frontpageRokket | Staff posted Feb 19, 2026 01:16 AM
Item 1 of 3
Item 1 of 3
frontpageRokket | Staff posted Feb 19, 2026 01:16 AM
WEN 2-Amp Variable Speed Detailing File Sander w/ 1/2-x-18" Belt
$29
$45
35% offAmazon
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It's anecdotal but my personal and second hand (through my dad) experience with WEN customer service has been phenomenal. I have a pneumatic multifunction tool (its an air jackhammer, linked at the bottom of this post) and when i first used it, it was leaking air out of the oiling port in the handle. No amount of thread tape or tightening would stop it from constantly pissing out a little bit of air. The tool worked fine, it was just annoying, and shouldn't do that. I called WEN customer service, explained what was happening, the steps I had taken to remedy it, and asked if I could get a replacement for the top handle portion of the tool. They said they didn't have just the handle to send me, so they sent the complete replacement tool. It was maybe a 15 minute conversation. I still use the original tool, leaking air, and I have a full replacement still sitting in the box... My dad saw the belt/disc sander combo that I have from them and decided to buy one for himself. Upon arrival it would not fire up. He called up customer service and it wasn't long before they said it was probably a failed capacitor inside the unit. They sent him a entire brand new unit just like that. I think at the time he didn't have a working printer and said he wasn't sure how he could print the label to send the other unit back. They said don't worry about it. My dad told his friend about the non working unit, who took it and cracked it open and found that the capacitor had literally never been connected. He connected it and it works fine now. I've heard some bad stories about their customer service, but to me and my dad, they couldn't have been better.
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Edit Oh duh nm lol
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