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The newer versions (model SV47) that Costco sells seem to have less issues so far.
I have personally purchased both the refurb v15 (direct from Dyson, failed after 8 months) and Costco v15, and have come to the above conclusions. Let my cost be your gain. Good luck...
If you are choosing between the refurbished eBay and new Costco option, get the Costco one. I tried eBay and went through the return process twice - the first one's motor wouldn't start reliably and the second had a cracked body. The return process is relatively simple but the Dyson eBay customer support wouldn't respond reliably and in the end I had to use eBay customer service to get a refund. A giant headache and waste of time for me in the end.
Also the green laser on the Costco (i.e. new not refurbished) version seemed much better than my first eBay refurbished one - the angle was much wider. The refurbished ones came in different types of boxes - the first one was more similar to a retail/new box, and the second one seemed very much refurbished.
Anyway that is my 2c - a lot of people are perfectly happy with their eBay refurbished versions, but after the second time for me I decided to pay the Costco premium. At $500 I would say this is good value.
Costco has changed their return policy on these models. It's 90 returns only. Look under warranty and services on the webpage of this model. I know this because mine broke and I bought it before this change.
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Costco has changed their return policy on these models. It's 90 returns only. Look under warranty and services on the webpage of this model. I know this because mine broke and I bought it before this change.
Costco has changed their return policy on these models. It's 90 returns only. Look under warranty and services on the webpage of this model. I know this because mine broke and I bought it before this change.
Costco has changed their return policy on these models. It's 90 returns only. Look under warranty and services on the webpage of this model. I know this because mine broke and I bought it before this change.
This kind of stuff makes me incredibly weary of buying future Dyson products
Costco has changed their return policy on these models. It's 90 returns only. Look under warranty and services on the webpage of this model. I know this because mine broke and I bought it before this change.
I think you may be confusing Costco's return policy with the Manufacturer's Warranty. Costco's return policy on this item, I think is 90 days, but the Costco app says, 2 year warranty and lifetime Dyson support.
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See exhibit A: https://www.reddit.com/r/dyson/co...w_seconds/
See exhibit B:
https://www.ifixit.com/Answers/Vi...indicators
Exhibit B references another source: https://community.dyson
The newer versions (model SV47) that Costco sells seem to have less issues so far.
I have personally purchased both the refurb v15 (direct from Dyson, failed after 8 months) and Costco v15, and have come to the above conclusions. Let my cost be your gain. Good luck...
Also the green laser on the Costco (i.e. new not refurbished) version seemed much better than my first eBay refurbished one - the angle was much wider. The refurbished ones came in different types of boxes - the first one was more similar to a retail/new box, and the second one seemed very much refurbished.
Anyway that is my 2c - a lot of people are perfectly happy with their eBay refurbished versions, but after the second time for me I decided to pay the Costco premium. At $500 I would say this is good value.
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- 2nd Year Warranty
- Free Technical Support - Step-By-Step Instructions, Troubleshooting & More
- 90 Day Return Policy
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