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I bought 3 of these from their eBay store and 1 directly from Bose web site, all different colors for kids and all 4 showed up looking brand new. Only way you could tell was by the box saying refurbished. Most of these are probably customer returns, but their refurbish process is top notch, everything appears to be new, all cables are wrapped up and packaged just like from factory. I'm very happy with these. Kids also love them, they're super comfy and easy to operate with no touch controls and good old fashioned buttons and switches. I have sony XM5s personally and thought Bose was more comfortable.
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