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PSA- Helium Mobile Ending their Zero Plan 6/11/26. Users taking no action will automatically be switched to $15 plan
May 28, 2026 at
05:17 AM
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Tech & Electronics
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Thread Details
Last Edited by c2nah777 May 28, 2026 at 05:30 AM
Link to FAQ's: https://support.hellohe
P.S. Their explanation of how to get port out info in the app (for Android) is not accurate.
I opened the app and figured out to tap on the box underneath the word Zero, that advises me when my Free Data Resets. That takes me to the Billing tab so I can proceed and click on cancel...etc.
Found this in my Spam folder, so I thought I would share, as no one else has put up this PSA, which came to me 5/24.
A few months ago, they started charging a minimal tax fee (under $1 a month for me). I only use Helium for a backup phone, so it's time to port out for me.
I hope this warning saves a few folks from getting a costly surprise. Reps are always appreciated!
Hey c2nah777,
We have some important news to share regarding your Zero Plan.
We've made the difficult decision to sunset the Zero Plan on June 11, 2026.
The Zero Plan gave thousands of people free wireless service and helped build the fastest-growing, people-powered wireless network in the US. While we were able to offer this plan for a while, it's not sustainable long term. We're incredibly grateful to everyone who joined and gave us a chance. By focusing on our paid plans, we can invest in a better experience and stronger coverage for subscribers.
If you take no action, you'll be automatically upgraded to the $15/month Air Plan on June 11.
What This Means for You
You can upgrade to the Air Plan ($15/mo) or Infinity Plan ($30/mo) on your own through the Helium Mobile App anytime before June 11.
If you choose to leave Helium Mobile, you can cancel your plan and transfer your number to another carrier by going through the in-app cancellation flow.
Open the App
We've Made It Easy to Stay Connected
Option 1: Stay on Helium Mobile.
Upgrade to the Air or Infinity Plan inside the Helium Mobile App.
Air — $15/mo for 10GB data, unlimited texts and calls.
Infinity — $30/mo for unlimited data, texts, and calls.
Option 2: Cancel or switch carriers.
In the Helium Mobile App, go to 'Billing' > 'Cancel Plan.'
If you wish to keep your phone number, select 'Yes, Port My Number,' and we'll instantly provide the details you will need to transfer your phone number to a new carrier. Porting is free.
If you take no action before June 11, you'll be automatically upgraded to the Air Plan ($15/mo). You can cancel your plan at any time within the App.
Open the App
We know this is unexpected, and we're committed to ensuring you have options to stay connected. Thank you for being part of the Helium Mobile mission. We're glad you experienced free connectivity with us.
Our Support Team is available to guide you through the process of upgrading, canceling, or porting out your number.
Sincerely,
The Helium Mobile Team
P.S. Their explanation of how to get port out info in the app (for Android) is not accurate.
I opened the app and figured out to tap on the box underneath the word Zero, that advises me when my Free Data Resets. That takes me to the Billing tab so I can proceed and click on cancel...etc.
Found this in my Spam folder, so I thought I would share, as no one else has put up this PSA, which came to me 5/24.
A few months ago, they started charging a minimal tax fee (under $1 a month for me). I only use Helium for a backup phone, so it's time to port out for me.
I hope this warning saves a few folks from getting a costly surprise. Reps are always appreciated!
Hey c2nah777,
We have some important news to share regarding your Zero Plan.
We've made the difficult decision to sunset the Zero Plan on June 11, 2026.
The Zero Plan gave thousands of people free wireless service and helped build the fastest-growing, people-powered wireless network in the US. While we were able to offer this plan for a while, it's not sustainable long term. We're incredibly grateful to everyone who joined and gave us a chance. By focusing on our paid plans, we can invest in a better experience and stronger coverage for subscribers.
If you take no action, you'll be automatically upgraded to the $15/month Air Plan on June 11.
What This Means for You
You can upgrade to the Air Plan ($15/mo) or Infinity Plan ($30/mo) on your own through the Helium Mobile App anytime before June 11.
If you choose to leave Helium Mobile, you can cancel your plan and transfer your number to another carrier by going through the in-app cancellation flow.
Open the App
We've Made It Easy to Stay Connected
Option 1: Stay on Helium Mobile.
Upgrade to the Air or Infinity Plan inside the Helium Mobile App.
Air — $15/mo for 10GB data, unlimited texts and calls.
Infinity — $30/mo for unlimited data, texts, and calls.
Option 2: Cancel or switch carriers.
In the Helium Mobile App, go to 'Billing' > 'Cancel Plan.'
If you wish to keep your phone number, select 'Yes, Port My Number,' and we'll instantly provide the details you will need to transfer your phone number to a new carrier. Porting is free.
If you take no action before June 11, you'll be automatically upgraded to the Air Plan ($15/mo). You can cancel your plan at any time within the App.
Open the App
We know this is unexpected, and we're committed to ensuring you have options to stay connected. Thank you for being part of the Helium Mobile mission. We're glad you experienced free connectivity with us.
Our Support Team is available to guide you through the process of upgrading, canceling, or porting out your number.
Sincerely,
The Helium Mobile Team
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