I'm currently paying $35/mo for 150mbps Internet with peacock streaming ($7.99/mo value) but the 1 year price is almost over and the Xfinity mobile app offers me $40/mo to renew for another year so I called the loyalty dept (voice prompt = disconnect service) to see if they have any black Friday deals for existing customer and the guy was putting me on hold for 15 mins and came back with $25/mo to keep what I have for another year. That's a pretty slick deal for existing customer since peacock streaming is already 7.99/mo so I'm paying $17/mo for the internet 150mbps (speedtest shows 178mbps enough to stream two 8K concurrently) down 20 mbps up. the guy sent me a text message and I click the link to confirm the order and got an email confirmation for the new price. This phone call offer is $15/mo lower than the Xfinity app offers so I'm saving $180/year for a 20 mins call to the loyalty dept
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Q&A: the number I called is 8009346489 and the machine gave me the option to call me back when it's my turn to speak to an agent and the number that called me back is 8889346489 it's the same number except the area code is 888 instead of 800. the agent greeted me and said wow you've been with us for 16 years, then said it will take him a few minutes to look up the best deal for me but after 10 mins of silence, I said hello and he answered and said he's still checking and 5 more mins, he came back with $24.99/mo for 150mbps with peacock included. I'm located in the SF Bay Area in California. I hope that answers some of the questions from the comments. The regular price is $67.00/mo according to the confirmation email I attached, as you can see there are some cancel words on the email meaning it's existing customer order and not a new customer sign up.
Multiple attempts may be required to get a hold of a nice agent that will take the time to find the best deal in your area. In my case, I was pretty lucky to get a hold of an agent on my first attempt for him to spend 15 minutes searching for the best deal for an existing customer. Keep in mind that nobody wants to help a rude customer so you should try to be polite when asking them for deals. My greetings to him was that I'm calling to see if there's any black Friday deals for me to renew my Xfinity internet. Good luck on your black Friday deal hunting.
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On top of that, they treat their loyal customers like sh!t!!!!
Their online and phone chat are absolutely awful - their dearth of understanding of basic English was pervasive. By 'their' I mean DOZENS of different reps attempting to help me.
I've only dealt with one local brick and mortar store, but they were awesome.
On top of that, they treat their loyal customers like sh!t!!!!
Try your luck with Verizon. Same deal. Take take take
Will give them a call
FYI - Xfinity is planning to reduce the autopay discount with card even further, from $5 to $2 in the new year. https://www.xfinity.com/support/a...ss-billing
I'm still skeptical to give them my bank account.
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Weird I've been switching to a promo rate online once a year for 5 years and I've never had an issue
EDIT: I should clarify that over the last 2 years my 150 service worked its way up to 400 for no extra charge