expiredDiscombobulated | Staff posted Dec 04, 2024 08:14 AM
Item 1 of 2
Item 1 of 2
expiredDiscombobulated | Staff posted Dec 04, 2024 08:14 AM
Prepaid Wireless/Airtime Cards (Email Delivery): AT&T, T-Mobile, Tracfone & More
(Valid 12/4 Only)15% Off
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12/4 only. That's why we encouraged everyone to load up for a year.
I'm currently on the $25/mo Total 5G Unlimited plan, and I am really not wanting to lose that. I wrote the corporate office using the byebyetmohelp support email and asked if the two $60 plans could be removed from my reserve and converted to $120 in wallet funds. I received a call back, and the agent was bewildered by my question. She created some sort of escalation ticket, but I don't have a lot of faith.
All of this to say: don't make the same mistake I made. If you're a Total customer, I would suggest you avoid purchasing any refill cards/egift cards from any retailer that's not Total themselves. There's a good possibility that you're just throwing your money away.
I'm currently on the $25/mo Total 5G Unlimited plan, and I am really not wanting to lose that. I wrote the corporate office using the byebyetmohelp support email and asked if the two $60 plans could be removed from my reserve and converted to $120 in wallet funds. I received a call back, and the agent was bewildered by my question. She created some sort of escalation ticket, but I don't have a lot of faith.
All of this to say: don't make the same mistake I made. If you're a Total customer, I would suggest you avoid purchasing any refill cards/egift cards from any retailer that's not Total themselves. There's a good possibility that you're just throwing your money away.
For instance I had a single line at Total, and I bought a $100 card that was for 4 lines or something like that, and found out I wasn't able to use it. Pretty bad design not allowing the $100 to be applied as a dollar amount to any line. I had to sell the $100 card on eBay for a loss just to get rid of it.
I would never buy a card for Total Wireless again given that bad experience.
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Is tax charged for your order? No tax before, but tax charged this time…..no clue
Did you ever get your issue resolved? I am on my third call with no resolution yet...☹️ I am not keen on losing a $100 refill, even if I only paid $80 for it.
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Thanks for the update! I finally tried contacting T-mobile on Twitter via DM, and got in touch with a US customer support person who was able to give me a credit. They said one card was still showing pending, and might "shake loose", but they gave me a credit in case it doesn't.😅 I will be more deliberate and maybe only redeem one or two cards a day in future. Here is the link if you need to contact them:
https://x.com/tmobilehelp
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