar issue with my account. Could you check if there's any flag that can be reset?
This issue should hopefully be fixed now.
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Joined Nov 2016
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sportykid2332
11-17-2024 at 03:04 PM.
11-17-2024 at 03:04 PM.
Quote from emceep :
This issue should hopefully be fixed now.
Thank you!
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sdeals666
11-19-2024 at 01:26 PM.
11-19-2024 at 01:26 PM.
I think my account has the flag set too. My email storage was full for a while. I freed up space but no alerts come through. Can you please reset the flag
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Joined Apr 2013
just deal-ightful
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emceep | Staff
11-19-2024 at 04:04 PM.
11-19-2024 at 04:04 PM.
Quote from sdeals666 :
I think my account has the flag set too. My email storage was full for a while. I freed up space but no alerts come through. Can you please reset the flag
Done Smilie
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