Home Depot has
LG 30" 6.9 cu ft Smart ThinQ Freestanding InstaView Double Oven 5 Burner Gas Range w/ ProBake Convection (Stainless Steel, LDGL6924S) on sale for $1398 - $100 buy more discount =
$1298 (price shown in cart). Appliance delivery is $39.
Thanks to Deal Hunter
JuJuFrankenbean for sharing this deal.
Note: The optional standard installation kit and installation are $69.98 (select during checkout).
Features:
- ProBake Convection with air fry
- ThinQ Technology with ThinQ Care and ThinQ app
- UltraHeat 20K BTU burner for rapid boiling and true simmering
- Enjoy multifunctional versatility with air fry and air sous vide cooking modes
- Speed clean your oven with the EasyClean cycle or use the self-clean for a deep clean
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Does anyone have this and care to comment? I like the idea of cooking two dishes at different temperatures, but it sounds like the top compartment heats unevenly according to several reviews.
i have an electric LG double oven and it's had nothing but issues. it's only 2 years old, but i might be throwing it out and getting a new one. maybe the gas models are better, but i'll never ever get another non-television LG device again. LG and Samsung make good tvs and cell phones, but horrible appliances.
Most of the time we still use the bottom oven as pan storage, but even then its still superior than that weird floor level drawer.
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Seriously, I can not STRESS this enough!
07/09 – Placed Order for range, microwave, and dishwasher.
07/14 – Delivery date
• A handyman that I hired to install the appliances arrived at approximately 11 AM and removed the old range, microwave, and dishwasher. The dishwasher does not have a separate water shutoff, which requires turning off the entire house.
• Order was delivered at approximately 3 PM during a thunderstorm. The range and dishwasher were unpacked, but not in boxes. The microwave was in a box. Advised the delivery crew that I had a concern with the range and dishwasher being soaking wet. The delivery crew did not speak English. Called Home Depot and they stated to dry the appliances and install them, and call them if there was an issue.
• To restore water to the house, the handyman started to install the dishwasher first. Upon completion of the dishwasher installation, it was noted that the dishwasher's toe kick was missing and not delivered. Called Home Depot to inquire about the toe kick. Home Depot connected me with GE. GE stated the toe kick was on backorder and was not available for 6 to 8 weeks. Called Home Depot back, explained the toe kick was not available. Home Depot arranged to have a new dishwasher delivered.
• The dishwasher could not be left in place, as the missing toe kick performs as a cover plate, covering the exposed electrical components on the bottom of the dishwasher.
• Handyman and I drove to Home Depot Skyline to get parts to install a local water shutoff for the dishwasher. The dishwasher was removed, and a water shutoff was installed. Restored water to the house. It was now approximately 7 PM, the handyman left due to the time, and could not install the range and microwave.
• Approximately 7:30 PM, the delivery drivers showed back up without notice and delivered the missing toe kick.
07/15
• Called Home Depot, advised them that the toe kick was delivered late yesterday afternoon, and to cancel the replacement dishwasher.
• The Home Depot rep apologized for the confusion and advised that they would issue a $150.00 partial refund due to their mistakes.
• Called Handyman and advised toe kick was delivered late last night, asked if he could come back sometime today to finish the install.
• The handyman could not come today, but could come back tomorrow.
07/16 – Handyman returned. Installed dishwasher, range, and microwave without issue. Used the appliances without issue.
07/17
• Woke up in the morning and noticed the red "hot light" was still on the range's cooktop.
• The range had been off for over 12 hours and was cold.
• Called Home Depot, Home Depot stated they would send a technician out to diagnose the issue on 07/19 to determine if the range could be repaired or if it required replacement.
• Received an email from Home Depot. The email states a delivery agent service call and lists the model number of the range. JBS86SPSS. See email 1.
07/19 (Saturday 1)
• The Delivery crew arrived with my expectation of repair/replacement of the range.
• The delivery crew did not speak English.
• The delivery crew arrived with a replacement dishwasher that was canceled on 07/15.
• The delivery crew called their dispatch, who spoke English, and I explained the whole story to dispatch. Dispatch stated there was nothing Home Depot could do as it was past the 48-hour return period, and that I had to go through GE for a repair.
• I asked dispatch if that was true, then why was a service call set up specifically for the range, with the service call email showing the range's model number?
• Dispatch stated they could not see this email and that they had no idea why somebody would schedule me for a repair of the range.
• I asked dispatch if I could forward them the received email, and I was told no.
