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popular Posted by OliveFog741 • Last Thursday
popular Posted by OliveFog741 • Last Thursday

T-Mobile retention offer for existing customers: $10 off today and $10 bill credit for 6 months after

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T-Mobile is offering existing customers up to $20 back today, and $20 in bill credits for 6 months, depending on your plan. The link describes the deal in detail. For me, I called T-Mobile and told them I was thinking of switching carriers. They offered me $10 off today, and a $10 bill credit for the next 6 months.

https://www.phonearena.com/news/t...g_id170263
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Deal Details
Community Notes
About the Poster
T-Mobile is offering existing customers up to $20 back today, and $20 in bill credits for 6 months, depending on your plan. The link describes the deal in detail. For me, I called T-Mobile and told them I was thinking of switching carriers. They offered me $10 off today, and a $10 bill credit for the next 6 months.

https://www.phonearena.com/news/t...g_id170263

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282 Comments

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Last Friday
3,224 Posts
Joined Mar 2006
Last Friday
eduardmc
Last Friday
3,224 Posts
I got $80 one time credit. Sucks
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1
Last Friday
4,720 Posts
Joined Sep 2005
Last Friday
ugabuga
Last Friday
4,720 Posts
Guess I will try this in a few mins. My plan went up $20 several months ago. Now 9 lines costing me money out of pocket
Last Friday
18,110 Posts
Joined Sep 2003
Last Friday
chaoss
Last Friday
18,110 Posts
Update

Asked the rep for my port out id, she countered with $10 off for 6 months.

I asked if there was a $20 offer and she said no. After a few minutes, she said since I have go 5g plus she can do $20 off for 12 months.


Thanks !
Last Friday
5 Posts
Joined Dec 2014
Last Friday
Vjiam
Last Friday
5 Posts
Thank OP. Received $100 instant credit instead of month credits.
Last Friday
232 Posts
Joined Jul 2011
Last Friday
mc2157
Last Friday
232 Posts
any suggested phrases to use? On the chat function with them now to try and be successful. Fingers crossed
Last Friday
1,063 Posts
Joined Apr 2007
Last Friday
bluewing
Last Friday
1,063 Posts
$15 one time credit only, no monthly credit.
Last Friday
2 Posts
Joined Jan 2016
Last Friday
kandaii69
Last Friday
2 Posts
Took about a half hour on chat 😭 but did work. Thanks OP

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Last Friday
232 Posts
Joined Jul 2011
Last Friday
mc2157
Last Friday
232 Posts
"We wouldn't want you to go but I can help with that. Let me take a quick look at the account to make sure canceling won't impact anything negatively. While I do that, I might ask a few questions because sometimes there are options worth checking before we provide you the steps on generating a transfer PIN."

Shoot. looks like they won't do it for me. I'm asking for the "port out ID in case I want to go."

EDIT:

"I understand your concerns. Before we proceed with the cancellation, I would like to offer you a $10 discount per month for the next 6 months, which totals a savings of $70. This is our way of showing that we value you and would love to keep you as a customer. Would you be interested in taking advantage of this offer?"

"Can you do better than that?"

offered $100 instant credit in addition to the $10/month for 6 months. thanks op!
Last edited by mc2157 July 11, 2025 at 07:15 AM.
Last Friday
30 Posts
Joined May 2010
Last Friday
ckpicker
Last Friday
30 Posts
I got $10 off for 6 months.
Last Friday
493 Posts
Joined Apr 2009
Last Friday
Peterpan76
Last Friday
493 Posts
Just chatted with them. Offered me $10 now and $10 for the next 6 months.

Easy money saved.
Last Friday
419 Posts
Joined Dec 2013
Last Friday
citybreakdancerman
Last Friday
419 Posts
Quote from eduardmc :
I got $80 one time credit. Sucks
???

Thats awesome.

So ungrateful lol

edit: I got $10 off now, plus $10 for the next 6 months totaling $70. Thanks OP!
Last edited by citybreakdancerman July 11, 2025 at 07:43 AM.
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Last Friday
16 Posts
Joined May 2016
Last Friday
thakidfrombk
Last Friday
16 Posts
Wow, thank you for posting this. I told them I've been having spotty service for a few weeks and wanted my account info so I can switch. I got $100 up front and $20 a month for 1 year going forward.
Last Friday
44 Posts
Joined Sep 2021
Last Friday
HilariousCheetah106
Last Friday
44 Posts
I logged in to Tlife but don't see virtual chat option. Where is it?
Last Friday
11 Posts
Joined Oct 2013
Last Friday
Boisadog
Last Friday
11 Posts
I got $260 off for a simple T life app rep talk. I said some thing like I am thinking about switching to Google Fi. They ask why. I said Bill cost. That's it.

Their message:
"Thank you for your patience. We understand how important it is to manage your bills effectively. Upon checking on our end, I can confirm that your current plan is one of the most premium options we offer here at T-Mobile. However, we are unable to make changes to the plan at this time, as it is associated with a promotion of $1,000 off with Trade on Go5G Plus/Next.
I understand you're ready to cancel, and I can take care of that. Before I do, I noticed your account qualifies for a $20/month discount for 12 months - plus an extra $20 today - saving you $260 total.
Would you like for me to do that now?"

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Last Friday
44 Posts
Joined Sep 2021
Last Friday
HilariousCheetah106
Last Friday
44 Posts
Quote from arbitrager :
Took 8 minutes, but that was easy. All in T-Life app chat. $10 credit today, plus another $10 credit for each of next 6 months!

Where is the chat option in Tlife app?

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