expired Posted by SaltyOne | Staff • Nov 21, 2024
Nov 21, 2024 6:03 AM
Item 1 of 3
Item 1 of 3
expired Posted by SaltyOne | Staff • Nov 21, 2024
Nov 21, 2024 6:03 AM
Apple AirPods Pro 2 Wireless Earbuds w/ MagSafe Case
+ Free Shipping$160
$250
36% offBest Buy
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https://a.co/d/3q9mOSe
If you go to the product page > scroll down till you see > Report an issue with this product or Seller > I have an issue with price > I have found a lower price > Type in "Bestbuy has it for $159.99" > Submit
They will likely match it in 2-3 hours
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My AirPods Pro still works, but it only holds charge for < 3 hours now. Looking for 5-6 hour usage time without charge.
My AirPods Pro still works, but it only holds charge for < 3 hours now. Looking for 5-6 hour usage time without charge.
https://a.co/d/ethzptU
Trade in is says $30 which I know isn't a lot. Just don't know if I should say f it and trade them in
Virtual agent: OK. Let's get you the support you need. When you're ready, select the button below. Chat with an agent.
You: Hello, I need to get a price match on order number BBY01-xxxxxxxxxxxx: 6572825 Apple Watch Series 10 (GPS+Cellular) 46mm Titanium Case with Gold Milanese Loop - M/L - Gold - (2024) Paid 799.00 and Best Buy dropped the price to 729.00 today. SKU: 6447382 Apple - AirPods Pro 2 – White Paid 189.99 and Best Buy dropped the price to 159.99 today.
Customer Care agent: Good day! Thank you for contacting Best Buy, XYZ. My name is Josh. I see that you are reaching out to us regarding that you wants to have a price match. Is that correct?
You: yes
Customer Care agent: Nice catch! I understand that getting a price match adjustment is indeed a great deal. I'll be happy to explore my resources to find the best possible option for your price match request. Before we proceed to that and assist you further, for verification purposes, can I ask for your email address please? Thank you!
You: xyz@xyz
Customer Care agent: Great! Thank you so much. Let me pull up your account in 2 to 3 minutes, please bear with me.
You: sure
Customer Care agent: Thank you so much for waiting. I'd be delighted to process this price math for you. However, as per Best Buy's price match policy, one item can only be price matched per order number. Thank you for your kind and understanding on this matter. Having said that, which item would you like to have the price match?
You: So I have to return the other item and repurchase it?
You: Really?
You: That will cause an open box and Best Buy will sell the item at a discount along with the labor to do the transaction.
You: If that is how it has to be done. Please price match the watch as that would be easier to do.
Customer Care agent: I'm sorry for the inconvenience this may have caused you. If I can process this for you, I will do it in a heartbeat. Sadly, my hands are tied up with the process we need to follow. It would be my pleasure to price match the apple watch for you. Please allow me 2-3 minutes to do this.
You: That's fine. I don't understand Best Buys thinking when the Price Match would not cost them as much. But ok. Once you do the price match on the watch I'll set up a return on the Air Pods and reorder them.
Customer Care agent: I'm really sorry that you had to experience this and I appreciate your patience with me, XYZ. Congratulations! We already processed the price match for you. You will be receiving amounting to $74.97 and here is your Case #. It will be credited to your original payment method within 7 to 10 business days, and depending on your bank's processing time. You will be receiving an email confirmation within 24 to 48 hours, you just have to also check your email and spam/junk messages from time to time. Sounds good? I hope that I helped you out today.
You: Thanks.
Customer Care agent: You're welcome. Again, I'm really sorry for the inconvenience this may have caused you and I hope that this interaction we had today will not affect how you view Best Buy as a whole and your experience with us. Any feedback you will provide to our chat will be a reflection on how I assisted you within this conversation. I'm truly grateful helping you out today. Is there anything else I could assist you with?
You: While you did a great job helping me. I would suggest QA review this chat and let upper management know how this is going to cost more in the long run vs price matching both items.
Customer Care agent: I appreciate your feedback. It sounds like you have valid concerns about the long-term costs versus the benefits of price matching. It's important that your experience and insights are acknowledged by the right people, so I'll make sure your suggestion is noted and passed along to ensure a better approach is considered. If there's anything else you need or wish to discuss, I'm here for you.
You: have a good day.
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https://www.walmart.com/ip/568991...d4240e
Amazon also has its price matched to BB.
https://www.amazon.com/dp/B0D1XD1ZV3
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