• Dispatch gave me a phone number for GE to call.
• I called the provided number, and it was the wrong number.
• I had to search for the correct number on Google.
• Called GE at the correct number and was told their service department was closed and to call back Monday.
07/21-07/22
• Multiple calls to GE. GE advised that they can only schedule a repair Monday through Friday, 9 to 5.
• I advised GE that this was impossible, as I am unable to take time off work for a repair, and asked for a weekend appointment.
• GE stated no weekend appointment, only weekdays.
• Again, advised GE that this was not possible and stated that the owner's manual does not indicate that they do not service appliances on weekends, and that had I known that, I would not have purchased the range.
• Asked GE if they could offer one of their repairers more money for a weekend repair, but I was told no.
• Asked GE if I could offer one of their repairers more money for a weekend repair, out of pocket, and was again told no.
• Advised GE that the owner's manual states I can bring the range to a service location, asked GE where the closest service location was so that I could put the range in my truck and bring it to them on a Saturday.
• GE stated there is no service location in this area, and that the owner's manual contains "boiler plate" language.
• No resolution with GE, they are unable to honor their warranty on the weekends, and only have a weekday warranty.
• Called Home Depot to explain the problem. Home Depot stated there was nothing they could do, and recommended I call the store manager for the Skyline store.
07/23 – Spoke with Angel, AM, via phone. Explained everything. Angel stated he would repair or replace the unit, and he would call me back the next day with details.
07/24 – No call from Angel. Called Home Depot Skyline, Angel was not working, but would be in the next day.
07/25
• Drove to Home Depot and spoke with Angel.
• Angel asked if I would like to repair or replace the range.
• I told Angel I am okay with having it repaired as long as they can get it done in 1 visit, and do not have to come back multiple times.
• Angel spoke with Tanya Aparis. Tanya scheduled a home visit for 08/02 for range repair. See email 2
08/01 – Did not receive a call or email stating when the technicians would arrive on 08/02. Called Angel. Angel called somebody and then called me back, stating the technicians would be here between 10 AM to 2 PM.
08/02 (Saturday 2)
• Delivery drivers arrived at 1:30.
• Delivery drivers stated they were not technicians and could not repair the range, but were there to verify the hot light was on.
• These delivery drivers did speak some English.
• I told the delivery drivers that somebody else was already here on 07/19 to confirm that the hot light was on and asked them why they were here to do the same thing, and not to repair the range as promised by Angel and scheduled by Tanya.
• The delivery drivers did not have an answer and called dispatch.
• Advised dispatch that somebody was already here on 07/19 to confirm the defect, and that the purpose of this inspection was to repair or replace the range.
• Dispatch stated there was nothing they could do and to call GE.
• I asked dispatch if I had to call GE to get this repaired, what was the point of the 07/19 inspection and today's reinspection?
• Dispatch did not have an answer.
• Called Home Depot to speak with Angel, Angel was not working today.
• Checked credit card. Did not receive $150.00 partial refund that was promised on
07/15.
• Drove to Home Depot. Spoke with Berrinthia in customer service and store manager Kyle. Berrinthia and Kyle agreed on a replacement range. Told me to call Ronda Westmore? appliance contact on Monday to schedule delivery of new and pickup of old. 877-961-6683
08/04
• Called the number provided by Berrinthia, asked for Rhonda. The agent does not know who Ronda is. Spoke with Donna. Donna stated I need to call GE. Explained to Donna that I already went through all this and that Kyle, Manager at Skyline HD stated he would replace the oven. Donna stated there was nothing she could do, and would call Kyle, Angel or Berrinthia to try to get answers for me. Donna stated she called HD and spoke with Charles. Donna stated Angel was out at lunch and that Charles would speak with Angel and then call me back. Spent approximately 1 hour on the phone with Donna.
• Drove to Home Depot, spoke with Angel. Angel stated they would take the range back even though it would be a "hit" to the store. Angel scheduled pickup of old range for 08/09 at 11 AM.
08/09
11 AM comes and goes, no work from home depot. Call store. Store says all trucks are out and do not know when people will be by to pick up the range. Ask store what was the point of scheduling and appointment for 11 AM only to be told on this day that there was no ETA. Customer service rep had no answer.
1 PM, Home depot comes and picks up the range, follow the employees back to the store. Wait in the returns line to have the refund processed. Customer service rep states they can not refund to my original payment method and must mail a check. Ask CSR why, no answer. Confirm with CSR that my name and mailing address are correct for the check.
