Amazon eGift cards purchased at bestbuy.com in December 2024 may not work $200

I went through Amazon customer service route asking when my eGift card was redeemed, they refused to provide that even after I sent in the proof that I am the purchaser of the eGift card. Then I sent an email to Amazon CEO's office asking for redemption date again. As I read online, that email used to be processed by a different team a year ago. But it turned out not anymore. I did receive a response, but unfortunately the response was from the same outsourced regular customer service. Here is what it says:

--- Upon checking, this gift card has been claimed and used by someone other than the intended recipient.
I'm not able to resend the gift card or refund the order.
For confidentiality reasons, I'm unable to explain further about the gift card claimed account or when it was claimed. ---

This is very odd. From what I read on Reddit and other sites, previously Amazon usually shared the redemption date with the gift card purchaser though they did not reveal which account. When I had issues with other gift cards such as Walmart and Wholefoods, I was always provided with the redemption/usage date information. Why would Amazon want to hide redemption date now?

The Consumer Rights Act 2015 states that I have the right to be informed. It appears that 2025 is the year that rich people and rich enterprises can be above the law.

Don't even think they will do anything for you, trust me, they are told to just say NO and repeat the same nonsense when you email them, does not matter where you send the email it will all go back to the same overseas group but they will call them selves something else. how do I know? I was screwed by them out of $500 in them sending me worthless amazon gift cards by THEM!!! that should have taken 1-2 days to fix, NOPE.. no one could care less, they tried to tell me the g/cards were used but all of them were not even activated by guess who,, Amazon directly. I took about 4 weeks and dozens of emails , calls, hours, etc, applying all sorts of external pressure on them and then they barely took care of it. They could care less and if you do a c/back there system is programmed to close your account(most will not car ebut if you have your whole eco system(data, photos. etc) in prime then your sh*t out of luck!).. Nice company, pure cr*p! Trust me , don't bother with Amazon your going to just be told to pound sand over and over. i would bark up the tree of best buy but there C/S has gone to sh*t also the past 2 years and it's terrible as well! Amazon thinks they are doing you a favor when you buy something from them now! Here is another thing they did to me during the holidays , they delivered my $350 item to the wrong address, I had photos of where the amazon worker delivered it to from when they took the delivery photo and legit photos of my place on my account. the two were night and day different, they could care less. they told me to pound sand, go get a police report but the Police won't do a report for the incompetence of amazon workers giving your package to some one else in error, that's not theft, illegal to even do a p/report for this. So again pound sand... I learned from this to NEVER use gift cards on large purchases on amazon as you will have ZERO recourse in this situation I was in. Thankfully after about a week someone I guess around my streets actually dropped off the package to my house , no idea where it was at but if they were not honest they would have had a very nice Panasonic 4k player that costs almost $400... oh, then if you do manage to get a p/report then they will tell you it's the wrong format and lie.. This is all over Reddit by so many consumers as they do it to everyone so that they do not have to replace anything if it's there mistake... Real nice company Jassy!