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You need to select OK. You'll go to a checkout / confirmation page where you enter in the discount code before pressing submit. I was on the pro+ monthly plan with a discount and that's what I did.
I am debating whether I want to leave my legacy monthly $20 basic plan. I feel that a year later, there will be USmobile deal that I can transfer to, but it is making me nervous to leave this forever $20 deal. Anyone on the same boat?
if your device can support it, the enhanced speeds are great. i would have a hard time going back to basic
I got my device from Visible last year and I am able to upgrade my visible+ legacy 2 plan to the visible+ pro for $225.
Interesting. I will reach out to them again. Customer Care rep told me that my account my not eligible as I did not have BYOD. Thanks
Works through the App instead of talking to customer care
Per customer service, if you currently have Visible Pro + service this promotion does not apply, (You can't get the discount and extend for a year) if you are upgrading from a differant plan it applies
I switched to this plan using the Visible app. I got an email from Visible saying my card was charged $450. The checkout page said the price was $225. My visible account currently shows a $225 credit that will apply when my current plan ends on the 20th.
I chatted with an agent who verified that I was only charged $225. So the email I received saying it was $450 didn't take the promo price into account. I'm happy now.
Last edited by killme December 5, 2025 at 09:01 PM.
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My Visible pre-paid Visible $275 Annual plan won't up until Apr 2026, but just did Plan Change to Visible+ Pro with mentioned code, and got approved. Paid with my Amex card (with $15 CB promo). Email from Visible said "We've charged you $450" but no pending charge yet on my Amex card. Hopefully Visible will honor $225 deal for me in April 2026!
FYI-
Regular Annual plan here, upgraded to pro plus for $0 till the remaining period of my annual plan. I think it's because $225 is less than what I paid, also I did not get any refund. Good to get the extra features for free…
Thank you. So will it be charged after delivery regardless steps at my end (compete activation). If so, I may need to contact CS to cancel it before delivery, though unsure if cancellation is allowed.
You should chat with them. Typically, the charge appears as soon as the item ships. I'm not sure about your port or offer details.
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"you are not eligible for this promo"
Works through the App instead of talking to customer care
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Regular Annual plan here, upgraded to pro plus for $0 till the remaining period of my annual plan. I think it's because $225 is less than what I paid, also I did not get any refund. Good to get the extra features for free…
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