08/21 – Refund check delivered. No last name on the check, only first name. Call Home Depot, explain to multiple people that the check can not be deposited. Employees asked if "I could try". Explained to employees that no, that is now how banks work.
08/22 – Now spoke with "book keeper", who explained they will fix my check and mail it. Asked the bookkeeper if they could mail the check fedex, UPS, or USPS priority with tracking just so I know when to expect it. The bookkeeper said they don't know, but will do what the system allows them to do. Asked about interest because of Home Depots mistakes. The bookkeeper laughed at me. Explained to book keeper that Home Depot owes me $1,100.00, and that if I went to the store to take the same amount of money out of the cash drawer, they would have me arrested, but if Home Depot owes me money, they can take their time. The bookkeeper laughed at me again and said it's store policy.
09/03 - Still no check.....
Nice try tho.
If I go to Home Depot and take $1,100 out of a cash drawer, they would have me arrested for theft. When it's the other way around, it's "Company Policy".
Fark Home Depot appliances.....
seriously, i can not stress this enough!
07/09 – placed order for range, microwave, and dishwasher.
07/14 – delivery date
• a handyman that i hired to install the appliances arrived at approximately 11 am and removed the old range, microwave, and dishwasher. the dishwasher does not have a separate water shutoff, which requires turning off the entire house.
• order was delivered at approximately 3 pm during a thunderstorm. the range and dishwasher were unpacked, but not in boxes. the microwave was in a box. advised the delivery crew that i had a concern with the range and dishwasher being soaking wet. the delivery crew did not speak english. called home depot and they stated to dry the appliances and install them, and call them if there was an issue.
• to restore water to the house, the handyman started to install the dishwasher first. upon completion of the dishwasher installation, it was noted that the dishwasher's toe kick was missing and not delivered. called home depot to inquire about the toe kick. home depot connected me with ge. ge stated the toe kick was on backorder and was not available for 6 to 8 weeks. called home depot back, explained the toe kick was not available. home depot arranged to have a new dishwasher delivered.
• the dishwasher could not be left in place, as the missing toe kick performs as a cover plate, covering the exposed electrical components on the bottom of the dishwasher.
• handyman and i drove to home depot skyline to get parts to install a local water shutoff for the dishwasher. the dishwasher was removed, and a water shutoff was installed. restored water to the house. it was now approximately 7 pm, the handyman left due to the time, and could not install the range and microwave.
• approximately 7:30 pm, the delivery drivers showed back up without notice and delivered the missing toe kick.
07/15
• called home depot, advised them that the toe kick was delivered late yesterday afternoon, and to cancel the replacement dishwasher.
• the home depot rep apologized for the confusion and advised that they would issue a $150.00 partial refund due to their mistakes.
• called handyman and advised toe kick was delivered late last night, asked if he could come back sometime today to finish the install.
• the handyman could not come today, but could come back tomorrow.
07/16 – handyman returned. installed dishwasher, range, and microwave without issue. used the appliances without issue.
07/17
• woke up in the morning and noticed the red "hot light" was still on the range's cooktop.
• the range had been off for over 12 hours and was cold.
• called home depot, home depot stated they would send a technician out to diagnose the issue on 07/19 to determine if the range could be repaired or if it required replacement.
• received an email from home depot. the email states a delivery agent service call and lists the model number of the range. jbs86spss. see email 1.
07/19 (saturday 1)
• the delivery crew arrived with my expectation of repair/replacement of the range.
• the delivery crew did not speak english.
• the delivery crew arrived with a replacement dishwasher that was canceled on 07/15.
• the delivery crew called their dispatch, who spoke english, and i explained the whole story to dispatch. dispatch stated there was nothing home depot could do as it was past the 48-hour return period, and that i had to go through ge for a repair.
• i asked dispatch if that was true, then why was a service call set up specifically for the range, with the service call email showing the range's model number?
• dispatch stated they could not see this email and that they had no idea why somebody would schedule me for a repair of the range.
• i asked dispatch if i could forward them the received email, and i was told no.
• dispatch gave me a phone number for ge to call.
• i called the provided number, and it was the wrong number.
• i had to search for the correct number on google.
• called ge at the correct number and was told their service department was closed and to call back monday.
07/21-07/22
• multiple calls to ge. ge advised that they can only schedule a repair monday through friday, 9 to 5.
• i advised ge that this was impossible, as i am unable to take time off work for a repair, and asked for a weekend appointment.
• ge stated no weekend appointment, only weekdays.
