- Even if the promotion shows up , wait at least 24 hours after becoming a customer before purchasing the phone so that Google Fi's systems properly register you as an existing customer
- Activate service with the sim that ships with the s25 (assuming you are not using eSim)
- Do not use the sim that comes with the s25 that you use to activate in any other phone (if its a physical sim)
- Don't use a different Google Fi sim, especially from another account in the s25 during the 120 day countdown
- It is fine to use sims from other carriers in the s25 after you activate and your countdown has started
I am copying the contents of the Wiki from last years s24 deal written by hpham_53, which is very helpful
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Info on Activating the Fi Phone, Tracking your Promo Discount, Completing the Promo and Pause/Cancel Fi Service after 120 days ====== added on 2/1/24 by hpham_53
* Activating the Fi S24 phone
When you get the phone:
1. The SIM is already installed in the phone, although the phone box is sealed.
2. Turn on the phone, connect it to WiFi and log into the same Google account that was used to purchase the phone.
3. Download and install the Fi app from Google Play Store.
4. Leave WiFi ON. Run the Fi app. It will insist that you turn Data ON. Go ahead and turn Data ON. It might use a few MB of Data before switching to WiFi. If FI charges you for that Data at all, it will be 1-3 cents added to the 2nd bill.
5. Go through the activation process with the app which will transfer your Fi service from yourl old phone to the S24.
6. Your S24 phone should be activated on Fi then. Make some test calls/texts to make sure that the phone is working on Fi.
* Tracking Your Promo Discount
Log into your Fi account on the web site. There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. About 24 hrs after you activated the Fi SIM, the In Progress Tracker should show a checklist with entries like: Bought a phone, Got a discount, Activated the SIM, Stay xxx more days on Fi. Make sure the "Activate the SIM" entry is checkmarked and it shows 120 days to go. Then for a few days after that, keep checking the In Progress to make sure the countdown is decreasing each day. The countdown is updated at the same time each day (around the time of day that you activated the Fi SIM).
* How to Verify that your S24 promo was Earned
There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. The countdown will never say zero day. On the 120th day, it will stay at "1 more day". On the morning of the 121st day, the countdown should say "Stayed (past tense) active on Fi for 120 days in a row". Then later in the day, the In Progress column disappears, and the promo discount gets moved to the Earned column. At that time or later, it's safe to Cancel or Pause your Fi service.
You can use this Date Calculator: https://www.timeanddate
Enter your activation date as the Start Date, select Add 121 days and it'll show the date when it's safe to cancel/pause your Fi service.
* How to Cancel your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Leave Google Fi". Click on that and follow the on-screen instructions. You'll have the options to Let Go your Fi phone number, or Transfer To Another Provider. (There used to be an option to port it back to Google Voice, but I think it's no longer available). If you choose to let go your Fi number, your Fi service will be cancelled IMMEDIATELY. If you choose to port out, your Fi service will remain active until your Fi number has been ported out to another provider.
* How to Pause your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Pause Service". Click on that and follow the on-screen instructions. Your Fi service will be paused and Automatically Resumed after 90 days, unless you cancel it before 90 days are up. Once it's Resumed, you can leave it Active, or Cancel it, or Pause again (I don't know how many times you can Pause). If you have a lot of remaining referral Fi credit (which is not refundable), you can choose Pause instead of Cancel to wait and see if there will be new Fi promotions in the future to use up your Fi credit.
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Steps I took as a former Fi subscriber to get this deal: https://slickdeals.net/forums/showpost.php?p=
Strong recommendation: For people who activate service on a BYOD device to become an existing customer, wait a minimum of 24 hours (recommended 48 hours) before purchasing the S24. Those who activate and purchase the same day usually have major issues. The countdown timer will not be triggered and you will have no choice but to forfeit the discount or return the phone. You can try to contact support and ask to escalate to a specialist which may or may not have success and will likely eat up your return window.
For those that purchased same day, it seems that given early data points including mine that Fi has manually approved the promo after escalating. Unknown if this will consistently be successful by others in future, though.
The link to the original wiki is here https://slickdeals.net/f/17239057-select-existing-google-fi-customers-256gb-samsung-galaxy-s24-ultra-unlocked-650-min-120-days-service-activation-req?peid=24d02e
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What offer do you see?
I am existing Fi customer, when this offer rolled out I got the $650 Off offer; Unfortunately before placing the order I Included one of my family members by creating a group plan. Now the offer is gone. I only see 24 month credit offer (even the family member also sees the same 24 month credit offer)
Does this mean, by creating a group plan suddenly I became a new user rather than an existing customer?
I am existing Fi customer, when this offer rolled out I got the $650 Off offer; Unfortunately before placing the order I Included one of my family members by creating a group plan. Now the offer is gone. I only see 24 month credit offer (even the family member also sees the same 24 month credit offer)
Does this mean, by creating a group plan suddenly I became a new user rather than an existing customer?
Once you go to the next step, there should be a prompt with 3 options something like the phone is for me, decide later, someone in the group. If you choose for me, do you then see the $650 off? Also are you on flexible or unlimited plus plan? Did you change the plan while adding that member?
I am on flexible and I did not change the plan when adding a member.
My bill will be ready by today, will see if things change after that.
I am on flexible and I did not change the plan when adding a member.
My bill will be ready by today, will see if things change after that.
You can select the one time payment and then add to cart, the options should show up in the next screen, at least that's how it is for me. This is something FI added recently.
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No offers. List price with the option to pay over time with monthly bill charges.
Actually in the Google fi app I do see the offer of $500 off on S25. I guess if I still order the phone either I will be charged this $500 later or I will lose the promotion of 50% off on unlimited plan.
The problem is even if I want to, I will not be able to move to a flexible plan at this moment because in Google fi the plan can only be changed at the end of the billing cycle which is middle of the next month for me.
you would need to cancel that offer before you can get another offer.
I just did that and I still can't get the offer, probably because the offer doesn't cancel until Feb 26.
Now they tell me I can add another person to get this deal.
You can't have another offer ongoing and get this deal.
I tried to change plans as instructed by the customer support, but now the plan won't change until Feb 26, so the discount will not be available until Feb 26, which this $600 off will be gone by then.
Arrrrgh
They said something about adding another member and I should get the offer then, but A) I don't want to add another member, 2) I don't trust their advice since they were wrong when I highlighted the offer won't change until the end of Feb and they said that won't be an issue - which it is
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What do you guys think? Is it worth switching to FI? Pls guide and thanks in advance.
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