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Model: Philips Sonicare DiamondClean Connected Electric Toothbrush 2 Pack, x2 Sonic Toothbrushes, x2 Charging Travel Cases, x2 A3 Brush Heads, 12 Brushing Settings, (Black and Rose Gold) Model HX9912/71
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Sonicare has a known chronic issue. I replaced mine before the warranty expired, but the new one had the same problem again. If you search online, you'll see that it's a common issue, and there are even DIY fixes for it. I'm still using it for now, but once I finish all the toothbrush heads I already bought, I'll switch to Oral-B.
Warranty is 2.5 yr when you register it, the stem issue shouldn't happen if you use genuine Sonicare brush heads, but I would still recommend looking at other models, like the new 6000 series, or 7000 series if the app is important to you
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