• again, advised ge that this was not possible and stated that the owner's manual does not indicate that they do not service appliances on weekends, and that had i known that, i would not have purchased the range.
• asked ge if they could offer one of their repairers more money for a weekend repair, but i was told no.
• asked ge if i could offer one of their repairers more money for a weekend repair, out of pocket, and was again told no.
• advised ge that the owner's manual states i can bring the range to a service location, asked ge where the closest service location was so that i could put the range in my truck and bring it to them on a saturday.
• ge stated there is no service location in this area, and that the owner's manual contains "boiler plate" language.
• no resolution with ge, they are unable to honor their warranty on the weekends, and only have a weekday warranty.
• called home depot to explain the problem. home depot stated there was nothing they could do, and recommended i call the store manager for the skyline store.
07/23 – spoke with angel, am, via phone. explained everything. angel stated he would repair or replace the unit, and he would call me back the next day with details.
07/24 – no call from angel. called home depot skyline, angel was not working, but would be in the next day.
07/25
• drove to home depot and spoke with angel.
• angel asked if i would like to repair or replace the range.
• i told angel i am okay with having it repaired as long as they can get it done in 1 visit, and do not have to come back multiple times.
• angel spoke with tanya aparis. tanya scheduled a home visit for 08/02 for range repair. see email 2
08/01 – did not receive a call or email stating when the technicians would arrive on 08/02. called angel. angel called somebody and then called me back, stating the technicians would be here between 10 am to 2 pm.
08/02 (saturday 2)
• delivery drivers arrived at 1:30.
• delivery drivers stated they were not technicians and could not repair the range, but were there to verify the hot light was on.
• these delivery drivers did speak some english.
• i told the delivery drivers that somebody else was already here on 07/19 to confirm that the hot light was on and asked them why they were here to do the same thing, and not to repair the range as promised by angel and scheduled by tanya.
• the delivery drivers did not have an answer and called dispatch.
• advised dispatch that somebody was already here on 07/19 to confirm the defect, and that the purpose of this inspection was to repair or replace the range.
• dispatch stated there was nothing they could do and to call ge.
• i asked dispatch if i had to call ge to get this repaired, what was the point of the 07/19 inspection and today's reinspection?
• dispatch did not have an answer.
• called home depot to speak with angel, angel was not working today.
• checked credit card. did not receive $150.00 partial refund that was promised on
07/15.
• drove to home depot. spoke with berrinthia in customer service and store manager kyle. berrinthia and kyle agreed on a replacement range. told me to call ronda westmore? appliance contact on monday to schedule delivery of new and pickup of old. 877-961-6683
08/04
• called the number provided by berrinthia, asked for rhonda. the agent does not know who ronda is. spoke with donna. donna stated i need to call ge. explained to donna that i already went through all this and that kyle, manager at skyline hd stated he would replace the oven. donna stated there was nothing she could do, and would call kyle, angel or berrinthia to try to get answers for me. donna stated she called hd and spoke with charles. donna stated angel was out at lunch and that charles would speak with angel and then call me back. spent approximately 1 hour on the phone with donna.
• drove to home depot, spoke with angel. angel stated they would take the range back even though it would be a "hit" to the store. angel scheduled pickup of old range for 08/09 at 11 am.
08/09
11 am comes and goes, no work from home depot. call store. store says all trucks are out and do not know when people will be by to pick up the range. ask store what was the point of scheduling and appointment for 11 am only to be told on this day that there was no eta. customer service rep had no answer.
1 pm, home depot comes and picks up the range, follow the employees back to the store. wait in the returns line to have the refund processed. customer service rep states they can not refund to my original payment method and must mail a check. ask csr why, no answer. confirm with csr that my name and mailing address are correct for the check.
08/21 – refund check delivered. no last name on the check, only first name. call home depot, explain to multiple people that the check can not be deposited. employees asked if "i could try". explained to employees that no, that is now how banks work.
08/22 – now spoke with "book keeper", who explained they will fix my check and mail it. asked the bookkeeper if they could mail the check fedex, ups, or usps priority with tracking just so i know when to expect it. the bookkeeper said they don't know, but will do what the system allows them to do. asked about interest because of home depots mistakes. the bookkeeper laughed at me. explained to book keeper that home depot owes me $1,100.00, and that if i went to the store to take the same amount of money out of the cash drawer, they would have me arrested, but if home depot owes me money, they can take their time. the bookkeeper laughed at me again and said it's store policy.
09/03 - still no check.....
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