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popular Posted by TomTheMuniDriver • Nov 29, 2024
popular Posted by TomTheMuniDriver • Nov 29, 2024

YMMV Existing Xfinity Internet Customer 150mbps+peacock for $24.99/mo price good for 1 year $24.99

$25

Xfinity
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I'm currently paying $35/mo for 150mbps Internet with peacock streaming ($7.99/mo value) but the 1 year price is almost over and the Xfinity mobile app offers me $40/mo to renew for another year so I called the loyalty dept (voice prompt = disconnect service) to see if they have any black Friday deals for existing customer and the guy was putting me on hold for 15 mins and came back with $25/mo to keep what I have for another year. That's a pretty slick deal for existing customer since peacock streaming is already 7.99/mo so I'm paying $17/mo for the internet 150mbps (speedtest shows 178mbps enough to stream two 8K concurrently) down 20 mbps up. the guy sent me a text message and I click the link to confirm the order and got an email confirmation for the new price. This phone call offer is $15/mo lower than the Xfinity app offers so I'm saving $180/year for a 20 mins call to the loyalty dept

==================================
Q&A: the number I called is 8009346489 and the machine gave me the option to call me back when it's my turn to speak to an agent and the number that called me back is 8889346489 it's the same number except the area code is 888 instead of 800. the agent greeted me and said wow you've been with us for 16 years, then said it will take him a few minutes to look up the best deal for me but after 10 mins of silence, I said hello and he answered and said he's still checking and 5 more mins, he came back with $24.99/mo for 150mbps with peacock included. I'm located in the SF Bay Area in California. I hope that answers some of the questions from the comments. The regular price is $67.00/mo according to the confirmation email I attached, as you can see there are some cancel words on the email meaning it's existing customer order and not a new customer sign up.

Multiple attempts may be required to get a hold of a nice agent that will take the time to find the best deal in your area. In my case, I was pretty lucky to get a hold of an agent on my first attempt for him to spend 15 minutes searching for the best deal for an existing customer. Keep in mind that nobody wants to help a rude customer so you should try to be polite when asking them for deals. My greetings to him was that I'm calling to see if there's any black Friday deals for me to renew my Xfinity internet. Good luck on your black Friday deal hunting.
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About the Poster
I'm currently paying $35/mo for 150mbps Internet with peacock streaming ($7.99/mo value) but the 1 year price is almost over and the Xfinity mobile app offers me $40/mo to renew for another year so I called the loyalty dept (voice prompt = disconnect service) to see if they have any black Friday deals for existing customer and the guy was putting me on hold for 15 mins and came back with $25/mo to keep what I have for another year. That's a pretty slick deal for existing customer since peacock streaming is already 7.99/mo so I'm paying $17/mo for the internet 150mbps (speedtest shows 178mbps enough to stream two 8K concurrently) down 20 mbps up. the guy sent me a text message and I click the link to confirm the order and got an email confirmation for the new price. This phone call offer is $15/mo lower than the Xfinity app offers so I'm saving $180/year for a 20 mins call to the loyalty dept

==================================
Q&A: the number I called is 8009346489 and the machine gave me the option to call me back when it's my turn to speak to an agent and the number that called me back is 8889346489 it's the same number except the area code is 888 instead of 800. the agent greeted me and said wow you've been with us for 16 years, then said it will take him a few minutes to look up the best deal for me but after 10 mins of silence, I said hello and he answered and said he's still checking and 5 more mins, he came back with $24.99/mo for 150mbps with peacock included. I'm located in the SF Bay Area in California. I hope that answers some of the questions from the comments. The regular price is $67.00/mo according to the confirmation email I attached, as you can see there are some cancel words on the email meaning it's existing customer order and not a new customer sign up.

Multiple attempts may be required to get a hold of a nice agent that will take the time to find the best deal in your area. In my case, I was pretty lucky to get a hold of an agent on my first attempt for him to spend 15 minutes searching for the best deal for an existing customer. Keep in mind that nobody wants to help a rude customer so you should try to be polite when asking them for deals. My greetings to him was that I'm calling to see if there's any black Friday deals for me to renew my Xfinity internet. Good luck on your black Friday deal hunting.

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40 Comments

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Nov 29, 2024
405 Posts
Joined May 2005
Nov 29, 2024
musica
Nov 29, 2024
405 Posts
Wow lucky, I called and they said there wasn't anything except a price increase..
6
Pro
Nov 29, 2024
403 Posts
Joined May 2018
Nov 29, 2024
tmitim1983
Pro
Nov 29, 2024
403 Posts
Xfinity has the worst customer service among all providers! Horrible customer service! Do not complain anything, otherwise you'll be disconnected, transferred it hung up!

