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Citi Double Cash Card to get $100 off a single hotel stay of $300 or more YMMV
Received this email today from Citi for Citi Double Cash Card. Their normal offer is $100 off on $500 but this offer is much better $100 off $300.
Email subject: Faisal, a hotel savings offer for you
Use your Citi Double Cash® Card to get $100 off a single hotel stay of $300 or more, excluding taxes and fees, booked on the Citi Travel℠ site
between 11 / 04 / 20 24 – 12 / 06 / 20 24. Terms apply.
Log in and search for your hotel on the Citi Travel site
Book your hotel
Get $100 off at checkout on a single hotel stay of $300 or more (excluding taxes and fees)
https://www.citi.com/travel-offers/travel-login
Email subject: Faisal, a hotel savings offer for you
Use your Citi Double Cash® Card to get $100 off a single hotel stay of $300 or more, excluding taxes and fees, booked on the Citi Travel℠ site
between 11 / 04 / 20 24 – 12 / 06 / 20 24. Terms apply.
Log in and search for your hotel on the Citi Travel site
Book your hotel
Get $100 off at checkout on a single hotel stay of $300 or more (excluding taxes and fees)
https://www.citi.com/travel-offers/travel-login
Created 11-04-2024
at 03:32 PM
by FaisalKhan
in
Hotels
(8)
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6 Comments
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4 reasons:
1) The $100 off is never going to come close to being $100 less than you can find on another site, including by calling the property directly. Make sure you compare apples to apples -- the final total price after taxes and fees including booking fees, resort fees, and any fees you'll have to pay on site. If you're lucky, you might find savings of a few bucks, but you'll also be giving up any cashback and points you'd get by booking with the property directly.
2) Citi Travel advertises some hotel rates as "including all taxes and fees," but in fact it's a flat out lie. Make sure you call the property to find out if any other fees will be charged when you check in.
3) Citi is not a travel agent. All the "deals" you see are booked through another third party. If you ever have ANY issue with a hotel reservation booked through Citi Travel, they will punt the issue to "our travel partner." Their customer service is completely worthless, like a black hole, and their attitude is 100% "the customer is always wrong."
4) If you ever have a dispute with Citi Travel, don't expect to be able to successfully dispute the charge through your Citi credit card. They are one and the same.
I once contacted Citi Travel to cancel a fully refundable hotel reservation, before the cancellation deadline, and the perfectly nice, helpful rep told me that the cancellation would be processed. It wasn't processed in time, and the next month I was charged for a no-show. Despite ample documentation of my request, and no dispute whatsoever from Citi Travel about what had happened, they still punted on issuing the refund, telling me that the "travel partner" had to approve it (why would they? it had been Citi's mistake, not theirs). After rejecting the refund, they told me they would still issue it if I called the property myself and got them to approve it for them (as if...). When I escalated to Citi's "executive" "VIP" whatever escalation team, those folks sent me a copy of the terms and conditions and told me I had violated them (I read through it, and I hadn't, and so they retracted that assertion, but still said they wouldn't issue a refund). So I disputed the credit card charge, and that was rejected. It was easily the worst customer service experience of my life.
Email subject: Faisal, a hotel savings offer for you
Use your Citi Double Cash® Card to get $100 off a single hotel stay of $300 or more, excluding taxes and fees, booked on the Citi Travel℠ site
between 11 / 04 / 20 24 – 12 / 06 / 20 24. Terms apply.
https://www.citi.com/travel-offers/travel-login
https://search.travel.c
Thanks.
I once contacted Citi Travel to cancel a fully refundable hotel reservation, before the cancellation deadline, and the perfectly nice, helpful rep told me that the cancellation would be processed. It wasn't, and the next month I was charged for a no-show. Despite ample documentation of my request, and no dispute whatsoever from Citi Travel about what had happened, they still punted on issuing the refund, telling me that the "travel partner" had to approve it (why would they? it had been Citi's mistake, not theirs). After rejecting the refund, they told me they would still issue it if I called the property myself and got them to approve it for them (as if...). When I escalated to Citi's "executive" "VIP" whatever escalation team, those folks sent me a copy of the terms and conditions and told me I had violated them (I read through it, and I hadn't, and so they retracted that assertion, but still said they wouldn't issue a refund). So I disputed the credit card charge, and that was rejected. It was easily the worst customer service experience of my life.