Helium Mobile Zero Plan: 100 Talk, 300 Texts + 3GB Data Per Month Expired

In the previous thread someone posted in the WIKI
if that's still valid or not.

When they recently announced no longer needing location services to be on, they did add a requirement that you use some data each month.

I bring this up because some of us would be on this plan only for a backup phone not normally used (like me).

So here is my first month of experiencing this new requirement.
The first couple of months on the plan I've had the phone not using it at all with location services on.
Once I started with this new twist I have no idea how but with virtually no use my data usage in the app states I've used 2.3GB out of 3. But I cannot get data to work now. I contacted them and they claim I ran out of data. But the meter has said 2.3GB usage for 2 weeks. It never updated higher and I do not use the phone. Plus I keep wifi on except for the first day, in order to use some data for only a few minutes.

So something is not jiving. They claim the stats may not be up to date, but they def should have been reflected properly by now (I would expect). Since I have no prior data usage, maybe they just have a bad tracking system...

Meanwhile they sent me 2 emails warning me no data was used and I needed to use data or I would lose the plan. When I inquired about these warnings each time, they claimed they were just sent in error the first time and they not only claimed the same thing the second time, but they also said they sent the same warning to everyone on the zero plan in error.
I find that very hard to believe.

So time will tell whether my data works properly or at all in my next cycle (when I should be replenished to 3GB available again). Or if my account gets canceled due to not using data, even though the CSR said I used all of my 3GB.

With the way things went this month, I feel like anything could happen, including losing my account and having to start all over with a new number.

If anyone has had weird stuff happening like this (under the new data usage requirement) please chime in.

My wife signed up for a Zero account a few days ago and had to upload her selfie and image of DL only to be notified by Helium that the company wasn't currently providing SIM cards for Zero accounts. Checking the Status Page for Helium confirms that "Temporary Unavailability" started Oct. 23. Helium is still providing eSIMs for all subscribers.

From heliummobile.statuspage.io

Update - We are continuing to work on a fix for this issue.
Oct 23, 2025 - 15:29 PDT
Identified - Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected.

We are working to restock availability as soon as possible.
Oct 23, 2025 - 12:49 PDT

Tuesday Nov. 11 UPDATE: At about 6:00pm ET Helium sent me an email stating, "Incident Resolved...Physical SIM cards are now available again. Thank you for your patience." My wife ordered a SIM and received confirmation number/email.