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I've ordered from them a brand new guitar and was sent a used one. I was charged 5% restocking and had to pay for shipping. I'll never order from them again.
That bad is on you then. Use a cc with return protection next time.
I have the Pro ll Strat and the Ultra Tele, made in USA. I like the Pro ll better, It just feels good in my hands. I also have the Player Strat made in Mexico. For the price it is a nice guitar but IMO not near as nice as the USA ones.
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