On top of that, they treat their loyal customers like sh!t!!!!
1
Nov 29, 2024
2 Posts
Joined Nov 2015
Nov 29, 2024
ddearth1
Nov 29, 2024
2 Posts

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Quote from tmitim1983 :
Xfinity has the worst customer service among all providers! Horrible customer service! Do not complain anything, otherwise you'll be disconnected, transferred it hung up! On top of that, they treat their loyal customers like sh!t!!!!
Cancel then have significant other sign up for new customer deals, This is the way.
3
Nov 29, 2024
59 Posts
Joined Oct 2014
Nov 29, 2024
surprisedeal
Nov 29, 2024
59 Posts
What is the number you called ? Any different from regular toll free (800) 934-6489?
Nov 29, 2024
111 Posts
Joined Nov 2011
Nov 29, 2024
larsinii
Nov 29, 2024
111 Posts

Our community has rated this post as helpful. If you agree, why not thank larsinii

Quote from ddearth1 :
Cancel then have significant other sign up for new customer deals, This is the way.
And if you're single and can use your phone as a hotspot for a month cancel and come back in a month as a "new customer"
1
Nov 29, 2024
2,364 Posts
Joined Oct 2005
Nov 29, 2024
ValueAmerica
Nov 29, 2024
2,364 Posts
Did the cancel routine, they said they did not have any offer for me as an existing customer...
Nov 29, 2024
39 Posts
Joined Nov 2014
Nov 29, 2024
greysweet
Nov 29, 2024
39 Posts
Thank you op. I am paying for $61/month for internet, just called and got $40/month, better than nothing.

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Nov 29, 2024
326 Posts
Joined May 2020
Nov 29, 2024
CyanCrib8158
Nov 29, 2024
326 Posts
No luck for me :/ currently paying $45 a month for 300mbs. Only discount they could find was auto-pay discount. Talked to two different agents; one said it would be $5 off and another $10. Northern California
Last edited by CyanCrib8158 November 29, 2024 at 12:42 PM.
1
Nov 29, 2024
8 Posts
Joined Oct 2024
Nov 29, 2024
Jinx9721
Nov 29, 2024
8 Posts
Quote from tmitim1983 :
Xfinity has the worst customer service among all providers! Horrible customer service! Do not complain anything, otherwise you'll be disconnected, transferred it hung up!

On top of that, they treat their loyal customers like sh!t!!!!

I have Xfinity at my parents house and I thought the same thing until I had to deal with optimum for my apartment. Optimum has been worse than Xfinity. Idk how that is even possible.
1
Nov 29, 2024
51 Posts
Joined Nov 2010
Nov 29, 2024
pcv22
Nov 29, 2024
51 Posts
Quote from greysweet :
Thank you op. I am paying for $61/month for internet, just called and got $40/month, better than nothing.
where are you located? Which number did you call? Thanks.
Nov 29, 2024
10,265 Posts
Joined Jun 2004
Nov 29, 2024
rly723
Nov 29, 2024
10,265 Posts
We pay $130/month for internet and their 24/7 security surveillance for 5 cameras. Is this fair deal or call for adjustment?
Nov 29, 2024
540 Posts
Joined Nov 2005
Nov 29, 2024
rumpletzer
Nov 29, 2024
540 Posts
I'm on 150Mbps service at $19.99/month. I signed up for Peacock a few days ago for $19.99 for a year.

I cancel every summer when my deal expires, and I sign up for new service on the same day. I own my own modem. I do everything online. I think that they charge me a $35 "installation" fee and send me a new coaxial cable and some papers every time I do it. I used to switch between my name and the wife's name, but I don't even do that anymore. I just use two different email addresses and then swap back the following year.

The current offers in my area (Bay Area) include 150Mbps for $20.01/month, 300Mbps for $30.01, 500Mbps for $40.01, etc.
Nov 29, 2024
1,281 Posts
Joined Dec 2009
Nov 29, 2024
NickelAndDime007
Nov 29, 2024
1,281 Posts
Quote from rly723 :
We pay $130/month for internet and their 24/7 security surveillance for 5 cameras. Is this fair deal or call for adjustment?

That's sounds like robbery
1
Nov 29, 2024
105 Posts
Joined Nov 2017
Nov 29, 2024
kazper
Nov 29, 2024
105 Posts
Quote from tmitim1983 :
Xfinity has the worst customer service among all providers! Horrible customer service! Do not complain anything, otherwise you'll be disconnected, transferred it hung up!

On top of that, they treat their loyal customers like sh!t!!!!

Yeah they do! One of their service techs called their special number. Hung up on the person who answered after it was clear they were clueless. He jokingly said "sometimes you need to call multiple times to reach someone who can actually help." Really instills confidence, doesn't it!?
1

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Original Poster
Nov 29, 2024
787 Posts
Joined Nov 2017
Nov 29, 2024
TomTheMuniDriver
Original Poster
Nov 29, 2024
787 Posts

Our community has rated this post as helpful. If you agree, why not thank TomTheMuniDriver

Q&A: the number I called is 8009346489 and the machine gave me the option to call me back when it's my turn to speak to an agent and the number that called me back is 8889346489 it's the same number except the area code is 888 instead of 800. the agent greeted me and said wow you've been with us for 16 years, then said it will take him a few minutes to look up the best deal for me but after 10 mins of silence, I said hello and he answered and said he's still checking and 5 more mins, he came back with $24.99/mo for 150mbps with peacock included. I'm located in the SF Bay Area in California. I hope that answers some of the questions from the comments. The regular price is $67.00/mo according to the confirmation email I attached, as you can see there are some cancel words on the email meaning it's existing customer order and not a new customer sign up.

Multiple attempts may be required to get a hold of a nice agent that will take the time to find the best deal in your area. In my case, I was pretty lucky to get a hold of an agent on my first attempt for him to spend 15 minutes searching for the best deal for an existing customer. Keep in mind that nobody wants to help a rude customer so you should try to be polite when asking them for deals. My greetings to him was that I'm calling to see if there's any black Friday deals for me to renew my Xfinity internet. Good luck on your black Friday deal hunting.
Last edited by TomTheMuniDriver November 29, 2024 at 02:48 PM.
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