Even better: use promo code GIFT100 to get a $100 gift card -----------
THIS INFO ABOUT 1.2TB DATA CAPS IS OUTDATED AND AS OF 2025 NO LONGER APPLIES TO NEW PLANS
All new plans come with unlimited data regardless of region
You can remove the mobile line during checkout, but cannot remove peacock.
Existing customers can sign up for this as well.
Instructions: Don't log in initially, then look up your address, then choose add another account.
Then continue towards the end and on the screen where it has you sign up for an account, choose login instead. You can complete the order now.
Afterward, make sure you cancel your old account, and return equipment.
Otherwise you'll be billed for two accounts concurrently.
Existing user and want this deal see MORE instructions here: https://slickdeals.net/forums/showpost.php?p=
Existing user can setup a new line to existing address by logging off, selecting plan, inputing address, and selecting "No, I want to create my own additional account at this address", proceed with further steps, then using phone number linked to current account to prompt login to existing profile.
At this point you should be able to pay for service and it should generate a new line of internet to your existing address, which also automates a termination of old account 2 weeks from date of sign up.
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This is not fiber internet! Same old coax. Very asymmetric connection with 1gbps down but only 40mbps up
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Xfinity Internet is powered by fiber and connected to premises by coaxial cable
One drawback to this is upload and download speeds are not symmetric - the headline advertised speed is the download speed, but upload speeds are typically significantly lower. For example, looking at the Broadband Facts of the 1 Gig plan in my area, they specify typical download speed at 1170 mbps and typical upload speed at 117 mbps. In the past in different areas, I've seen advertised typical upload speeds as low as 20-40 mbps.
That may be perfectly fine for many people, in which case this is a good deal. But make sure to take a look at the upload speed for your area and confirm that it's fast enough for your needs.
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Interesting, so then they've decided to play the "up to 100mbps" speeds for mid-splits instead of gathering information from the headend where they can display actual speeds per home when you're signing up. I'm mid-split, and i'm 100mbps max, but i'm also not a test market where they'd trial the higher upload speeds so that would explain why some get it and some don't. But guessing from a marketing standpoint, they can only claim "up to 100mbps" where available. Even their modem page says this.
There isn't, that's not how this provisioning stuff works. The headend and node setup requires you to either have it turned on or off, that's it. If your house and the one next to you are on the same node, they can't have different provisioning rules. If someone told you you were in say a mid-split market but you weren't getting those speeds, someone told you the wrong info, likely a dweeb on the CS side who just wants to sell and get you off the phone/out of the store. I've been lied to before, then get to level 2 tech and get all the correct info.
XFi Complete is a service code, not a service tier. Completely different things. They used to only offer unlimited data, advanced security, prioritized network (yes, that's a thing) and so on to the upper tier customers who paid the extra $30 for XFi Complete but that was all managed by service codes.
Correct, because zip codes can cover many different franchises (my zip alone covers more than 8 different franchises, and at my company one zip can cover well over 20). In order to know for sure, it has to be based on the address. My neighborhood was turned on to mid-split earlier this year but the neighborhood across the main street was not. Same zip, same headend, different franchise and different serviceable codes. Again, CS not the place to get this information. level 2 tech support, yes. And all of this is either turn on or off for your house, no grey.
15+ years, never seen any cable company do it.
Correct, xfi complete was an upgraded service code over their base gateway where it included everything I mentioned above. If you had that and used your own modem, you lost the benefits. They and other companies have since moved away from that and now offer unlimited data as a separate service code that can be applied regardless of device used. Any of the newest offers they've put out in the last year or two are like this and you can upgrade to them as long as you don't have some weird legacy codes that prevent it. for example, I got a new 'contract' last year without unlimited data and this year went in and re-did my services to get it. Price went down $20, no fees, unlimited data active on my account, still using my own modem.
Already explained this twice, xfi complete was separate and completely different than today's offerings.
My advice to everyone, go negotiate your services at least once a year when new offerings come out and see what they offer. It's stupid, but the rate at which Comcast is struggling to keep up with the changing times is asinine. Again, said it numerous times already, been in this industry 15+ years and have seen a lot. Comcast is very much behind in the times with certain aspects of their business and they're struggling to keep up. They got caught wiht their pants down thinking "we're a monopoly with no real competition" and now that's not true in a good part of the nation and they're scrambling to setup proper retention, loyalty, and value statements for their base.
Xfinity is the only company that bills you for services for the next month. My utilities and water bills are billed to me AFTER usage.
So now I have 2 xfinity accounts with 2 bills ($65.00) and ($50.00) and I already had submitted a request to have the old account cancelled.
.
I also use my own equipment and didn't have anything to return. I was told I would be refunded the entire future amount of $64 they just billed past my original cancelation date on 07Dec.
I chatted w/ online support to cancel the professional install and change to a self install. That was a mistake. Unfortunately, the rep cancelled "both" my current account and the newly created account. 2 hrs later, 1 chat rep and 6 phone reps, the 5th rep converted my current account to the "1000/1000 5 yr offer". Unfortunately, that resulted in losing the GC offer as that was tied to the new account that was cancelled. The 5th rep forwarded me to some other division and said they could reinstate the GC. 6th rep couldn't help, said his supervisor said I need to go into a store. I assume he was just trying to get of me...
I chatted w/ online support to cancel the professional install and change to a self install. That was a mistake. Unfortunately, the rep cancelled "both" my current account and the newly created account. 2 hrs later, 1 chat rep and 6 phone reps, the 5th rep converted my current account to the "1000/1000 5 yr offer". Unfortunately, that resulted in losing the GC offer as that was tied to the new account that was cancelled. The 5th rep forwarded me to some other division and said they could reinstate the GC. 6th rep couldn't help, said his supervisor said I need to go into a store. I assume he was just trying to get of me...
EDIT: Just got an email informing that it's pending
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The only other difference, is that I didn't get a new XB8 modem. I'm still using the XB7 I currently have/had.
If you have ordered 1Gbps you should certainly be eligible for XB8
Unrelated, but I signed up for the same package a few months back under wifes name. We got about 200mbps above the advertised download speed (1.2gbps), but the upload speed was way below. They advertised 120mbps upload, but we could only ever get around 40mbps and techs said it was a limitation of the area and line. Signed up for the new promo and now getting the full 120mbps upload speed, despite doing nothing different. It's all my own equipment, same stuff as last package promo.
As for the service, it's always been rock solid for me for 4-5 years I've been using them. We always get above the advertised download speed with no caps. The 1gig line is kind of useless, unless you do big downloads. I've had the 100mbps, 300mbps, 600mbps and now the 1gig package over the years. There's literally no difference in browsing speed, streaming, page load times, etc. The higher speeds are only good if you download large files often, like Steam games that are 20gb+ in size, or have a lot of people streaming at once. The 300mbps package is more than enough to handle 2-3 people streaming at once in HD and still be able to browse comfortably at the same time and still have headroom left over. A 1080p YouTube stream takes about 5-6mbps.
If you're tight on a budget, take advantage of the lower tiered speed package promos that go all the way down to 100mbps for $30/month, which is more than enough if you're single and just browse/stream. They even have a special package called Internet Essentials for $15/month for 75mbps, but you have to qualify based on a few types of gov assistance for the $15 package, just google xfinity essentials. Keep in mind, most areas you'll get slightly over the advertised download speeds. All the packages I've had that I've listed above always got faster download speeds than advertised.
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And I don't need any streaming serves... for I only steam 4k or 1080P using unethical websites where I do see any commercials.
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