expiredphoinix | Staff posted Jun 10, 2025 03:34 PM
Item 1 of 4
Item 1 of 4
expiredphoinix | Staff posted Jun 10, 2025 03:34 PM
$36.50*: 2-Pack ARRIS Surfboard mAX W121 Tri-Band Mesh WiFi 6 System at Amazon
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Their app is garbage, and it is REQUIRED for set-up. Took easily 100 (no exaggeration) tries between 3 different phones to get a single unit set up. And after all that, the unit dropped connection over and over (probably DOA). Tried getting a second set up, same experience only that it took maybe 30+ tries (I was getting incredibly fast at going through app setup, I had all the button presses and locations completely memorized at this point because of constant failing process). ALSO dropped connection and basically couldn't stay on for more than 3 mins without restarting itself. I thought, maybe it is updating in background, but checked in after a few hours and it was still failing every few minutes. Tried restarting it and rebooting manually so many times but nothing could save it from itself. Okay, maybe that set of 2 was DOA, so I open the other set. SAME thing, 2 dozen attempts to set up router through app and I got it running, same doo-doo reliability and inability to stay on and connected. At that point I returned all 4 units and swore off Arris/motorola/surfboard routers. (Modems still seem to be okay though, I've had 4 of those through the years and all lasted and did their job, no idea about latest ones though)
Also, unrelated to the trash-tier-quality of the W121 set of light-up WIFI bricks, when I returned the 4 units, Amazon mistook the two boxes (with 2 each inside) as being the set of two and only credited me for one of the sets being returned. I had to fight with them about package weight to get them to credit the other one since I guess they don't even really look at returns, just mark them and ship them off to some warehouse to be sold as "refurb or used" but actually are reselling untested e-waste essentially.
Not worth it even at this price. Arris makes garbage routers.
Their app is garbage, and it is REQUIRED for set-up. Took easily 100 (no exaggeration) tries between 3 different phones to get a single unit set up. And after all that, the unit dropped connection over and over (probably DOA). Tried getting a second set up, same experience only that it took maybe 30+ tries (I was getting incredibly fast at going through app setup, I had all the button presses and locations completely memorized at this point because of constant failing process). ALSO dropped connection and basically couldn't stay on for more than 3 mins without restarting itself. I thought, maybe it is updating in background, but checked in after a few hours and it was still failing every few minutes. Tried restarting it and rebooting manually so many times but nothing could save it from itself. Okay, maybe that set of 2 was DOA, so I open the other set. SAME thing, 2 dozen attempts to set up router through app and I got it running, same doo-doo reliability and inability to stay on and connected. At that point I returned all 4 units and swore off Arris/motorola/surfboard routers. (Modems still seem to be okay though, I've had 4 of those through the years and all lasted and did their job, no idea about latest ones though)
Also, unrelated to the trash-tier-quality of the W121 set of light-up WIFI bricks, when I returned the 4 units, Amazon mistook the two boxes (with 2 each inside) as being the set of two and only credited me for one of the sets being returned. I had to fight with them about package weight to get them to credit the other one since I guess they don't even really look at returns, just mark them and ship them off to some warehouse to be sold as "refurb or used" but actually are reselling untested e-waste essentially.
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