expiredDr.W posted Feb 28, 2026 06:26 AM
Item 1 of 3
Item 1 of 3
expiredDr.W posted Feb 28, 2026 06:26 AM
Acer Predator Helios Neo 16S AI: 16" QHD+ 240Hz OLED, Intel Ultra 9 275HX, RTX 5060, 16GB DDR5, 1TB $1139.99
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I have a PH16 (not neo) that I purchased as open box with 1600p @ 165hz / 4060 / 13700hx. I love it. It's built like a tank. I had an Acer account already, and I tried to get the PH16 switched to my name for months and months. I was unable to get support to even talk to me until after the warranty expired. At which point they would not provide recovery media any longer.
My keyboard started acting a little janky, and getting a replacement is looking like maybe the $350-$400 range for a new topcase because the KB is held in place by a metal plate and plastic rivets. Although this is standard, the price seems to be a factor more of availability than bill of materials, and it still sucks that repair parts availability is so shitty. (Here's hoping the macbook Neo ushers in a return to screw-mounted keyboards...)
I'm actually leaning towards selling it as-is and putting that towards a 5070ti laptop. Though I still love it when I'm not typing on it.
Acer hardware is generally very well put together on their premium products, but their software and support leave a lot to be desired.
With Acer's warranty strictness, I recommend buying through a merchant that offers a better warranty experience. eBay certified refurb with 2-year; Costco with their 2-year; or Amazon if their subscription warranty terms are good. (I have not read their fine print yet...)
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